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Topic
Problem/Issue
Add a new lamp
Lamps won't
connect
Change Bluetooth
Password
Check device
distance from lamp
Troubleshooting
For Android devices: Lower case alphabetic
passwords are recommended. Change the VIVID
app Bluetooth password to all lower case
alphabetical letters (i.e. vivid or your last name)
To change the Bluetooth password:
1. Select the gear icon
at the top right
corner of the VIVID app.
2. select Settings.
3. Choice option to "Find Password" or
"Change Password." (See figure B below)
*Note: Lamps can be accessed from any mobile
device by using the same Bluetooth password.
Move closer to lens/face of lamp you are trying to
connect so that the mobile device is directly over or
under the lens/face.
If you are within proper range and the lamp is flashing
white, or is it set on a color (red, green, blue, etc.):
•
Flashing white = Lamp is in factory default
mode and should be ready to add to your app
•
Solid Color (red, green, blue, etc.) = Lamp has
been synced with another user's VIVID app,
and needs to be factory reset
Flex Gold ™
Troubleshooting Guide
Figure
Figure A
Figure B
VIVID Lamps
VIVID_Troubleshooting_Doc_REVA.docx
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Table of Contents
Summary of Contents for Unique Lighting Systems Flex Gold VIVID
- Page 1 Flex Gold ™ VIVID Lamps Troubleshooting Guide Figure Topic Problem/Issue Troubleshooting Add a new lamp Lamps won’t connect Change Bluetooth For Android devices: Lower case alphabetic Password passwords are recommended. Change the VIVID app Bluetooth password to all lower case alphabetical letters (i.e.
- Page 2 Flex Gold ™ VIVID Lamps Troubleshooting Guide Control a lamp Identify which Make sure lamp power source is on and working. lamp is being If you have more than one lamp on the app, start controlled in the with the first lamp icon and tap it once.
- Page 3 Flex Gold ™ VIVID Lamps Troubleshooting Guide Factory default Restore the lamps If you have the original mobile device the lamps settings to factory default were synced to: settings To reset a single lamp, 1. Press and hold the icon of the lamp to reset to bring up the Menu screen 2.
- Page 4 Flex Gold ™ VIVID Lamps Troubleshooting Guide If you do not have the original mobile device the lamps were synced to, you will need to manually reset the lamps: 1. Turn lamp on for 15 seconds. Turn on/off with any 12 volt power source. Even touching a 9 volt battery to the pins on the lamp will work.*Note: Only power on/off the lamps that you want to reset.
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