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If you have any problems with your television, please check the suggested solutions below, as these issues may be
caused by improper adjustment/setup rather than a malfunction with the unit. If the problem persists, please contact the
Kogan customer support team.
Poor picture and sound quality
No picture or sound in TV status
No sound, or sound is too low at maximum volume
No colour, wrong colour or tints
Picture rolls vertically
Blurred or snowy picture, distorted sound
Remote control malfunctions
Image is not centered on the screen
Try a different channel
•
Adjust the antenna
•
Check all connections
•
Try another channel
•
Press the TV/AV button
•
Make sure TV is plugged in
•
Check the antenna connection
•
Check the volume settings on any external
•
speakers connected to your television
Adjust the TV volume accordingly
•
Check that MUTE hasn't been turned on
•
Make sure the program itself is broadcast in
•
colour
Select the picture menu, then adjust the colour
•
and tint submenus
Check all connections
•
Check direction, location and connections to your
•
antenna
Issues may be caused by use of an indoor
•
antenna
Replace remote control batteries
•
Check battery terminals
•
Remote is out of range, move closer to TV
•
Confirm there is no obstructions between remote
•
and TV
Make sure power cord is plugged in
•
Adjust the horizontal and vertical position
•
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