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Summary of Contents for Contacta STS-K002L-G-01
- Page 1 Speech Transfer System Dual Surface Mounted System STS-K002L-G-01 | STS-K002L-B-01 Installation & User Guide June 2020...
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Page 2: Table Of Contents
Contents Product Overview Components Installation Instructions Amplifier Installation Microphone & Speaker Installation Hearing Loop Installation Amplifier Setup Using the System Troubleshooting Contacta has a policy of continuous product development, and therefore small specification changes may not be reflected in this manual. Images, labels, packaging, accessories and product colours are subject to change without notice. -
Page 3: Product Overview
Product Overview Speech transfer systems provide assistance for clear communication where normal speech is impaired by use of glass, a security screen or other similar barriers. There is a hearing loop facility included, providing additional assistance for hearing device wearers. Components General Components 1. Installation and User Manual 6. Hearing Loop Aerial 2. Amplifier... -
Page 4: Installation Instructions
Installation Instructions We recommend that installation is carried out by a qualified engineer, adhering to relevant standards. Check the contents of the box to familiarise yourself with the components. The staff microphone and amplifier should be installed on the staff side of the counter. The customer speaker and microphone kits should be installed on the customer side of the counter. Follow all relevant instructions in the following order: 1. Amplifier Installation (see page 5). 1. Microphone & Speaker Installation (see page 6). 2. Hearing Loop Installation (see page 7). 3. Amplifier Setup (see page 8). 4. Using the System (see page 10). Recommended Tools A basic toolkit recommended to install the system will include: • Screwdrivers (Flat or Blade 2.5mm •... -
Page 5: Amplifier Installation
Amplifier Installation Fixing points Amplifier Installation 1. Place the amplifier under the staff counter, ensuring that it will not obstruct staff when they are sitting. 2. Mark the four fixing points for the amplifier under the counter. 3. Drill and fix the amplifier in place using the supplied screws. 4. Install the amplifier’s power supply close to a power socket outlet using the supplied mounting bracket and fixing screws. Amplifier Connections After all relevant components have been installed, connect all green plugs to the sockets at the rear of the amplifier following the layout detailed below. Power input connection Use power supply through ground supply only Staff microphone connection Hearing loop aerial Customer speaker connection... -
Page 6: Microphone & Speaker Installation
Microphone & Speaker Installation Surface Mounted Kit 1. Place the speaker and microphone pods on the customer side of the counter top. 2. Disassemble the speaker and microphone pods on by undoing the screws and removing the housing. 3. Place the mounting brackets adjacent to either side of the pass-through tray, at least 2-3mm away from the screen. 4. Mark the eight total fixing points and two cable holes to be drilled. 5. Ensure there will be access to retrieve the cables and drill the holes. Housing fixing points Cable holes... -
Page 7: Hearing Loop Installation
Hearing Loop Installation The aerial should be fixed under the desk-top or counter centrally on the customer side, one half mounted horizontally under the counter and the other half mounted vertically, facing the customer (as in the first scenario below). Position the aerial under the counter using either the provided P-clips or another fixing method of your choice. See the diagram below for recommended positioning. A is the optimum layout for a counter hearing loop. B and C are acceptable only if A is not possible and the layout is aligned so that the magnetic field will be directed towards user’s head heights. -
Page 8: Amplifier Setup
Amplifier Setup Our amplifier provides full open duplex communication and is compatible with all of our speech transfer systems. It features individual displays for staff or customer adjustments and individual fault lights for easy fault diagnosis. Overview of Front Panel Buttons Volume In Volume Out Increase and decrease Increase and decrease S t a t u s V o l I n V o l O u t S T S - A 3 1 On/Off S t a t u s V o l I n... - Page 9 Setup Areas Whilst in engineers mode, there are 3 editable setup areas. You will always enter setup area 1 first. The green Volume In LED bar will flash to indicate which setup area you are in. Setup Area 1: Maximum Volume Adjustment (LED 1 flashes) Increase maximum Increase maximum customer volume level staff volume level Decrease maximum Decrease maximum customer volume level staff volume level Setup Area 2: Ducking Adjustment (LED 2 flashes) Increase Ducking on ducking level (Vol Out LED 1 illuminates) Decrease...
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Page 10: Using The System
Using the System When powered and in normal operational mode the amplifier will display Volume In LED 1 as steady green. When the amplifier is switched off using the On/Off button, audio is muted and LEDs are not illuminated; press any button to turn the amplifier on again. To adjust the staff volume level: • Press and hold the Volume In (+) or (-) buttons to increase or decrease the level. The corresponding LED bar will show the volume setting. To adjust the customer volume level: • Press and hold the Volume Out (+) or (-) buttons to increase or decrease the level. The corresponding LED bar will show the volume setting. For best possible performance: 1. Ensure the customer and staff volumes are turned completely down. 2. Adjust staff volume (Volume In) to a comfortable level. 3. Increase customer volume (Volume Out) until feedback is heard. 4. Decrease customer volume (Volume Out) until feedback is just eliminated. Check that the amplifier is fully functional by ensuring the red ‘fault’ light is NOT displaying. - Page 11 Factory Default Settings To return the amplifier the factory default settings: 1. Unplug the power supply and then reconnect it. 2. Press the On/Off button and Volume In (-) button together, then release. 3. The Volume In LED bar will have all LEDs illuminated, while the Volume Out LED bar will display the firmware revision number in a fixed pattern of LEDs. This indicates that default settings have been restored.
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Page 12: Troubleshooting
1) Internal volume gain set to high. 1) Access the amplifier engineers Amplifier goes mode to adjust the internal settings. into feedback. 2) Microphone positioned too close 2) Move the microphone to a to speaker. location further from the speaker. 1) Ambient noise in area is too high. 1) Switch off any air con systems, Unit does not desktop fans and or computers to go into power reduce ambient noise. saving mode. If no action is successful please seek assistance from your distributor or a Contacta installer. - Page 16 Contact your local distributor for further information. www.contacta.co.uk...
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