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3. Warranty & Support
3.1 Disclaimer of warranty and exclusion of liability
The information below explains that a user accepts this Product as sold, including the hardware
and software components as created and packaged for sale. If the user changes these parameters
through a unique modification, Samsung will not be held responsible for damages or issues that
result from these end-user changes.
Except as set forth in the Standard Limited Warranty that accompanies the Product, the purchaser
takes the product "as is", and Samsung makes no express or implied warranty of any kind whatsoever
with respect to the Product, including but not limited to the:
• merchantability of the Product or its fitness for any particular purpose or use;
• design, condition or quality of the Product;
• performance of the Product;
• workmanship of the Product or the components contained therein; or
• compliance of the Product with the requirements of any law, rule,
specification, or contract pertaining thereto.
Nothing contained in the User Manual or any other document shall be construed to create an
express or implied warranty of any kind whatsoever with respect to the Product. Neither Samsung
nor the wireless carrier are responsible for, and the Standard Limited Warranty does not apply to,
any damage or injury arising from disassembly or repairs by persons not authorized or approved by
Samsung to service this Product. In addition, Samsung shall not be liable for any damages of any kind
resulting from the purchase or use of the Product or arising from the breach of the express warranty,
including incidental, special or consequential damages, or loss of anticipated profits or benefits.
3.2 Product support
Hardware Support
Get to know your product
Access user manuals, tips, and more at:
samsung.com/us/support/
Ask the community
Ask questions and get answers from Samsung
customers at:
us.community.samsung.com
Contact Samsung for support
For tablet hardware or operating system support,
visit:
samsung.com/us/support/contact
Find a service location near you at:
samsung.com/us/support/service/locations/
To speak with Samsung support agent, call:
1-800-726-7864 (8 am – 12 am EST, 7 days a week)
Note:
When contacting Samsung Support, please make
sure you have the device serial number, and your
organization administrator's name and email
address available.
Your organization may have purchased additional
warranty coverage. Please contact your organization
administrator for additional information.
Ignite by Hatch Support
For support with Ignite by Hatch software,
please contact Hatch:
customercare@hatchearlylearning.com
1-800-624-7968 option 4
hatchearlylearning.com/customer-support/tech-support
©2020 Hatch, Inc. Ignite by Hatch
©2019 Samsung Electronics America, Inc. Samsung, Samsung Galaxy, Multi
Window, and Smart Switch are all trademarks of Samsung Electronics Co.,
Ltd. Other marks are the property of their respective owners
Device Setup Instructions
Power Key
Volume Keys
Headphone Jack
Front Camera
1. Device Setup Wizard
The first time you turn your device on, the Setup Wizard guides you through the basics of setting up
your device. Follow the prompts to choose a default language, connect to a Wi-Fi network, set up
accounts, choose location services, learn about your device's features, and more.
1.1 Language, new device setup, and WI-FI connectivity
Select your language from
Read and accept the end
the dropdown menu. Touch
user license agreement to
the blue button with the
continue. Then touch Next.
white arrow to get started.
Select the WI-FI network
Type the password for the
selected WI-FI using the
you want to use.
on-screen keyboard.
Starting your device
Use the Power key to turn your
device on or off.
USB Charging/
Press and hold the Power key
Accessory Port
for 2 seconds.
To turn the device off, tap Power
off and confirm when prompted.
To restart your device, tap Restart.
Set this device as a new
device by selecting Skip
for now, and then touch
Next.
If the connection is
successful, Connected
will appear beneath the
network name. Touch Next.
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