Hard Disk Drive Problems; Solid-State Drive Problem; Thinkpad Pen Pro Problem; Software Problem - Lenovo ThinkPad X380 Yoga User Manual

Hard disk drive problems

• Problem: The hard disk drive makes a rattling noise intermittently.
Solution: The rattling noise might be heard:
– When the hard disk drive begins or finishes getting access to data
– When you carry the hard disk drive
– When you carry your computer
This is a normal characteristic of a hard disk drive and is not a defect.
• Problem: The hard disk drive does not work.
Solution: On the Startup menu of ThinkPad Setup, ensure that the hard disk drive is on the Boot priority
order list. If it is on the Excluded from boot order list, it is disabled. Select the entry for it on the list and
press Shift+1 to move it back to the Boot priority order list.
• Problem: After I have set a hard disk password, I move the hard disk drive to another computer but
cannot unlock the hard disk password on the new computer.
Solution: Your computer supports an enhanced password algorithm. Computers older than yours might
not support such a security function.

Solid-state drive problem

Problem: When you compress files or folders by use of the data compression function in the Windows
operating system, and then decompress them, the process of writing to or reading from the files or folders is
slow.
Solution: Apply the disk defragmentation tool in the Windows operating system for faster access to the data.

ThinkPad Pen Pro problem

Problem: The ThinkPad Pen Pro does not perform well.
Solution: The battery power for the pen might be low. Ensure that your computer is on. Then insert the pen
into the pen slot to charge the pen for about five minutes.

Software problem

Problem: A program does not run properly.
Solution: Ensure that the problem is not being caused by the program.
Check that your computer has the minimum required memory to run the program. See the manuals supplied
with the program.
Check the following:
• The program is designed to operate with your operating system.
• Other programs run properly on your computer.
• The necessary device drivers are installed.
• The program works when it is run on some other computer.
If an error message is displayed while you are using the program, see the manuals or help system supplied
with the program.
If the program still does not run properly, contact your place of purchase or a service representative for help.
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X380 Yoga User Guide