Getting Help From Canon - Canon i455 Series Quick Start Manual

Getting Help from Canon

Help Us Help You Better
Before you contact Canon, please record the following information.
Serial Number (located on the inside of the printer): ______________________________
Model Number (located on the front of the printer):________________________________
Printer Driver CD-ROM number (located on the CD-ROM): __________________________
Purchase Date:______________________________________________________________
Customer Technical Support Sequence
Internet
1. —
www.canontechsupport.com
For quick and comprehensive self-help in an intuitively guided interactive troubleshooting
environment, the place to start is our helpful tech support web site. In addition, the latest
driver downloads, answers to frequently asked questions, product information, and
"where to buy" instructions are found here.
Email Tech Support
2.
For individual attention to a special issue, try emailing our friendly technical engineers,
specially trained to communicate quick, easy, and logical solutions to your inquiries
within 24 hours.
90-Day Toll-Free Tech Support
3.
If you prefer, you can start your 90-day Toll-Free Technical Support option at any time during
your warranty period. This option provides live telephone technical support for a period of
90 days from your first call. After that 90-day period, you can continue to call via the toll
number for technical support during the balance of your warranty period, or you can extend
your service and support coverage (both toll-free tech support and repair) by purchasing a
cost-attractive Canon CarePAK extended service plan. For more information, please visit our
Web site at www.canontechsupport.com
Live Tech Support
4.
After your free 90-day option expires, and during the warranty period, speak with a
technician for technical support, free of service charges, Monday-Saturday (excluding
holidays). Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).
Extended Service and Support
5.
Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service
program that provides up to three full years of service and support coverage at a very
attractive price. CarePAK offers toll-free Canon technical support and includes Canon's
superb InstantExchange product replacement program. For further information about
extending your Canon service and support, call 1-800-385-2155, or visit our Web site at
www.canonesp.com. CarePAK must be purchased during your original warranty period.
Note: Within Canada, call for technical support 24 hours a day, 7 days a week (1-800-OK-CANON)
* Support program specifics are subject to change without notice.
** Refer to the individual product information for details.
—
www.canontechsupport.com
** —
(1-800-828-4040)
** —
(1-757-413-2848)
—
www.canonesp.com
*