CognitiveTPG A798II User Manual
Thermal receipt printer
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A798II Thermal Receipt Printer
User Guide
Made under one or more of the following U.S. patents:
4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916,
5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450,
6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754,
6739773, 6784909.
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Summary of Contents for CognitiveTPG A798II
- Page 1 A798II Thermal Receipt Printer User Guide Made under one or more of the following U.S. patents: 4886381, 5579043, 5613787, 5651624, 5713678, 5752779, 5789916, 5800080, 5879090, 5887999, 5975776, 6027266, 6085973, 6089450, 6129465, 6155483, 6404452, 6486902, 6504331, 5749277, 6722754, 6739773, 6784909.
- Page 2 100-240 Vac, 1.6 A, 50/60 Hz, output rated 24 Vdc, 2.5 A for 60 watt unit. Use of this product with a power supply other than the CognitiveTPG power supply will require you to test the power supply and CognitiveTPG printer for FCC and CE mark certification.
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Page 3: Table Of Contents
Powered USB cable ................... 17 Power supply cable ................18 Cable routing ..................19 Test the printer ..................19 Chapter 4: Using the Printer ...............20 Configuring the printer ..............20 To enter the configuration mode: ............... 21 4/2016 A798-2UG0001 Rev. A A798II Thermal Receipt Printer: User Guide... - Page 4 Power supply and power cords ............31 Documentation and utilities ............31 Appendix A: Alternative LED Patterns ..........32 Setting Printer to Have Alternative LED Patterns ......32 A798II Thermal Receipt Printer: User Guide A798II Thermal Receipt Printer: User Guide A798-2UG0001 Rev. A A798-2UG0001 Rev. A...
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Page 5: Chapter 1: About This Guide
The guide is designed to help you find the information you need quickly and easily, whether you are installing, servicing, or making adjustments to a CognitiveTPG printer. The chapter headings are self-explanatory, and the index at the back can also point you in the right direction. -
Page 6: Chapter 2: About The Printer
Description of printer The A798II thermal receipt printer is easy to install, use, and maintain. Utilizing CognitiveTPG’s clamshell design, simply snap open the receipt cover and drop the paper roll in place. You never need to change a printer ribbon or cartridge because it uses thermal print technology. -
Page 7: Printer Controls
The connector cover provides protection and strain relief for the printer connectors and cables. This cover should remain on the printer and utilized as described in Chapter 3, Cable routing. 4/2016 A798-2UG0001 Rev. A A798II Thermal Receipt Printer: User Guide... -
Page 8: Available Printer Configurations
I = Power Supply and International Cord 1 = Gray N = No Power Cord 2 = Dark Gray P = Power Supply 7 = Black U = Power Supply and UK Cord A798 -XX0X-XXXX A798II Thermal Receipt Printer: User Guide A798-2UG0001 Rev. A 4/2016... -
Page 9: Standard Features
Connector for one or two cash drawers (obtain a “Y” cord for two drawers) Knife Paper cutter standard on all units. Factory-installed options • Cabinet color with or without CognitiveTPG logos • Spill Guard 4/2016 A798-2UG0001 Rev. A A798II Thermal Receipt Printer: User Guide... -
Page 10: Add-On Options
• Power cords: US, UK AC, and International AC cords Printing features The A798II printer is versatile, with diverse printing options available. Text, graphics, and bar codes can be presented in many different forms and sizes. For more information on programming the printer to change text, graphics, or other characteristics, refer to the A798II Programming Guide. -
Page 11: Chapter 3: Setting Up The Printer
• Setup Guide • Power supply with cable and cord (if ordered) • Printer-host communication cable (if ordered) To report any missing items or shipping-related problems, contact your representative or call CognitiveTPG customer service at (800) 732-8950, option 4. Setup Guide... -
Page 12: Load Or Change The Receipt Paper
Load or change the receipt paper Caution: You must use qualified paper rolls with CognitiveTPG printers. The list of qualified paper is in Chapter 5; go to our website www.CognitiveTPG.com for an updated list. Using unqualified paper may void the warranty. -
Page 13: Changing The Paper Path Width
Changing the paper path width The A798II can be adjusted to print on paper rolls with widths of 58 or 60 mm. To perform this adjustment, please refer to the Service Guide. A trained service technician must perform this adjustment. -
Page 14: Mounting The Printer On A Vertical Surface
4 Close the cover. Print a sample to verify spill guard is properly installed. Caution: Damage to spill guard may occur if removed improperly. Contact tech support for assistance. Click! A798II Thermal Receipt Printer: User Guide A798-2UG0001 Rev. A 4/2016... -
Page 15: Connect The Cables
3 Route the cable up and through the strain relief clip above the connector and through the opening in the connector cover when shut. Note: If installing two cash drawers, you will need to obtain a Y-cable as shown in the illustration below. 4/2016 A798-2UG0001 Rev. A A798II Thermal Receipt Printer: User Guide... -
Page 16: Communication Cables
3 Attach the communication cable to the communication connector, shown in the center in the illustration. Tighten the screws to secure the cable and ensure a stable connection. 4 Connect the cable to the host computer. A798II Thermal Receipt Printer: User Guide A798-2UG0001 Rev. A 4/2016... -
Page 17: Usb Cable
Unlike the other connections, the USB cable may be attached and detached while the system is operating. Using the USB connector with the printer requires that you install the CognitiveTPG USB driver appropriate for your system. If you are replacing a USB-equipped CognitiveTPG printer, you may not need to reinstall the driver. -
Page 18: Power Supply Cable
4 Plug the power supply into a grounded outlet. When it is properly powered, the green LED on the top of the printer will light up. WARNING! Using this device without a grounded outlet is a safety hazard and voids the printer Warranty, Safety, FCC and CE Mark designation. A798II Thermal Receipt Printer: User Guide A798-2UG0001 Rev. A 4/2016... -
Page 19: Cable Routing
If the printer is functioning normally, it will beep once. If it responds differently, look in Chapter 4: Using the Printer, “Troubleshooting the printer” (page 26) or use the interactive Printer Troubleshooting Guide on the CognitiveTPG website at www.cognitivetpg.com. If problem persists, contact CognitiveTPG for technical support. -
Page 20: Chapter 4: Using The Printer
CognitiveTPG does not recommend that users change the printer configuration. Additional information on configuring the printer is found in the A798II Programming Guide. Hint: The printer is shipped with a test printout that includes the preset configuration. If you run into problems after changing the printer configuration, use these settings as a default. -
Page 21: To Enter The Configuration Mode
Printer Configuration Menu, and waits for a main menu selection to be made (see sample printout on the next page; short clicks are used, except when answering “yes” or validating selection). 4/2016 A798-2UG0001 Rev. A A798II Thermal Receipt Printer: User Guide... - Page 22 Chapter 4: Using the Printer *** A798II - Diagnostics Form *** Model number : A798-780X-TD00 Serial number : 0000000000 Loader Firmware : PN#: 189-799L111 Date : Nov 10 2015 Flash Firmware Revision : V1.46 : 9701 - Set Firmware Features - >...
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Page 23: Energy-Savings
Warning: Choose an energy level no higher than necessary to achieve a dark printout.Failure to observe this rule may result in a printer service call or voiding of the printer warranty. Running at a higher energy level will reduce the printhead life. Consult your CognitiveTPG representative or CognitiveTPG technical support if you have any questions. -
Page 24: When To Change The Receipt Paper
(See the Service Guide for replacing the thermal mechanism.) A798II Thermal Receipt Printer: User Guide A798-2UG0001 Rev. A... -
Page 25: Preventing Overheating Of The Printhead
• A full line of text characters (every cell on the line has a character in it) is approximately 25% dot coverage. • Graphics are approximately 40% dot coverage. • Barcodes are approximately 50% dot coverage. • A solid black line is 100% dot coverage. 4/2016 A798-2UG0001 Rev. A A798II Thermal Receipt Printer: User Guide... -
Page 26: Troubleshooting The Printer
The printer is simple and generally trouble-free, however unexpected conditions may arise. Use the charts below to diagnose and solve these printer conditions, or use the interactive Printer Troubleshooting Guide on the CognitiveTPG website at www.cognitivetpg.com. To resolve complex issues, you may need to contact a service representative. - Page 27 Note: If paper has been used which is not on the CognitiveTPG recommend paper list, resulting in a dirty printhead, the printhead may require cleaning prior to switching back to CognitiveTPG recommended paper. See Chapter 5 for a list.
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Page 28: Printer Does Not Function
USB cable, reset the printer, and reboot the host computer; check that USB cable are properly connected on both ends A798II Thermal Receipt Printer: User Guide A798II Thermal Receipt Printer: User Guide A798-2UG0001 Rev. A A798-2UG0001 Rev. A 4/2016 4/2016... -
Page 29: Chapter 5: Paper And Supplies
Printer parts, accessories, and small quantities of paper can be ordered directly from CognitiveTPG. While the CognitiveTPG part numbers are listed here for your convenience, keep in mind that these numbers may change before this guide is outdated. To place an order or get more non-technical information, call your CognitiveTPG representative or the sales line at (800) 732-8950. -
Page 30: Qualified Paper Grades
Chapter 5: Paper and Supplies Qualified Paper Grades Contact the converter of your choice to order paper. CognitiveTPG recommends the following paper grades produced by their respective manufacturers. Visit our website www.CognitiveTPG.com for updates to the list. There are a number of paper converters qualified to provide this paper, provided the POS rolls are from these recommended grades. -
Page 31: Cash Drawers
A798–2UG0001 A798II Programming Guide* A798–2PG0001 A798 Service Guide A79x–SERV001 (CognitiveTPG certified service technicians only) A798II Setup Guide* A798–2SUG001 * Downloadable from CognitiveTPG web site http://www.cognitivetpg.com (documentation provided in .pdf format) 4/2016 A798-2UG0001 Rev. A A798II Thermal Receipt Printer: User Guide... -
Page 32: Appendix A: Alternative Led Patterns
Appendix A: Alternative LED Patterns Setting Printer to Have Alternative LED Patterns The A798II Printer can be set to show specific patterns of blinking for easier means to troubleshoot. To set the printer this way, send the following command: 1F 03 50 00 02. - Page 33 4/2016 A798-2UG0001 Rev. A A798II Thermal Receipt Printer: User Guide...
- Page 34 A798II Thermal Receipt Printer: User Guide A798-2UG0001 Rev. A 4/2016...
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