Table of Contents
Advertisement
■ au Micro IC Card (LTE)
The au Micro IC Card (LTE) is lent to you by au. In case of
loss or damage, the card will be replaced at your expense.
When malfunction is suspected, or in case of theft or loss,
contact an au shop or PiPit.
■ After-sales service
If you are unsure about anything regarding after-sales
service, contact the following service contact.
Customer Service Center
(for service canceling procedure in case of loss or theft)
From a land-line phone,
0077-7-113 (toll-free)
From an au mobile phone, 113 without area code (toll free)
Business hours 24 hours (7 days a week)
Keitai Guarantee Service Center (for loss, theft, damage)
From a land-line phone/From an au cell phone,
0120-925-919 (toll-free)
Business hours 9:00−21:00 (7 days a week)
Online Repair Desk (24 hours a day over the
Internet)
https://cs.kddi.com/support/n̲login.html
• The Application for the Internet acceptance, if "damage",
"wet", "theft" and "loss" are eligible. In the case of
spontaneous failure (not the cause damage, such as water
wet, but does not power on, the screen does not function
or other), it will be accepted by phone for interview is
required.
• To apply for the Internet, you need the e-mail address.
■ au after-sales service information
Services
Keitai Guarantee Service Plus LTE
Replacement cell phone delivery service
Spontaneous failure
Free of charge
(1st year)
Spontaneous failure
Customer charge
(2nd year or later)
1st: 5,000 yen
2nd: 8,000 yen
Partially damage,
water soak, irreparable
damage, theft or loss
Holding over and repair
Spontaneous failure
Free of charge
(1st year)
Spontaneous failure
Free of charge (for 3
(2nd year or later)
years)
Partially damage
Customer charge
Upper limit: 5,000 yen
Water soak, irreparable Customer charge
10,000 yen
Loss, theft
No recompense
* Charge amounts are all tax excluded.
Members
Others
No recompense
Free of charge
Actual cost
No recompense
(model change)
75
Advertisement
Table of Contents
