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CIMB iTerminal User Manual

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iTerminal
User Guide
CIMB BANK BERHAD 197201001799 (13491-P)

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Summary of Contents for CIMB iTerminal

  • Page 1 User Guide CIMB BANK BERHAD 197201001799 (13491-P)
  • Page 2 Table of content Transaction Procedure User Manual 1 - 10 QR Transaction 11 - 22 Instalment Payment Plan TRM User Manual 24 - 27 Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 3 NOTE : For any New Terminal Software Update, Post Batch Settlement Terminal will start downloading new software and parameters. Please wait till the update is completed and terminal screen returns to Home Page. Refer Terminal screen for more information. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 4 Ask customer to enter PIN. Press Green Button. No PIN required for contactless below RM250. Please wait Printing... PRINT CUSTOMER COPY? Terminal processing sales. Printing Merchant Sales Slip. Press Yes to print customer Sales Slip. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 5 ENTER AMOUNT Going Online Printing… CONNECTED... 0.00 Cashier to enter the Amount Communicating with Host for Printing. Tear Sales Slip and and Press Green Button. Processing. Return Card to Customer. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 6 CONNECTED... 3. ACTIVATE 4. SETTLE BATCH Enter 123456. Communicating with Host for Press up and down key and Press Green Button to select Processing. the Settle Batch option. Printing… Settlement Sales Slip printed. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 7 Press Green Button to select Press Green Button. Press Green Button. the Run Application option. Printing… Last Transaction Sales Slip will be Printed. It will print only those Sales Slips which are not settled. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 8 Enter TXN ID: Printing… XXXXXX Enter TXN ID that needs to be Sales Slip will print in Printed. It will print only those reference to the TXN ID. Sales Slip which are not settled. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 9 Press Green Button to select Press Green Button. and Press Green Button. the Run Application option. Going Online Printing… CONNECTED… Communicating with Host for Printing. Tear Curr. Batch Processing. Summary for Reconciliation Prior Settlement. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 10 Press Green Button to select Press Green Button. and Press Green Button. the Run Application option. Going Online Printing… CONNECTED… Communicating with Host for Printing. Tear Last Batch Processing. Summary for Reconciliation Last Settlement. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 11 Press Green Button to select Press Green Button. and Press Green Button. the Run Application option. Going Online Printing… CONNECTED… Communicating with Host for Printing. Tear Batch Detail Processing. Report for Reconciliation Batch Report. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 12 4. Last TXN Status Select Last TXN Status and Last Transaction Sales Slip Press up and down key and Press Green Button to select Press Green Button. will be Printed. the Run Application option. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 13 ENTER AMOUNT 1. CIMB QR HEADER SYNC 2. Alipay QR 3. TnG QR 100.00 FOOTER SYNC Enter Amount and Press Select CIMB QR and Press Scan QR Code. Green Button. Green Button. Going Online Printing... CONNECTED... Going Online. CONNECTED... Printing. Tear Sales Slip.
  • Page 14 Void only unsettled transactions. ENTER TXN ID : ENTER AMOUNT Going Online 100.00 CONNECTED... Enter TXN ID and Press Enter Amount and Press Going Online. CONNECTED... Green Button. Green Button. Printing... Printing. Tear Sales Slip. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 15 Press Green Button to select Green Button. and Press Green Button. the Run Application option. 1. Last Transaction Printing... 2. Any Transaction Select Last Transaction and Printing. Tear Sales Slip. Press Green Button. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 16 Sales Slip will print in reference Enter TXN ID that has been Press Green Button. to the TXN ID. Printed in Sales Slip. It will print only those Sales Slips which are NOT SETTLED. Press Green Button. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 17 Press Green Button to select Green Button. TXN Inquiry and Press the Run Application option. Green Button. 1. Last Transaction Printing…. 2. Any Transaction Select Last Transaction and Sales Slip will print. Press Green Button. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 18 Sales Slip will print in reference Enter TXN ID that has been Press Green Button. to the HOST TXN ID. Printed in QR Slip. It will print only those Sales Slips which are NOT SETTLED. Press Green Button. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 19 Going Online Printing… 2. Last Batch Summary CONNECTED... 3. Batch Detail Report Select Curr. Batch Summary Communicating with Host for Printing. Tear Curr. Batch and Press Green Button. Processing. Summary for Reconciliation Prior Settlement. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 20 Going Online Printing… 2. Last Batch Summary CONNECTED... 3. Batch Detail Report Select Last Batch Summary Communicating with Host for Printing. Tear Last Batch and Press Green Button. Processing. Summary for Reconciliation Last Settlement. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 21 Going Online Printing… 2. Last Batch Summary CONNECTED... 3. Batch Detail Report Select Batch Detail Report Communicating with Host for Printing. Tear Curr. Batch and Press Green Button. Processing. Summary for Reconciliation Prior Settlement. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 22 Run Application option. ENTER AMOUNT HEADER SYNC Going Online CONNECTED... 100.00 FOOTER SYNC Enter Amount and Press Scan QR Code. Communicating with Host for Green Button. Processing. Printing... Printing. Tear Sales Slip. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 23 Going Online CONNECTED... 100.00 Cashier to enter TXN ID that Enter Amount and Press Communicating with Host for needs to be Completed and Green Button. Processing. Press Green Button. Printing... Printing. Tear Sales Slip. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 24 ENTER AMOUNT ENTER TXN ID : Going Online CONNECTED... 100.00 Enter Amount and Press Enter TXN ID and Press Communicating with Host for Green Button. Green Button. Processing. Printing... Printing. Tear Sales Slip. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 25 Going Online. CONNECTED... PRINT CUSTOMER COPY? Printing... Press Green Button to Print Once printed, tear Sales Slip Customer Copy. and Return Card to Customer. To void Instalment transaction, please refer to “VOID” transaction procedure. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 26 2. Enter User Name and Password. How To Reset Password 1. First Time User to enter the Password shared and then reset a new password. 2. Regular Users will be directed to next page. (How To Login page) Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 27 The report shows: • Store name • File ID & Name • Acquirer • Date • Status • Total Sales Amount • Total MSF amount • Receivable amount • Number of disputed transactions It then enables the User to view Batch Details, Disputes, or the Raw Payments Advice File for further investigation. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 28 Upon clicking the file, reconciliation with reconciled, dispute and missing details will be shown. Batch Txn Detail Upon clicking the Terminal ID, the information for all the transactions will be shown, highlighting the transactions if any dispute arises. Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...
  • Page 29 This feature helps to search for a terminal in a specific store/zone/state/city/by terminal Id/Hardware ID. And in the search result upon clicking on the POS id, it displays configuration related details of the terminal. Scan to visit merchant’s website Merchant services email: emerchant@cimb.com Helpdesk: 03-6204 7733...