Dear Valued Customer; New Equipment Warranty; Warranty Policy - Jon-Don PE500 Safety, Operation And Maintenance Manual With Parts List

Dear Valued Customer,

Congratulations on the purchase of your Prospector 500 PSI Carpet Extractor with heat! The world of carpet cleaning
is becoming more high-tech and competitive and we strive to provide you with the most innovative products. Our
Prospector Carpet Extractor is yet another example of this, bringing a new dimension to carpet and upholstery cleaning
with its cutting-edge features, quality and value.
Please review this manual, paying careful attention to the "Safety Instructions" section. Keep in mind that any
unnecessary damage, neglect or abuse of this machine will void your warranty. You can be confident that simple
maintenance will ensure that your Prospector Prospector Carpet Extractor provides quality performance for many years to
come.
If warranty questions arise, please consult your manual or contact your local Jon-Don distributor. Should you have any
questions regarding maintenance, replacing parts, or ordering parts please call your local Jon-Don service department, or
our technical support team at 800-556-6366 extension 8291.
Before you begin using your Prospector Carpet Extractor, please thoroughly review this owner's manual.
Again congratulations on the purchase of your Prospector 500 PSI Carpet Extractor with heat.
** This manual covers steps for a range of models, not all steps may apply.

New Equipment Warranty

Lifetime warranty on roto-molded body, 5-years on vacuum motors and 500 PSI pump, 2-years on heating unit, 1-year on
all electrical parts and 90-days on tools and accessories.

Warranty Policy

All equipment is inspected and tested before shipping from the manufacturer. All parts are warranted to be new and
free from defects in workmanship and material, under normal use to the original retail purchaser. This warranty limits
manufacturer's liability for defects in workmanship or materials for replacement of defective parts only. The manufacturer
accepts no liability for incidental or consequential damages arisen from the use of any equipment, defective or not.
This warranty is in lieu of all expressed or implied warranties and is extended only to the original retail purchaser.
Manufacturer sales and service representatives are not authorized to waive or alter the terms of this warranty, or to
increase the obligations of the manufacturer under the warranty. Parts replaced or repaired under this warranty are
warranted for the remainder of the original warranty period.
Labor is only provided by authorized service centers. If an authorized service center is not near you, it is the purchaser's
responsibility to take their machine to an authorized service center.
The manufacturer covers up to one (1) year (365 days) of service labor at the manufacturer's calculated hourly labor rate/
repair time when performed by a manufacturer-authorized service provider. Ultimately, labor reimbursement costs are at
the discretion of the manufacturer. At no time is the manufacturer responsible for travel time to complete on-call repairs.
After one (1) year, the original retail purchaser is responsible for all labor costs with no manufacturer reimbursement..
The manufacturer charges a 25% restocking fee for any items that are being returned to stock. Items must be new, unused,
free of damage and are only good for up to 30 days. After 30 days, the manufacturer does not accept the return of any
items for a store credit.
Authorized warranty replacement parts need to come directly from the manufacturer. Any use of any other parts will void
warranty. The manufacturer and Jon-Don, Inc. do not reimburse for parts used by the client that were not supplied directly
for the machine under warranty.
The client must contact the manufacturer prior to working on or changing out of any parts, etc. The manufacturer must
issue an RMA Sheet containing approved labor time and replacement parts. Do not send parts or equipment back to the
manufacturer without an RMA Number and approval. A copy of the RMA Sheet must be enclosed in the box with the
returned item. No returns shall be authorized unless the proper RMA procedures are followed. It is the responsibility of
the distributor to repair the client's equipment as soon as possible.
(1) Prospector 500 PSI Carpet Extractor with Heat