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TROUBLESHOOTING
Trouble
No response
The camera does not turn on
App quit quickly
Installation of tools in the accessory barrel is
not smooth
The rod's power indicator is red
The display on the app is not reading
properly
Wi-Fi connection is unstable, sometimes it
disconnects
If you still have problems with the above procedures, please contact the Customer Service
Representatives directly for further assistance.
Solution
Use the attached charging cable to quick
charge. The charging time is 1.5hrs
Close and open the cover a few times
Delete the existing app and rescan the QR
code for installation
Firstly, align the ear-cleaning tool with the
lens sleeve and then install it into the lens
sleeve
Please use the attached charging cable for
charging. The charging time is 1.5hrs
Disconnect the phone with the product and
open cover to restart it, then set the phone
to reconnect product
Close and open the cover to restart the
cleaner and restart the app in the phone to
connect the cleaner
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