Troubleshooting - SoftBank 822SH Instruction

Troubleshooting

Q Calling (continued)
Problem
Clicking noise is Handset may be moving
heard during call into another service area.
Cannot hear other Earpiece Volume may
party's voice be low.
Memory may be full.
Cannot use
Answer Phone or
Caller Voice
Is the call a Video Call?
Cannot save
Does the number start
phone number for
with 1, 00, 0120 or 0990?
Call Forwarding
Q Messaging
Problem
Does A appear?
Cannot receive
messages
Does ) appear?
14
Recipient handset may
S! Mail is not
not be
delivered as sent
S! Mail-compatible.
8
14- 8
Possible Cause Solution
Noise is heard when Network
signal switches. This is normal.
Increase Earpiece Volume
(P.3-10).
Answer Phone and Caller
Voice are disabled when less
than 12 seconds remain or
20 messages are recorded.
Delete messages (P.3-3).
Answer Phone and Caller Voice
are not available for Video Calls.
Public service numbers,
international call numbers
starting with 00, toll-free
numbers and fee-based service
numbers cannot be saved.
Possible Cause Solution
Memory is full. Delete
messages (P.4-17).
Move to a place where signal
is strong.
Recipient must be subscribed
to S! Mail, Super Mail or Long
Mail. The maximum size of
messages/attachments
handsets can receive varies
by make and model. Confirm
compatibility with recipient
handsets.
Problem Possible Cause
Still images are not Recipient handset may
delivered as sent not be JPEG-compatible.
Recipient handset may
Video clips are not
not support the file
delivered as sent
format.
Q Other Functions
Problem Possible Cause
TV, mobile camera, Battery may need to be
etc. won't activate charged or replaced.
Lens cover (P.1-2) may
need to be cleaned.
Viewfinder image is Handset movement may
blurry/out-of-focus blur images.
Portrait/Macro Selector
(P.1-2) may be misset.
Network Information may
need to be retrieved.
USIM Card may not be
Cannot watch TV
inserted.
Subscription may be
terminated.
Solution
Convert JPEG files to PNG
(P.7-13).
Send video clips to S! Mail- or
VGS-compatible SoftBank
handsets supporting MPEG-4.
Solution
Charge battery or install a
charged battery.
Clean dust/smudges from
lens cover with a soft cloth.
Hold handset steady when
releasing shutter.
Slide to n for close-up shots or
to o for other shots.
Retrieve Network Information
(P.13-17).
TV is disabled when USIM
Card is not inserted or upon
subscription termination.