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Table of Contents
Summary of Contents for REINER SCT tanJack photo QR EN
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Page 2: Table Of Contents
tanJack® photo QR EN Operating Manual Table of Contents 1 / Foreword 2 / System requirements 3 / Device description 3.1 Overview 3.2 Commissioning the chip card reader 4 / Function description 4.1 Device menu 4.2 TAN generation 4.2.1 TAN generation w ith QR or colour m atrix code 4.2.2 Manual TAN generation 4.2.3 TAN generation w ith ATC 4.2.4 TAN generation w ith User-PIN... -
Page 3: Foreword
Foreword Dear customer, ® Thank you for choosing the tanJack photo QR EN TAN generator from REINER SCT. ® The tanJack photo QR EN is a TAN generator for online banking. It support fast, convenient data transfer by reading out a QR or colour matrix code as well as manual input on the TAN generator keypad. -
Page 4: System Requirements
2 tanJack® photo QR EN Operating Manual System requirements · Access to the online banking of your bank · Your bank must support the chipTAN QR or Sm@rt-TAN photo process (colour matrix) QR code Colour m atrix code... -
Page 5: Device Description
Device description 3 Device description Overview ® The tanJack photo QR EN is the new reference for securing your transactions. The TAN generator evaluates the displayed QR or colour matrix code and generates the TAN for your online banking. The respective chipTAN process on which this is based has been proven a million times over. ®... - Page 6 4 tanJack® photo QR EN Operating Manual Device overview Front Description of the operating elements Tastenbezeichnung Beschriftung Funktion TAN key Key for manual TAN generation C key Delete single characters or back in the menu Settings Open the device menu OK key Confirm your entry/selection ‡...
- Page 7 Device description 5 Rear Handling the device To switch on the device, insert your bank card into the card slot with the chip facing downwards. The ® tanJack photo QR EN switches on automatically and is ready to take a photo of the code of your...
- Page 8 6 tanJack® photo QR EN Operating Manual online banking application. After 15 seconds of inactivity, a message appears, telling you to withdraw the card or switch the device back on with the OK key. After further 15 seconds, the device switches off ®...
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Page 9: Function Description
Function description 7 Function description Device menu You can make various settings and start applications in the device menu. Please proceed as follows. Insert your banking card. To open the device menu, press the -key. The following appears in the display. -
Page 10: Tan Generation
8 tanJack® photo QR EN Operating Manual Type: This shows you the type of TAN generator. This may be necessary when setting up your bank account. Manufacturer: Displays the manufacturer’s name Reader name: Displays the product name Settings Battery: Shows you the battery status. Factory setting: This resets the reader to the factory setting. -
Page 11: Manual Tan Generation
QR EN can only read specially coded QR or colour matrix codes. Other QR or colour matrix codes are ignored by the reader and are not read out. If the data of your transaction do not match the tanJack photo QR EN display, cancel the transaction by withdrawing the card and inform your bank. - Page 12 10 tanJack® photo QR EN Operating Manual ATC display with manual data entry To have the ATC displayed, press the TAN key with the chip card inserted until "ATC activated!" appears in the display. "Start-Code:" appears in the display immediately after releasing the TAN key. Then, press the OK key or the TAN key, then the ATC is also displayed next to the TAN.
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Page 13: Tan Generation With User-Pin
Function description 11 4.2.4 TAN generation with User-PIN ® With the tanJack photo QR EN you can use the TAN procedure (standard) and the TAN procedure with User-PIN to generate your TANs. If a User-PIN is assigned, you cannot generate a TAN without entering the User-PIN first. - Page 14 12 tanJack® photo QR EN Operating Manual For security reasons, the "User-PIN" menu item does not open until the OK key of key 3 of the keypad has been pressed for 3 seconds. After pressing the OK key for 3 seconds, the following display appears: Assigning and activating a User-PIN You are already in the User-PIN menu.
- Page 15 Function description 13 Please remember the entered User-PIN well. If you forget it and do not have the PUK, the card can no longer be used for your online banking. Activating/deactivating PIN protection with User-PIN With this function, you can activate and deactivate the PIN protection for an assigned User-PIN, i.e. the User-PIN of your card is prompted or not before a TAN generation.
- Page 16 14 tanJack® photo QR EN Operating Manual Select item 1 unlock. Then enter the PUK from your PUK letter. Confirm your input with the OK key. You will then be prompted to change your PIN. Press the OK key. Then, enter a new User-PIN and remember it well. Confirm your input with the OK key. Enter your User-PIN again and confirm the input with the OK key.
- Page 17 Function description 15 The new User-PIN has been set. Withdraw the card from the reader to end the procedure.
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Page 18: Error Codes
16 tanJack® photo QR EN Operating Manual Error Codes The following error states can occur. The error codes are then shown in the display with “Error XX”. Error code Explanation An error occurred when generating the TAN, please try again. If 2,3,4,7,8,12, this error occurs at least three times in succession, the card or 15,17,18,19... - Page 19 Error Codes 17 Error code Explanation Occasional incompatibilities can occur with some devices in the following bank transactions: · Automatic follow-up card change (first transaction made with a follow-up card) · Synchronisation for chipTAN QR via the HBCI/FinTS interface by means of QR code Solution: Use the manual chipTAN procedure (chipTAN manual) once for these transactions.
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Page 20: Safety Notes
The device is intended exclusively for use in the home and office environment. Any other use than that described in the operating manual will be considered as improper use. REINER SCT will accept no liability for abuse or improper use of the product as well as auxiliary devices/accessories. - Page 21 Safety notes 19 Disposal of the device (WEEE directive) Dispose of this product at your local collection point or recycling centre at the end of its life. Simplified EU declaration of conformity ® Reiner Kartengeräte GmbH & Co. KG. hereby declares that the tanJack photo QR EN TAN generator complies with the EU directives, harmonised standards and technical specifications for this device.
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Page 22: Support
Warranty REINER SCT grants a warranty of 24 months from handover for material and manufacture of the chip card reader. The buyer is entitled to demand improvement. REINER SCT can deliver replacement devices instead of improvement. -
Page 23: Index
Index - B - Batteries - D - Device menu - E - Error codes - M - Manuelle TAN-Generierung - S - Safety notes Settings Support Service Warranty System requirements - T - TAN generation TAN generation with ATC TAN generation with QR code TAN generation with user PIN - U -... - Page 24 Version 1.0.0 Stand 08.2021 REINER Kartengeräte GmbH & Co. KG Baumannstr. 16-18 78120 Furtwangen Germany Tel.: +49 (7723) 5056-0 info@reiner-sct.com www.reiner-sct.com...
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