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KT103010MAUS Rev2.qxp_Morphy Richards Instruction Book 13/05/2021 10:47 Page 7
MORPHY RICHARDS PRODUCT WARRANTY
This warranty is provided by Glen Dimplex Australia Pty Limited
ABN 69 118 275 460 of 8 Lakeview Drive, Scoresby VIC 3179
(Phone number 1300 556 816), or in New Zealand by Glen
Dimplex New Zealand Limited, New Zealand registration number
1506305, of 38 Harris Road, East Tamaki, Auckland 2013, New
Zealand (Phone number 0800 666 2824) (we, us our) in respect of
the Morphy Richards product which this warranty card has been
included in the packaging for or otherwise supplied with (the
Morphy Richards product).
1
Morphy Richards express warranty
Subject to the exclusions below, we warrant that the Morphy
Richards product will be free from defects caused by faulty
workmanship and materials within:
(a) in the case of the Morphy Richards products used for personal,
domestic or household purposes, a period of 24 months from the
date the Morphy Richards product is purchased as a brand new
product from a retailer located in Australia or New Zealand; and
(b) in the case of the Morphy Richards product used for purposes
other than personal, domestic or household purposes (including
business or commercial use), a period of 12 months from the date
the Morphy Richards product is purchased as a brand new
product from a retailer located in Australia or New Zealand.
Morphy Richards products are designed and intended for
domestic use.
This express warranty is personal to the first person who acquires
the Morphy Richards product from the relevant retailer and claims
under this warranty cannot be made by anyone other than this
person.
The benefits conferred by this express warranty are in addition to
the Consumer Guarantees referred to in section 3 and any other
statutory rights you may have under the Australian Consumer
Law, the New Zealand Consumer Guarantees Act and/or other
applicable laws.
2
Warranty exclusions
This express warranty does not apply where:
(a) the Morphy Richards product has been installed, used or
operated otherwise than in accordance with the product manual
or other similar documentation provided to you with the Morphy
Richards product;
(b) the Morphy Richards product requires repairs due to damage
resulting from accident, misuse, incorrect installation, improper
liquid spillage, cleaning or maintenance, unauthorised
modification, use on an incorrect voltage, power surges and dips,
voltage supply problems, tampering or unauthorised repairs by
any persons, use of defective or incompatible accessories or
exposure to abnormally corrosive conditions;
(c) the repair relates to the replacement of consumable parts such
as fuses in plugs and bulbs or any other parts of the Morphy
Richards product which require routine replacement;
(d) you are unable to provide us with reasonable proof of purchase
for the Morphy Richards product;
(e) the breakdown occurs after the expiry of the express warranty
period set out in section 1; or
(f) the Morphy Richards product was not purchased in Australia or
New Zealand as a brand new product.
3
Consumer Guarantees
Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major
failure.
If you acquired the goods in New Zealand, similar provisions of
the Consumer Guarantees Act 1993 may apply, but may be
excluded if you acquired the goods for the purpose of a business.
4
How to make a claim
You may make a claim under this warranty by visiting our website
at (www.morphyrichards.com.au in Australia,
www.morphyrichards.co.nz in New Zealand), contacting our
customer care line (1300 556 816 in Australia, 0800 666 2824 in
New Zealand) or visiting a Morphy Richards service centre.
To make a valid claim under this warranty, you must:
(a) lodge the claim with us as soon as possible and no later than
14 days after you first become aware of the breakdown;
(b) provide us with the Morphy Richards product serial number;
(c) provide us with reasonable proof of purchase for the Morphy
Richards product; and
(d) if required by us, provide us (or any person nominated by us)
with access to the premises at which the Morphy Richards
product is located at times nominated by us (so that we can
inspect the Morphy Richards product).
5
Warranty claims
If you make a valid claim under this warranty and none of the
exclusions set out in section 2 apply, we will, at our election, either
repair the Morphy Richards product or replace the Morphy
Richards product with a product of identical specification (or
where the product is superseded or no longer in stock, with a
product of as close a specification as possible).
Goods presented for repair may be replaced by refurbished goods
of the same type rather than being repaired. Refurbished parts
may be used to repair the goods.
Morphy Richards products are designed and supplied for normal
domestic use. We will not be liable to you under this warranty for
business loss or damage of any kind whatsoever.
6
Costs of warranty claim
Where you make a claim under this warranty, a Morphy Richards
authorised repairer may need to attend your premises to inspect
the Morphy Richards product. If the Morphy Richards product is
located in Australia, we may charge you a service call fee if a
repairer will be required to travel more than 30 kilometers from the
place of purchase. For further information, please contact Glen
Morphy Richards on 1300 556 816 in Australia or 0800 666 2824
in New Zealand. Alternatively, visit our website at
www.morphyrichards.com.au in Australia or
www.morphyrichards.co.nz in New Zealand.
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