Diagnostic Reports - Blackberry Curve 8320 User Manual

• Verify that you typed the smart card password correctly. You should have received this password when you received your smart
card.
• If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.
My device prompts me to make an emergency call when I type a password
If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device
might prompt you to make an emergency call when you type your device password.
To continue typing your device password, press the Escape key.
I cannot connect to a Wi-Fi network or log in to a VPN using a software token
Verify that the time on your BlackBerry® device is synchronized with the network time.

Diagnostic reports

About diagnostic reports
Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the
wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and
submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
Run a diagnostic report
1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Press the Menu key.
5. Click Run.
View a diagnostic report
1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Highlight a report.
5. Press the Menu key.
6. Click View Report.
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