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Coolmax CD-320 User Manual

Coolmax cd-320 enclosures: user guide
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1
Introducing the CoolMax CD-320

Product Overview

The CoolMax CD-320 is available from leading storage partners in pre-configured set-ups
with eSATA host connections; some also include USB host connections. Simply open the
box and connect the appliance with an appropriate host cable; it's that simple.
The CoolMax CD-320are available in four different configurations, each offering a different
subset of features and capabilities, as shown in the following table:
Table 1
Available Product Features by Chip Type
-
Feature
SATA
USB
JBOD
BIG
FAST
SAFE
SAFE33
SAFE50
Drive Locking
All Others Features
Throughout the remainder of this manual, all descriptions and screen images reflect the
SiI5744, which supports all product features. All references to "rotary switch" refer to the
settings of the CONFIG[2:0] pins, which can be hard-strapped to a specific configuration, or
dynamically selected using a rotary switch selection.
CoolMax CD-320 is powered by Silicon Image's industry-leading SteelVine™ architecture
(see Figure 1) which provides:
• SATA or USB host connectivity
• eSATA capable on all SATA ports
• Enhanced data protection
• High-performance storage
SiI5744
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes

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Summary of Contents for Coolmax CD-320

  • Page 1: Product Overview

    Introducing the CoolMax CD-320 Product Overview The CoolMax CD-320 is available from leading storage partners in pre-configured set-ups with eSATA host connections; some also include USB host connections. Simply open the box and connect the appliance with an appropriate host cable; it’s that simple.
  • Page 2 Populated with two external Serial ATA (eSATA) hard disk drives (HDDs), each CoolMax CD- 320 can manage as much as 2,000 gigabytes (i.e., 2 terabytes) of data, depending on the capacity of the hard disk drives that are installed. By combining multiple CoolMax CD-320s in a daisy-...

  • Page 3: Sata Features

    • Universal Serial Bus Specification, Revision 1.1 • Universal Serial Bus Specification, Revision 2.0 • The USB Organization web site is http://www.usb.org/. Using the CoolMax CD-320 You can use the CoolMax CD-320 in any of the followings ways: on page 6 and Cascading on page 12.
  • Page 4 CoolMax CD-320 to the desired Storage Policy (not the GUI selection) and turn on the power. To change the storage policy thereafter, set the rotary switch to the desired position and press the recessed Mode Change push-button to create the new virtual volume(s).
  • Page 5 (or another CoolMax CD-320 with at least one hard disk drive) to Port 1 and pressing the Mode Change push-button. The new disk blocks of Port 1 will be concatenated to the end of the disk blocks of Port 0, and any data that is stored on the existing BIG volume will be preserved.
  • Page 6 To implement the FAST storage policy, the CoolMax CD-320 creates a single virtual volume that is striped across both hard drives, with a storage capacity that is equal to the sum of both hard disk drives.
  • Page 7 It is also possible to create a SAFE volume using one hard disk drive connected to Port 0 of the CoolMax CD-320, although no mirroring will occur until a second hard disk drive is connected to Port 1. With only one hard disk drive connected, the SAFE volume will be available, although no data protection will be provided until a second hard disk drive is connected.
  • Page 8 Policy is selected, the resulting virtual volumes will include SAFE volume of 100 GB (1/3 of 300 GB) and a BIG volume of 400 GB (the remaining capacity after allocating 100 GB from each of the hard drives). CD-320 Figure 6 - SAFE33 storage policy sample configuration...
  • Page 9 Policy is selected, the resulting virtual volumes will include SAFE volume of 150 GB (1/2 of 300 GB) and a BIG volume of 300 GB (the remaining capacity after allocating 150 GB from each of the hard drives). CD-320 Figure 7 - SAFE50 storage policy sample configuration...
  • Page 10 BIG virtual volume (and to provide the data protection of the SAFE volume using mirroring) when additional hard disk storage capacity is added. CD-320 CD-320 Figure 8 – Example of SAFE33 or SAFE50 Capacity Expansion Figure 8 shows an example of a single-drive SAFE33 or SAFE50 Storage Policy configuration consisting of a 100GB hard drive (Drive A) connected to Port 0.
  • Page 11 SteelVine processor: two hard drives, one hard drive and one CoolMax CD-320 , or two CoolMax CD-320s. Note: The SiI5733 CoolMax CD-320 can only be used as a top-level node; it cannot be a subordinate node within a cascaded configuration.

  • Page 12: Host System Requirements

    SteelVine Manager GUI. When you press the Backup Button on any CoolMax CD-320, the specified application software will be started, and the LED's on the CoolMax CD-320 will give a visual indication of the progress of the specified backup job and let you know when the backup is completed.

  • Page 13: Configuration Prerequisites

    8 gigabytes (GB) of available system capacity. USB Host Connections If you are connecting your CoolMax CD-320 using a USB connection to your host, the USB port should be compliant with USB 1.0, 2.0 or connected to a USB hub.

  • Page 14: Disconnecting A Usb Device

    If it becomes necessary to change the host connection between SATA and USB, the host computer system and the CoolMax CD-320 should both be powered down prior to making the host connection change to avoid any potential data loss or corruption. After changing the host connection, all items can be powered-up to resume operation with the new host connection.

  • Page 15: Getting Started

    • ATAPI devices are only supported in the JBOD mode; they are not supported in virtual drive configurations. • The GUI communication requires that the CoolMax CD-320 be configured as JBOD with a hard disk drive connected to SATA port 0 and an ATAPI device connected to SATA port 1.
  • Page 16 CD-320s connected to the host computer. Up to four CoolMax CD-320s can be managed through a single session. When the CoolMax CD-320 is set to GUI mode, you can access the Basic Configuration Wizard from the Status window. From there, you can optionally use the...
  • Page 17 Select menu options and follow the instructions in the remainder of this guide to configure CoolMax CD-320s. When prompted, enter the administrative password (default password is admin). Mac OS X The SteelVine Manager software is installed in the Applications > Utilities > SteelVine folder.
  • Page 18 If the daemon fails to start, an error appears. Follow the recommendations in the error message to correct the problem. 5. Monitor the status of CoolMax CD-320s on the Status window. 6. Select menu options and follow the instructions in the remainder of this guide to configure CoolMax CD-320s.
  • Page 19 The SteelVine Manager starts with the Status window visible so you can monitor the CoolMax CD-320s. The Status-only mode is entered when the rotary switch is in the JBOD, BIG, FAST, SAFE, SAFE33, or SAFE50 mode. In Status only mode, you are not permitted to change the configuration from the GUI.
  • Page 20 System Status Section Indicates the current temperature of the CoolMax CD-320. The field displays “N/A” if Temperature there is no temperature sensor installed in your storage enclosure. Indicates the system fan state. The field displays “N/A” if there is no fan speed sensor Fan Speed installed in your storage enclosure.
  • Page 21 View the Event Log. View the current version or download an updated version of the CoolMax CD-320 firmware. This selection is only available for the top-level node of a cascaded configuration. Configure the operation of email message notification. This selection is only available for the top-level node of a cascaded configuration.

  • Page 22: Basic Configuration

    (virtual drives). A Look at the Basic Configuration Wizard The CoolMax CD-320 provide several methods for defining the configuration. When the rotary switch (found on the back of the device) is set outside the visible presets [SAFE, SAFE33, SAFE50, FAST, BIG or JBOD], the Basic Configuration Wizard is accessible from Status Window.
  • Page 23 Shows Volume, Mode (storage policy), and Size details for logical volumes. Volume The “Total GB’s Left” field (below the volume list) shows the remaining capacity in List gigabytes for all hard drives. SteelVine Storage Policies to assign to the CoolMax CD-320...
  • Page 24 SATA controller is PM-aware. For more information, Mode refer to Customizing the SteelVine Manager on page 82. Submits configuration changes to the CoolMax CD-320, closes the Wizard, and displays Apply the updated configuration on the Cancel Aborts the changes and closes the Wizard.
  • Page 25 2. When prompted, enter the administrator password. The default password is admin. 3. Select a storage policy in the Storage Policy frame.
  • Page 26 Note: Only the Storage Policies that are supported by your specific CoolMax CD-320 chip-type will appear in the list. If you are using a SATA host connection, the SAFE33 and SAFE50 selections will only be available when...
  • Page 27 Policies may not be available if you are configuring a subordinate node within a cascaded configuration. 4. When prompted to acknowledge that the configuration change may result in data loss, click Yes to accept the configuration. 5. Select Save to Config File from the File menu or click the Write configuration for system to a file toolbar button to save the configuration.

  • Page 28: Advanced Configuration

    This section describes how to use the Advanced Configuration Wizard to apply more than one storage policy to volumes on the CoolMax CD-320. This mode is entered by selecting the GUI-only position on the rotary switch, if the Advanced Configuration feature is...
  • Page 29 the selected JBOD, SAFE, FAST, or BIG storage policy. The SAFE33 and SAFE50 storage policies are not available in the Advanced Configuration Wizard (although the equivalent SAFE and BIG volumes can be configured manually). Using the Advanced Configuration Wizard, you can configure up to two volumes with the same or different storage policies on the two hard drives.
  • Page 30 Table 11 Sections of the Advanced Configuration Wizard Section Description Storage Shows the available Policy options are enabled after you create a new volume or select an existing volume to edit. Displays disk space for each hard drive. All space allocated to the same volume appears Drive Graph in a matching color.
  • Page 31 Aborts the in-progress changes and returns the Wizard to the point where you can Cancel perform different advanced configuration functions. After configuring a volume Submits configuration changes to the CoolMax CD-320, closes the Wizard, and displays Apply the updated configuration on the Cancel Aborts the in-progress changes and closes the Wizard.
  • Page 32 Note: Before reconfiguring an existing CoolMax CD-320 with a new configuration, back up your data and use the Disk Management utility for your operating system to delete all partitions on CD-320 drives. After you configure and partition the new volumes, restore the backed-up data to the new configuration.
  • Page 33 toolbar button. 4. Move the slider below Drive 0 to the left to change the BIG volume’s capacity allocation from the entire hard drive to a portion of the drive. This frees capacity for the second volume.
  • Page 34 Tip: Click to the right or left of the slider within the slider’s channel to make half-GB changes. 5. Click Update Volume.
  • Page 35 Bright, solid colors identify saved volumes 6. Click the Create a New Volume toolbar button.
  • Page 36 7. Select the FAST radio button in the Storage Policy section. Note: Only the Storage Policies that are supported by your specific CoolMax CD-320 chip- type will appear in the list. 8. Select the Use check box below both Drive 0 and Drive 1 because FAST volumes are striped across two hard drives.
  • Page 37 11. Click the Write Configuration for System to a File toolbar button to Save a Configuration File.
  • Page 38 12. Click Apply to create the multi-volume configuration, close the Wizard, and display the volumes in the Status Window (within approximately one minute).

  • Page 39: Partitioning Volumes

    13. Partition the configured volumes to complete the implementation. See Chapter 5, Partitioning Volumes for details. Partitioning Volumes This section explains how to partition volumes after configuring them in the SteelVine Manager GUI. You must partition volumes for the host computer’s operating system before you can store data on the volumes.

  • Page 40: Partition A Volume

    Important: Before reconfiguring a volume, back up your data and delete previously defined CoolMax CD- 320 partitions. If no hard disk drives are connected to the CoolMax CD-320 , the unit Processor device (the "Not Initialized" disk with no capacity allocated to it) will appear. Do not initialize or modify that device.
  • Page 41 Every disk should appear with the word “Basic”, a size value that shows the available storage capacity, and a status of “Online”. Instead of Basic, a disk could appear Unknown, Dynamic, or Not Initialized. If the disk appears as “Unknown”, right-click the disk icon and select Write Signature.
  • Page 42 4. Click Next to start the Partition Wizard. 5. Select the Primary or Extended option and click Next.
  • Page 43 6. Specify the partition size. By default, the partition occupies the entire volume. Click Next. 7. Assign a drive letter or mount path and click Next.
  • Page 44 8. Name and format the partition and click Next. 9. Review the file system settings and click Finish to create the logical partition.
  • Page 45 10. Repeat steps 1 through 9 to partition any remaining disks you configured in the SteelVine Manager GUI.
  • Page 46 Important: Before reconfiguring a volume, back up your data and drag the old drive to the trash to un- mount previously defined CoolMax CD-320 partition. If no hard drives are connected to the Storage Appliance, the SteelVine Processor disk (8.0 GB Config Disk Media) will appear. Do not remove or modify that partition.
  • Page 47 3. Select 1 Partition from the Volume Scheme drop-down list. 4. Enter a name for the volume in the Name field (such as “My BIG disk”.) 5. Select Mac OS Extended (journaled) from the Format drop-down list. 6. Specify the size of the partition in the Size field. 7.
  • Page 48 Disk Utility mounts the created partition and represents it with an icon on the desktop. The icon is labeled with the partition name. 9. Repeat steps 1 through 8 to partition any remaining disks you configured in the SteelVine Manager GUI. Remember, do not partition the disk that represents the CD- 320 processor.
  • Page 49 Auto Rebuild: Defines whether to remember the non-usable state of a hard drive if it is disconnected and then re-connected to the CoolMax CD-320 . When this policy is “Enabled”, the system will always attempt to rebuild a disk that has been inserted, even if that disk had previously been identified as non-usable.
  • Page 50 3. The Policy Settings dialog shown below will appear. For more information about how manually rebuild and verify a SAFE volume, refer to Chapter 7, Rebuild & Schedule Disk Verify. Rebuild & Schedule Drive Verify This chapter describes the procedures for the following procedures: •...
  • Page 51 To confirm that the two hard disks that comprise a single SAFE volume are exact copies, you can also execute a Verify Disk task manually. When the CoolMax CD-320 is powered on and you select “Start Verify”, there is a 60 second delay. The “Start Verify” selection will be disabled during this time. Otherwise, if the drive is in normal or verify abort mode, you can manually start the verify operation.

  • Page 52: Abort Verify

    Abort Rebuild To abort a rebuild process that is already active, select Action Abort Rebuild. The rebuild process will be terminated, and the SAFE volume will remain in a degraded (vulnerable) state until the rebuild is restarted and allowed to complete. Abort Verify To abort a verify process, select Action Abort Verify.
  • Page 53 The schedule can be set for daily, weekly, or monthly. The default setting is weekly. It can be customized to run during the off-hours so as to not interfere with your normal back-up routine. A schedule can be run for each individual hard drive. Modify/Delete Verification Schedule You can modify or delete an existing schedule by selecting the desired radio button, then changing the parameters and clicking the OK button.

  • Page 54: Email Notification

    Overview The Email Notification feature allows you to have the SteelVine Manager automatically send an email message if any of the following conditions or situations occur: Partition Rebuild Start Partition Verify Start Partition Rebuild Resume System Fan Too Slow No Boxes Found Drive Unplugged Each of the above conditions can be customized for sending options as well as the Email Notification...
  • Page 55 message that is sent. Accessing the Email Notification Dialog Use the following procedure to enable the security feature and lock all of the hard drives. 1. Click on the Configure Email Notification icon along the top of the SteelVine Manager Status Window menu pull-down list.

  • Page 56: Setting-Up Email Notification

    Setting-up Email Notification 1. Enter the hostname or IP address of the SMTP server. If you leave this blank, the SteelVine Manager will perform a DNS lookup and will attempt to find the address of the SMTP server automatically. 2. Enter the SMTP Server Port number or use the default value of Port 25. 3.
  • Page 57 • Click on the “Message” button. • The following dialog will appear: • The message information can be customized to suit your needs. The Daemon can extract the following data from the CD-320 hardware: Box serial number Drive serial number...
  • Page 58 Drive id [slot #] Current volume • If there is information that you would like included in the error message, you can enter it by typing in a selected message code listed above. For example, to include the “Box Serial Number”, type in the descriptive text followed by the message code as demonstrated below.
  • Page 59 illustration shown below: Note: The actual appearance of this message will vary depending on the type of e-mail client software that you are using on your computer system. Pop-Up Error Notification Overview You can enable or disable the Error Popup Notification. The default setting is that this feature is enabled and set to display for 30 seconds.
  • Page 60 1. Click on the Pop-Up Error Notification icon along the top of the SteelVine Manager Status Window or select the Configure Pop-Ups item from the Edit menu pull-down list. 2. Enter the Administrative password for your system (the default password is admin). 3.

  • Page 61: Backup Button

    Accessing the Backup Button Dialog The Backup Button dialog allows you to select the application that should be associated with the Backup Button on the CoolMax CD-320. Use the following procedure to access the Backup Button dialog. 1. Click on the Backup Button icon along the top of the SteelVine Manager Window.
  • Page 62 “Backup Button” push-button on the CoolMax CD-320, the specified backup job will automatically begin. While the backup job is running, the Backup LED on the CoolMax CD-320 will blink, and additional button presses will be ignored until the backup job has completed. When the backup job is completed, the Backup LED will return to its normal state.
  • Page 63 Once the application program has been is selected, you can then press the Backup Button push-button on the CoolMax CD-320 platform to launch the application that you specified. When launching a third-party application or command file, the Backup LED on the CoolMax CD-320 platform will not give any indication of the program’s status.
  • Page 64 Install New SteelVine Manager Software Before you install new software, uninstall the current version. The un-installation process stops the daemon so it can be removed along with the user interface. The new version of the daemon starts automatically when you install new software. Uninstall Current Software MS Windows 1.
  • Page 65 For Windows, Mac, or Linux, follow the instructions in the SteelVine Quick Installation Guide for your operating system to install a new version of the SteelVine Manager software. Monitor and Troubleshooting This section describes options you can use to monitor and troubleshoot the CoolMax CD- 320. Monitor the CoolMax CD-320...
  • Page 66 Table 15 Color Codes and Labels for Drive Status Color Label Definition Green Normal Drive is active. Drive is offline. The color is initially gray, and may Gray or Unplugged turn red after writing to a SAFE volume. Drive is in a failed state. Data was written to a Needs SAFE50, SAFE33 or SAFE volume while the drive Rebuild...
  • Page 67 Orange Verifying Light New drive Blue Purple Wrong slot Monitor Temperature The CoolMax CD-320 uses the following colors to indicate temperature status inside the appliance. Table 16 Color Codes for Temperature Status Color Definition Green Temperature is normal Temperature is greater than 40º...

  • Page 68: Review Event Logs

    The power supply fan is not spinning or is spinning slower than expected. System + Both system and power supply fans are not spinning or are spinning slower than expected. Note: If no fan speed sensor is installed, a value of “n/a” will appear. Review Event Logs Event logs are helpful for troubleshooting and locating a system malfunction.

  • Page 69: Troubleshooting

    • Box SN and Drive SN display the respective serial numbers for the event. • Drive Manufacturer displays vendor information. • Message gives an event description. 2. Click Refresh to update the log or click Close to close the log. Table 18 LED States On (Solid)
  • Page 70 Connect to a different USB port. Refer to Microsoft’s Knowledge Base article 310575 (http://support.microsoft.com/?kbid=310575) for additional technical information about problems with USB device connections. Verify HBA BIOS recognizes the empty CoolMax CD-320 enclosure. Operating system does not recognize SteelVine virtual...
  • Page 71 Before editing SteelVine virtual volumes in the Configuration Wizard, use the operating system’s Disk Manager to delete partitions on the volume. Ensure that the SATA HBA driver is current. Troubleshoot driver: • Verify driver active status. For Windows, the Device Manager should show the SCSI Connection ID for the virtual disks on the physical hard drives.

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