Return Goods Authorization Policy - Presto Lifts DBP Series Installation, Operation And Service Manual

RETURN GOODS AUTHORIZATION POLICY

Presto Lifts provides the Return Goods Authorization (RGA) Policy, for specific models, as a
courtesy to our distributors in the event they do not receive what they ordered. If a customer
wishes to return a Presto Lifts product, please contact the Customer Service Department and
request an RGA number. This request must be made on or before the fifteenth calendar day
following the date of Presto Lifts' invoice for the merchandise. Not all units are returnable.
Quantity orders and special designs cannot be returned under any circumstances. Presto Cus-
tomer Service reserves the right for final judgment on all product returns.
The RGA number must appear on the outside of any packaging material for a return to be ac-
cepted and processed by Presto Lifts. Customers shipping returns from the Continental US,
Canada, or Mexico have thirty (30) days from date of RGA issue to have the product arrive at
Presto Lifts' facility. All merchandise must arrive Free on Board at Presto Lifts' facility or the
shipment will be refused and returned to the sender. All credits are issued less restocking and
refurbishing charges, regardless if the merchandise was damaged in transit.
Return addresses: please refer to your RMA for the address to which your product should be
returned.
PRESTO OWNER'S MANUAL Page 18 DBP SERIES SCISSOR LIFTS