Troubleshooting; Set-Up And Configuration Problems - D-Link DWA-582 Quick Installation Manual

TrOUBLESHOOTING

set-uP AnD COnFiGurAtiOn PrOBleMs

1. IF I'vE LOST my CD WHAT CAN I DO?
the cd contains software drivers and manual which can be obtained from d-link (see technical
support below). Windows 8.1, 8, 7 in most cases will automatically install the correct drivers.
2. IF I'vE FOrGOTTEN my WIrELESS ENCryPTION KEy?
the wireless encryption key is configured at the Wireless access point, Router or dsl modem
Router. If you are unable to obtain your encryption key, the only solution would be to re-configure
your access point/Router to use a new encryption key. please contact your Wireless access
point/Router/dsl modem Router manufacturer.
3. WHy CAN'T I GET A WIrELESS CONNECTION?
- check that your dWa-582 is plugged in properly to the pcIe port or try to plug the dWa-582
into another pcIe port if available.
- the led on the dWa-582 should be lit, otherwise there could be a physical fault on the pcIe
port or the driver is not installed properly.
- ensure that the wireless settings on the dWa-582 match the settings on your access point/
Router. please check and confirm your settings for.
Wireless Network Name (SSID)
Wireless Encryption Key
Wireless Security Method (E.g. WEP, WPA2)
to check whether a Wireless connection has been made, in the Windows system tray (bottom
right). Red means no valid connections have been made.
- check that your Internet is working fine on existing computers.
- ensure that you have followed and completed the software installation process, otherwise,
please re-install the software. the led on the dWa-582 should come on after software
installation.
4. WHICH OPErATING SySTEmS DOES THE DWA-582 SUPPOrT?
the dWa-582 support all popular operating systems including microsoft Windows 8.1, 8, 7.
Note: If you are unable to connect, see the Troubleshooting chapter of the product manual
in the D-Link Wireless AC1200 Dual Band PCI Express Adapter
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DWA-582