AT&T Centillium MTA-1 Install Manual
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AT&T Centillium MTA-1 Install Manual

AT&T Centillium MTA-1 Install Manual

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Telephone Adapter
Install Guide
For use with Centillium
TM
MTA-1
TM
i

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Summary of Contents for AT&T Centillium MTA-1

  • Page 1 Telephone Adapter Install Guide For use with Centillium MTA-1...
  • Page 2 WELCOME TO AT&T This guide will enable you to CALLVANTAGE install the Centillium MTA-1 Telephone Adapter necessary to use SERVICE your AT&T CallVantage ® Service. For instructions on how to use AT&T CallVantage Service features once set up is complete, refer to the Quick Reference Card or the complete User Guide at www.callvantage.att.com/help...

  • Page 3: Table Of Contents

    CONTENTS Check Your Package Contents Telephone Adapter Front and Back Illustration Step 1: Gather Information Step 2: Shut off All Equipment Step 3: Connect Equipment Step 4: Turn on Equipment in Order Step 5: Verify Your Connection Step 6: Activate your Telephone Adapter Appendix A: Alternative Setup for TA Behind the Router Appendix B: Confi...

  • Page 4: Check Your Package Contents

    CHECK YOUR PACKAGE CONTENTS MTA-1 Telephone Adapter Power Adapter Telephone Cord (Grey) Ethernet Cable (Blue) This will be referred to as the TA Using a power supply with You can use this to connect You can use this to connect from this point forward.

  • Page 5: Telephone Adapter Front And Back Illustration

    TELEPHONE ADAPTER FRONT AND BACK ILLUSTRATION 1 2 3 4 1 Power LED 3 LAN LED 5 Phone 1 LED 7 Phone Port (VoIP1) 8 Phone Port (VoIP2) 10 LAN Port This LED is on when the This LED is on when the This LED is on when a This is the phone port for If you signed up for...
  • Page 6 IMPORTANT Follow the instructions in this guide step by step and in the exact order presented. Prior to proceeding: – Read through this guide thoroughly. – Make sure you have a cable or DSL Internet connection (not dial-up or satellite). –...

  • Page 7: Step 1: Gather Information

    GATHER INFORMATION Note whether you have a single computer Make sure you have the following information Proceed to Step 2. connected directly to your cable/DSL before you start your TA installation: modem, or one or more computers connected through a home router. For all users AT&T CallVantage ®...

  • Page 8: Step 2: Shut Off All Equipment

    SHUT OFF ALL IMPORTANT! Shut down and unplug each EQUIPMENT device separately (i.e. don’t simply shut off your powerstrip.) FOR SINGLE COMPUTER CONNECTED DIRECTLY TO CABLE/DSL MODEM Cable/DSL Cable/DSL Personal Computer Jack Modem ETHERNET PORT POWER Shut down your computer. If your cable/ Leave your modem powered down for at least DSL modem has a power switch, turn it off.
  • Page 9 IMPORTANT! Shut down and unplug each device separately (i.e. don’t simply shut off your powerstrip.) FOR ONE OR MORE COMPUTERS CONNECTED THROUGH HOME ROUTER Cable/DSL Cable/DSL Router Personal Computer(s) Jack Modem WAN/ PORTS POWER UPLOAD ETHERNET ETHERNET PORT PORT Shut down all computers connected to your Leave your modem powered down for at least home router (including those connected 5 minutes.

  • Page 10: Step 3: Connect Equipment

    CONNECT EQUIPMENT IMPORTANT! Your existing Ethernet cable should be between your cable/DSL modem and your TA. This will ensure any special cabling you received FOR SINGLE COMPUTER CONNECTED from your Internet Service Provider is between your modem and your TA. DIRECTLY TO CABLE/DSL MODEM NOTE The connection between the cable/DSL modem and the cable/DSL jack should remain unchanged.
  • Page 11 IMPORTANT! Your existing Ethernet cable should be between your cable/DSL modem and your TA. This will ensure any special cabling you received FOR ONE OR MORE COMPUTERS from your Internet Service Provider is between your modem and your TA. CONNECTED THROUGH HOME ROUTER NOTE The connection between the cable/DSL modem and the cable/DSL jack should remain unchanged.

  • Page 12: Step 4: Turn On Equipment In Order

    TURN ON EQUIPMENT IN ORDER IMPORTANT! You must turn on your equipment IN THE ORDER INDICATED for your service to work correctly. FOR SINGLE COMPUTER CONNECTED DIRECTLY TO CABLE/DSL MODEM Cable/DSL Cable/DSL Telephone Telephone Adapter Personal Computer Jack Modem ETHERNET PORT CABLE POWER...
  • Page 13 IMPORTANT! You must turn on your equipment IN THE ORDER INDICATED for your service to work correctly. FOR ONE OR MORE COMPUTERS CONNECTED THROUGH HOME ROUTER Cable/DSL Cable/DSL Telephone Telephone Adapter Router Personal Computer(s) Jack Modem WAN/ POWER 12V 1A PSTN CONSOLE PORTS...

  • Page 14: Step 5: Verify Your Connection

    VERIFY YOUR CONNECTION VERIFY YOUR CONNECTION CABLE MODEM NOTE WHETHER YOU HAVE A CABLE MODEM OR DSL. CABLE MODEM FOR SINGLE COMPUTER CONNECTED IF YOU HAVE A CABLE MODEM, DIRECTLY TO A CABLE MODEM, OR ONE OR FOLLOW THE INSTRUCTIONS TITLED MORE COMPUTERS CONNECTED TO A “CABLE MODEM”...
  • Page 15 NOTE Most DSL providers use PPPoE to provide customers access to their network. This section assumes like most DSL customers you have PPPoE; however, if you are certain you don’t have PPPoE and instead have DHCP or Static IP, follow the steps in green for cable modem users (for DHCP) or Appendix B (for Static IP).
  • Page 16 VERIFY YOUR CONNECTION DSL, continued Open your browser and type in Select “Yes” under Enable http://192.168.15.1 PPPoE, enter your DSL provider username (PPPoE username) Enter user in both the “User and DSL provider password name” and “Password” fi elds, (PPPoE password), and select and click “OK.”...
  • Page 17 NOTE NOTE If your PWR, LAN, and WAN lights are A few DSL customers have steady green and you cannot browse, you what is known as static IP, may have problems connecting with your in which their computer DSL service. has a permanent IP address that never changes.

  • Page 18: Step 6: Activate Your Telephone Adapter

    ACTIVATE YOUR TELEPHONE ADAPTER You should see the screen Click “Get Started” on the IMPORTANT! If you are on the left. Click “Activate “TA Activation Complete” using a Virtual Private TA” and follow the screen. Pick up your Network (VPN) service/ client, disable it while you instructions on the screen.
  • Page 19 CONGRATULATIONS! SETUP IS NOW COMPLETE You can start making calls by dialing the 10-digit number from the phone connected to your Telephone Adapter. You can also use the new advanced features ® available on your AT&T CallVantage Service Home Page at www.callvantage.att.com If you are transferring your current phone number to AT&T CallVantage Service, you...

  • Page 20: Appendix A: Alternative Setup For Ta Behind The Router

    APPENDIX A ALTERNATIVE SETUP FOR TA BEHIND THE ROUTER This alternative setup has the FOR ONE OR MORE COMPUTERS Congratulations! Setup is now Power up your TA by plugging advantage that you do not need to CONNECTED TO CABLE/DSL it into a power outlet. complete! You can start making reconfi...
  • Page 21 FOR ONE OR MORE COMPUTERS CONNECTED TO CABLE/DSL MODEM THROUGH HOME ROUTER Cable/DSL Cable/DSL Router Personal Computer(s) Telephone Telephone Adapter Jack Modem WAN/ PORTS POWER UPLOAD VoIP1 VoIP2 12V – RESET ETHERNET PORT Telephone Cord (USE EXISTING CABLE) (USE NEW CABLE)

  • Page 22: Appendix B: Confi Guration For Static Ip

    APPENDIX B CONFIGURATION FOR STATIC IP FOR SINGLE COMPUTER CONNECTED A small number of cable modem/DSL Open your web browser and Click “OK” to reboot your TA. DIRECTLY TO CABLE/DSL MODEM customers have static IP, in which they type in http://192.168.15.1 Once the reboot is complete, are assigned a permanent IP address Make sure your computer is...

  • Page 23: Appendix C: Activating A Replacement Ta

    APPENDIX C ACTIVATING A REPLACEMENT TA Follow Steps 1-5 at the Click “Help” at the top of the Do not hit the “continue” Congratulations! Setup is now beginning of this guide until Web site. button on this screen until the complete! You can start making calls you have fi...

  • Page 24: Appendix D: Setting Up A Dmz

    APPENDIX D SETTING UP A DMZ A “demilitarized zone”, or DMZ, To place your router in the DMZ: Click “Save DMZ Host NOTE allows you to forward all ports to the If you prefer to select an address other Confi guration”, and click next device.

  • Page 25: Appendix E: Port Forwarding

    APPENDIX E PORT FORWARDING You can use port forwarding if you have To set up port forwarding on your TA: The list of forwarded ports will NOTE a device on your network that you want appear as a list on the screen. If you prefer to forward addresses other to give access to someone from outside than 100 for your router or PC, you may...

  • Page 26: Appendix F: Troubleshooting

    APPENDIX F TROUBLESHOOTING Troubleshooting topic Page Troubleshooting topic Page Troubleshooting topic Page I just fi nished installation and cannot get I have DSL and am getting the message I cannot get AT&T CallVantage ® Service to a dial tone on my phone. “can’t connect to the Internet”...

  • Page 27: I Just Fi Nished Installation And Cannot Get

    PROBLEM RESOLUTION PROBLEM RESOLUTION I just fi nished 1. Make sure you follow the instructions step by step. I can surf the 1. Confi rm that your cabling is correct according to Step 3. installation and Internet but do not 2.

  • Page 28: The Wan Led On The Front Of My Ta Is Off

    APPENDIX F TROUBLESHOOTING, CONTINUED PROBLEM RESOLUTION PROBLEM RESOLUTION The WAN LED on the This indicates the TA is not properly connected to your cable I need help getting If you have a single computer connected to your cable/DSL front of my TA is OFF. /DSL modem.

  • Page 29: Obtain Ip Address Automatically

    PROBLEM RESOLUTION PROBLEM RESOLUTION (Continued) For Windows XP I have DSL and I 1. First check to ensure you have an up to date browser. You will 1. Go to “Start”, select “Control Panel.” Double click “Network cannot access my need IE 5.5 or higher on Windows, IE 5.X on Mac OS 9 or OS X, TA setup Web page.

  • Page 30: I Am Connected Via A Home Router And My Real Time/Gaming Applications Are Not

    APPENDIX F TROUBLESHOOTING, CONTINUED PROBLEM RESOLUTION PROBLEM RESOLUTION I am connected via Your home router acts as a NAT (Network Address I may have a static Chances are you have dynamic IP addressing. a home router and Translation) device. After installing the TA, there are now IP address but I’m If you have a home router, you can check whether or my real time/gaming...

  • Page 31: I Have A Usb Dsl Modem

    PROBLEM RESOLUTION PROBLEM RESOLUTION I have a USB DSL DSL modems with only a USB interface are not supported. My data service is If you are using a home router, make sure your device has the modem. lost every once in a most up-to-date software available from the manufacturer.

  • Page 32: I Cannot Use This Line In Any Other Room

    APPENDIX F TROUBLESHOOTING, CONTINUED PROBLEM RESOLUTION PROBLEM RESOLUTION I cannot use this line After you have installed your TA and ensured that it works I cannot use my After you have installed your TA and ensured that it works in any other room. properly, you can then extend your AT&T CallVantage ®...

  • Page 33: Appendix G: Warranty Information

    APPENDIX G WARRANTY INFORMATION AT&T warrants to the holder of a valid proof of This limited warranty does not cover: This warranty is the complete and exclusive warranty purchase (“Consumer” or “you”) that the Telephone agreement for the Product. It supersedes all other a.

  • Page 34: Appendix H: Glossary

    APPENDIX H GLOSSARY What is my User ID? What is a cable modem? What is What is USB? What is a USB What is PPPoE? What is a MAC address? a DSL modem? modem? Your UserID consists of the PPPoE, or Point-to-Point Each computer on a home 10-digit assigned AT&T Your cable or DSL modem is...

  • Page 35: Technical Support

    TECHNICAL SUPPORT For additional information and support, What is VPN? What is a private IP address? please check our online FAQ by visiting your Some employers use a VPN, or A private IP address is an AT&T CallVantage ® Service Home Page at Virtual Private Network, to give address that refl...
  • Page 36 ©2005 AT&T. All rights reserved. Trademarks or registered trademarks are the property of their respective holders. Software and specifi cations subject to change without notice. ACS MTA IG 1005...

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