EastLink Maestro ARRIS MS4000 Installation And Troubleshooting Manual

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Maestro Media Streamer

ARRIS MS4000 Installation and Troubleshooting

Manual

Version 2.2

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Summary of Contents for EastLink Maestro ARRIS MS4000

Page 1 Maestro Media Streamer ARRIS MS4000 Installation and Troubleshooting Manual Version 2.2...
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Page 3: Table Of Contents
Table of Contents  Introduction  Features  Hardware Installation  Light Sequencing  Follow Me TV Mobile Application o Android Installation o Add Media Player o iOS Installation o Android App Removal o iOS App Removal o Guide o Streaming o Remote Control o Recording o Recorded TV...
Page 4: Introduction
Many other features will be detailed in this module as well. All of this is accomplished with the installation of the ARRIS MS4000 Media Steamer and the Follow Me TV Mobile Application. This device and application is feature rich and will bring the Eastlink Maestro experience to our customer’s mobile devices.
Page 5: Hardware Installation
Hardware Installation  Hardware installation of the ARRIS MS4000 Media Streamer is quite simple.  Unpack the ARRIS MS4000, connect the device to an open Ethernet port on the Maestro Gateway with the included Ethernet cable and then power the device. ...
Page 6: Light Sequencing
The ARRIS MS4000 requires installation of the Follow Me TV Mobile Application. Existing Eastlink Customers that are utilizing the Eastlink Maestro App on Apple iOS products will be required to remove the Eastlink Maestro App and install the ARRIS App.
Page 7 Failure to do so will result a failed installation while pairing the App to the Media Player. Select ARRIS Follow Me TV.  Select “Install”  The App will begin downloading/installing...
Page 8: Add Media Player
 On a Maestro Media Player browse to the settings card from the horizontal menu.  Scroll to “Eastlink Maestro” or if listed twice, to the top “Access to Media Player”. Typically “Access to Media Player” will be listed twice if there are no devices paired to the Maestro network.
Page 9  Your choices in this settings menu are “remove all”, “add” and “close”.  Select “Add”  A code will be displayed on the screen of the television.  Enter that code in the app and select “Connect”...
Page 10  “SUCCESS” will be displayed on the television screen.  The app will then begin to download guide data. This may take a few moments for the first use. The installation is now complete.
Page 11: O Ios Installation
Media Player”. Typically “Access to Media Player” will be listed twice if there are no devices paired to the Maestro network. Once a device is paired, the top “Access to Media Player” entry in settings will change to “Eastlink Maestro”.
Page 12  Your choices in this settings menu are “remove all”, “add” and “close”.  Select “Add”  Next, open the App from either the App Store, or from the application Icon.
Page 13  A code will be displayed on the screen of the television.  Enter that code in the app and select “Connect”  “SUCCESS” will be displayed on the television screen.
Page 14  You will be prompted to read and accept the terms of use for the app. This must be completed by the customer, as they are the intended user of the application.  The terms of use can be found on the bottom of the screen. ...
Page 15: Android App Removal
Android App Removal As a troubleshooting technique, it may be necessary to reinstall the Follow Me TV Mobile Application. The following steps detail how to remove the app on an Android device. Once removed, reinstall the app following the installation procedure previously detailed. Removal can be completed from the Google Play Store, Apps or the application manager in Settings.
Page 16 Android App Removal – Method 2  Select “Apps” from the bottom of the home screen, and page left or right until you find the Follow Me TV App.  Press and hold on the Follow Me TV App, and drag to “Uninstall” at the top of the screen.
Page 17: O Ios App Removal
iOS (Apple) App Removal  Press and hold on the ARRIS Follow me TV icon.  The icon will begin to shake and a small “x” will appear on the upper left of the icon.  Tap the “x”.  Confirm the deletion. Guide Using and configuring the application is quite simple.
Page 18: Guide
Guide  Simply scroll up and down through the guide.  A quick scroll feature is available on the right to jump to higher channels.  To stream to your mobile device, control a media player in your home, record of find more information on a program, simple tap on the listing.
Page 19: Remote Control
Remote Control  To control a media player in the customer’s home, select the blue down arrow beside watch. Select the media player you wish to control, and 001DCE03EF12 that media player will tune to selected program/channel. 001DCE02EF15  You will notice that at the time of installation, the devices 001CEE02EF10 001ECC01EF22 001DEC00EF16...
Page 20: Recorded Tv
Recorded TV  Select “Recorded TV” to view your recorded content.  Additionally, you can toggle to series recording settings and scheduled recordings at the top of the page.  Select a recorded program and the same features are available to you as live television, with respect to remote control functionality of a media player and live streaming...
Page 21: Media Player Names
Naming a Media Player  “Media Player Names” allows you to rename the media players.  As a technician, you have access to the media player Living Room MAC addresses and the corresponding names. You will Rec Room have documented and relayed this information to WFX Master Bedroom Play Room while activating the Maestro Installation.
Page 22: Un-Pairing From A Media Player
Un-pairing from a Media Player  If the mobile device has been on another Maestro network previously and the app has been deleted and reinstalled, Un-pairing the app will have to be completed from the original Maestro network. For example: A child moves out of their parent’s home and orders Maestro.
Page 23: Force Closing Apps (Ios And Android)
Force Closing Apps (iOS and Android) With iOS and Android devices, closing an app does not close the app completely. The app will continue to run in the background. Force closing an app can be a useful troubleshooting technique. Android Devices ...
Page 24: Troubleshooting
Trouble Shooting Unable to pair – first time on this Maestro network  Ensure that the mobile device is connected to the Gateway’s Wi-Fi network (not cellular data or another Wi-Fi network).  Verify the customer has adequate WiFi coverage. ...
Page 25  Does the customer utilize VPN services on their mobile device OR have they made any modifications to stream US services (i.e. US Netflix). Device may appear as out of home, or out of Canada.  Reboot Gateway and once online reboot the media streamer. ...
Page 26: Airplay And Chromecast Support
 Does the customer utilize VPN services on their mobile device OR have they made any modifications to stream US services (i.e. US Netflix).  Reboot Gateway and once online reboot the media streamer.  Force close app then reboot mobile device ...