Faq - We R memory keepers PrintMaker User Manual

FAQ

What comes with the PrintMaker™ Subscription?
All paid content in the app.
Do I need a PrintMaker™ Subscription to use the App?
No, all the Design Editor features are available for free, as well as a number of collections
in the store to get you started.
How do I access the One Year Free Subscription?
If available, your coupon code can be found at the bottom of the quick guide included
in the box. To sign up for the subscription tap on = menu > store. Here you will have a
section to type in a promo code or purchase.
Can I print from the web app?
Unfortunately we aren't able to support printing from web browsers. However, anything
you design and save on the web app will be available on the mobile app as long as you
have created and signed into your account on both devices.
How do I access designs and collections saved on another device?
As long as you sign into the same account you will have access to the designs and
collections you have saved.
I can't get my PrintMaker™ to connect to my mobile device. What can I do?
Before contacting customer service, please ensure the following for a quick connection:
1. Your mobile device is listed in the list of compatible devices.
2. Your mobile device bluetooth is turned on.
3. The PrintMaker™ is charged and powered on.
4. The PrintMaker™ is not connected to another mobile device.
5. Your PrintMaker™ App and Firmware are up to date.
6. If the problem persists, try resetting the PrintMaker™ by following the steps under
Troubleshooting. Restarting your mobile device may also be necessary.
My PrintMaker™ Action Button is shining red and isn't responding what can I do?
Your Action Button shines red to indicate a problem. Some common causes are low
battery, missing Ink Cartridge, or missing Ink Cover. If none of these are the issue,
reset your device by following the steps under Troubleshooting.
My PrintMaker™ won't print, what can I do?
Before contacting customer service, please ensure the following:
1. Your mobile device is listed in the list of compatible devices.
2. Your mobile device bluetooth is turned on.
3. The PrintMaker™ is charged and powered on.
4. The PrintMaker™ is not connected to another mobile device.
5. Your PrintMaker™ App and Firmware are up to date.
6. Your ink is installed correctly, and has enough ink to print.
7. If the problem persists, try reseting the PrintMaker™ by following the steps under
Troubleshooting. Restarting your mobile device may also be necessary.
What do I do when ink colors mix together?
Wipe your Printhead with a clean Wipe on the Wiper Handle. If the problem persists you
can clear out the Printhead by printing out the solid color bars available by tapping on
= menu > settings > diagnostics.
What do I do when one ink color is not printing?
It may be that the particular color is out. Based on test printing, your PrintMaker™ Print
Cartridge can print approximately 1,000 inches per color for a total of 3,000 inches.
If you use one color more than the others your ink cartridge will run out of that color
first. Your Print Cartridge can also be dried out. Drying occurs when the PrintMaker™ is
left out of the home base for long periods of time or not stored properly. You can resolve
this issue by printing out the solid color bars available by tapping on = menu > settings >
diagnostics.
What do I do if the Charging Light is flashing?
A flashing Charging Light means there is an issue charging. Double check that your
printer is securely locked in Home Base, and that the Charging Cord is securely
connected to the Home Base, and adapter. Some extension cords or power strips may
a ect charging as well. You may need to plug directly into a wall outlet.
How do I prevent a thin white line between repeat prints?
Make sure that your pattern starts and ends where the canvas starts and ends. Any white
space on your canvas will show up when you print.
Do the Undo & Redo Buttons work infinitely?
No, in order to maximize storage space the undo & redo buttons can take you back or
forward 10 steps.
Is printing permanent on fabric?
No, unfortunately we can't guarantee permanent printing on fabric. We recommend treating
fabric with fixatives such as: Modge Podge® Fabric, Retanye™ Color Fixative or Bubble
Jet Set® to make printing more permanent.
* American Crafts,® We R Memory Keepers,® and PrintMaker™ are not a liated with the owners of Mod Podge®, Retanye™, or Bubble Jet Set®.