Blackberry Curve 8310 User Manual
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Blackberry Curve 8310 User Manual

Blackberry curve 8310: user guide
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BlackBerry 8310 Smartphone

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Summary of Contents for Blackberry Curve 8310

  • Page 1: User Guide

    User Guide BlackBerry 8310 Smartphone...
  • Page 2 SWDT203041-203041-05302007-001...

  • Page 3: Table Of Contents

    Create a link for a PIN ... 12 Expand a folder ... 12 Collapse a folder ... 12 BlackBerry basics shortcuts ... 12 No application opens when I press a Convenience key ... 12 Shortcuts ... 13 BlackBerry basics shortcuts ... 12 Phone shortcuts ...
  • Page 4 TTY support ... 34 Multiple phone numbers ... 35 Phone options ... 35 Phone shortcuts ... 13 Phone troubleshooting ... 38 Voice dialing ... 22 Make a call using a voice command ... 22 Dial an extension using a voice command ... 22 Use a headset ...
  • Page 5 PIN messages ... 67 PIN message basics ... 67 Sent messages ... 52 Message list options ... 60 Message shortcuts ... 14 Message troubleshooting ... 63 SMS text messages ... 77 SMS text message basics ... 77 Sent messages ... 52 Cell broadcasting ...
  • Page 6 Search for organizer data and messages that contain specific information ... 113 Search shortcuts ... 15 Attachments ... 115 Attachment basics ... 115 Document attachments ... 116 Spreadsheet attachments ... 117 Media attachments ... 118 Presentation attachments ... 118 vCard contact attachments ... 119 Attachment shortcuts ...
  • Page 7 Add an application ... 145 View properties for an application ... 145 Delete a third-party application ... 145 Receive a device password prompt before you add an application ... 145 View the size of an application database ... 145 Application troubleshooting ... 146 Media ...
  • Page 8 Date and time troubleshooting ... 203 Notification profiles ... 205 Notification basics ... 205 LED notification ... 207 Custom notification ... 208 Notification profile troubleshooting ... 210 BlackBerry Messenger ... 213 Contacts ... 213 Conversations ... 215 Availability ... 217...
  • Page 9 Display and keyboard ... 219 Backlighting ... 219 Display options ... 219 Keyboard options ... 221 Themes ... 222 Display troubleshooting ... 223 Language ... 225 Change the display language ... 225 Add a display language ... 225 Delete a display language ... 225 About typing input languages ...
  • Page 10 SIM card ... 235 About the SIM card phone book ... 171 Load the SIM card phone book ... 171 Add a contact to your SIM card ... 171 Copy contacts from your SIM card to your address book ... 171 Copy contacts from your address book to your SIM card ...
  • Page 11 About service books ... 255 Accept a service book ... 255 Delete a service book ... 255 Troubleshooting ... 257 BlackBerry basics troubleshooting ... 257 Phone troubleshooting ... 38 Voice dialing troubleshooting ... 43 Camera troubleshooting ... 48 Message troubleshooting ... 63 Typing troubleshooting ...

  • Page 13: Blackberry Basics

    4. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again.

  • Page 14: Create A Link For A Pin

    1. Click a folder with a minus sign (-) beside it. 2. If necessary, click Collapse. BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To exit a screen or move back a page in the browser, press the Escape key.

  • Page 15: Shortcuts

    Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To exit a screen or move back a page in the browser, press the Escape key. • To move to a list item or menu item, type the first letter of the item.

  • Page 16: Message Shortcuts

    • To change the flash mode for a picture, press the Space key. • To change the size of the viewfinder for a picture, press the Symbol key. Message shortcuts In a message • To reply to a message, press R. •...

  • Page 17: Search Shortcuts

    • To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and roll the trackball to the left until ü appears. Release the letter key when the accented or special character appears. •...

  • Page 18: Browser Shortcuts

    In a presentation • To switch presentation views, press M. • To move to the next slide, press N. • To move to the previous slide, press P. • To move to the last cursor position after closing and reopening a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view.

  • Page 19: Map Shortcuts

    • To play the next song in a category, press N. • To play the previous song in a category, press P. • To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly.

  • Page 21: Phone

    In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, your active phone number appears at the top of the screen. Make a call 1.

  • Page 22: Place A Call On Hold

    Handset Speaker. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. • To type a number, press a number key.

  • Page 23: Emergency Calls

    About emergency calls Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.

  • Page 24: Voice Dialing

    1. In the voice dialing application, wait for the sound. 2. Say "Check my phone number." Set the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. In the device options, click Language.
  • Page 25 3. Press the Menu key. 4. Click Save. If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically. Set the matching sensitivity level for voice commands 1.

  • Page 26: Voice Mail

    Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active phone number.

  • Page 27: Conference Calls

    Change the contact assigned to a speed dial key 1. In the phone, press the Menu key. 2. Click View Speed Dial List. 3. Click a contact or phone number. 4. Perform one of the following actions: • To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. •...

  • Page 28: Caller Id

    Disconnect a contact from a conference call 1. During a conference call, press the Menu key. 2. Click Drop Call. 3. Click a contact. Leave a conference call Verify that your wireless service provider supports this feature. If you make a conference call, you can leave the conference call and the call continues without you. 1.

  • Page 29: Call Logs

    You can view call logs in the phone or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen. Your BlackBerry® device stores call logs for 30 days. View call logs in a message list 1.

  • Page 30: Call Waiting

    Change call log notes 1. In the phone, highlight a call log. 2. Press the Menu key. 3. Click View History. 4. Press the Menu key. 5. Click Edit Notes. 6. Change the call notes. 7. Click the trackball. 8. Click Save. Forward a call log 1.

  • Page 31: Call Forwarding

    Turn on call waiting If you have more than one phone number associated with your BlackBerry® device, you can change call waiting options for the active number only. 1. In the phone, press the Menu key. 2. Click Options. 3. Click Call Waiting.

  • Page 32: Add A Call Forwarding Phone Number

    Add a call forwarding phone number 1. In the phone, press the Menu key. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5. Click New Number. 6. Type a phone number. 7. Press the Enter key. 8.

  • Page 33: Call Blocking

    About call blocking You can block all incoming calls or block incoming calls only when your BlackBerry® device roams to another wireless network. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when your device roams to another wireless network.

  • Page 34: Fixed Dialing

    Fixed dialing About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list. You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list. If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list.

  • Page 35: Smart Dialing

    Change a contact in your fixed dialing list 1. In the phone, press the Menu key. 2. Click Options. 3. Click FDN Phone List. 4. Highlight a contact. 5. Press the Menu key. 6. Click Edit. 7. Change the contact information. 8.

  • Page 36: Tty Support

    About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

  • Page 37: Multiple Phone Numbers

    About multiple phone numbers Your SIM card might support more than one phone number, or your BlackBerry® device might be associated with a phone number provided by your wireless service provider and an enterprise voice phone number provided by your organization.

  • Page 38: Turn Off The Prompt That Appears Before You Delete Items

    Sort phone numbers or contacts on the Phone screen 1. In the phone, press the Menu key. 2. Click Options. 3. Click General Options. 4. Perform one of the following actions: • To sort phone numbers or contacts by frequency of use, set the Phone List View field to Most Used. •...

  • Page 39: Phone Shortcuts

    6. Click Save. About telecoil mode In telecoil mode, the magnetic signal of the BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on telecoil mode Verify that your BlackBerry®...

  • Page 40: Phone Troubleshooting

    Advanced Options. Click SIM Card. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball. Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make and receive calls.

  • Page 41: I Cannot Check My Voice Mail

    I cannot check my voice mail If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number.

  • Page 43: Voice Dialing

    If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device. You cannot make calls to emergency numbers using voice commands.

  • Page 44: Check The Battery Power Level Using A Voice Command

    3. Press the Menu key. 4. Click Save. If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically. Set the matching sensitivity level for voice commands 1.

  • Page 45: Set Playback Options For Voice Dialing

    • Use standard pronunciation rules when you say a voice command. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies incorrect matches, set the matching sensitivity level to reject more.
  • Page 46 • Adapt digit dialing to improve voice recognition of numbers.

  • Page 47: Camera

    • To zoom out, roll the trackball down. Take a picture By default, when you take a picture, the camera saves the picture to the BlackBerry® device memory. 1. In the camera, click the trackball. 2. Perform one of the following actions: •...

  • Page 48: Camera Options

    Camera options Change the default flash mode 1. In the camera, press the Menu key. 2. Click Options. 3. Change the Default Flash Setting field. 4. Press the Menu key. 5. Click Save. Change the size of the viewfinder You can hide the status information that appears at the bottom of the screen and view subjects using the full screen. 1.

  • Page 49: Camera Shortcuts

    1. In the camera, press the Menu key. 2. Click Options. 3. Set the Picture Quality field. 4. Press the Menu key. 5. Click Save. Set white balance Lighting conditions can affect the colors in pictures. Set the white balance to compensate for different lighting conditions. 1.

  • Page 50: Camera Troubleshooting

    Camera troubleshooting I cannot save pictures Your BlackBerry® device memory or media card might not have enough available memory to save pictures. Try performing the following actions: • If you are trying to save a picture to your device memory, delete old data or messages from your device.

  • Page 51: Email Messages

    5. Click the trackball. 6. Click Send. Note: If your BlackBerry® device is associated with more than one email address, in the Send Using field, you can set the email address that you want to use to send the email message.
  • Page 52 Save a draft of a message 1. When composing a message, click the trackball. 2. Click Save Draft. Blind carbon copy a contact 1. When composing a message, press the Menu key. 2. Click Add Bcc. Attach a contact to a message 1.
  • Page 53 Forward a message 1. In a message, press the Menu key. 2. Perform one of the following actions: • Click Forward. • Click Forward As. Click a message type. Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1.

  • Page 54: Email Message Folders

    You can add, change, or delete the email message folder in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that you make to the email message folder on your computer over the wireless network.
  • Page 55 • To resend the message without changing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message.

  • Page 56: Email Message Filters

    Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.
  • Page 57 Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.
  • Page 58 Forward email messages to your device when no filters apply Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.

  • Page 59: Email Message Forwarding

    Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator.

  • Page 60: Message Options

    4. Click Save. Request delivery or read confirmation for email messages Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry Internet Service. 1. In a message list, press the Menu key. 2. Click Options.

  • Page 61: Add A Signature

    Add a signature Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.

  • Page 62: Message List Options

    2. Click General Settings. 3. Perform any of the following actions: • To set a background color for email messages that are sent to your device through a BlackBerry Enterprise Server, set the Enterprise Messages field. • To set a background color for messages that are not sent to your device through a BlackBerry Enterprise Server, set the Other Messages field.
  • Page 63 5. Press the Menu key. 6. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list.

  • Page 64: Message Shortcuts

    Hide the new or unopened message indicator 1. In a message list, press the Menu key. 2. Click Options. 3. Click General Options. 4. Set the Display Message Count field to None. 5. Press the Menu key. 6. Click Save. To view the number of unopened messages again, set the Display Message Count field to Unread.

  • Page 65: Message Troubleshooting

    Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
  • Page 66 I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
  • Page 67 • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry®...

  • Page 69: Pin Messages

    About PIN messages A PIN uniquely identifies each BlackBerry® device on the network. If you know the PIN of another BlackBerry device user, you can send a PIN message to that person. PIN messages are not routed through your email account.
  • Page 70 • To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. • To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. •...

  • Page 71: Reply To A Message

    Save a message 1. In a message, press the Menu key. 2. Click Save. Reply to a message 1. In a message, click the trackball. 2. Click Reply or Reply to All. Forward a message 1. In a message, press the Menu key. 2.

  • Page 72: Sent Messages

    • To resend the message without changing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message.

  • Page 73: Message List Options

    5. Press the Menu key. 6. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list.
  • Page 74 Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator.

  • Page 75: Message Shortcuts

    Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.

  • Page 76: I Am Not Receiving Messages

    I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
  • Page 77 I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.

  • Page 79: Sms Text Messages

    Find your SMS phone number In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for SMS text messaging, this number is also your SMS phone number.

  • Page 80: Check Spelling

    Add a contact to an SMS text message You can send an SMS text message to up to ten recipients. 1. When composing an SMS text message, press the Menu key. 2. Click Add Recipient. 3. Click a contact. Check spelling You can check the spelling in messages, memos, tasks, or calendar entries that you create.

  • Page 81: Sent Messages

    Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.

  • Page 82: Cell Broadcasting

    About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information.

  • Page 83: Message Options

    5. Click a language. 6. Click Enable. 7. Press the Menu key. 8. Click Save. To turn off cell broadcasting, set the Cell Broadcasting Service field to Off. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location. Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location.
  • Page 84 4. Click Save. Store SMS text messages on your SIM card If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list.

  • Page 85: Message List Options

    4. Click Save. Set a wireless network type for sending SMS text messages Depending on your wireless service provider, this option might not appear. 1. In the device options, click SMS. 2. Set the Network to Send Over field. 3. Press the Menu key. 4.
  • Page 86 About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device.

  • Page 87: Message Shortcuts

    Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator.

  • Page 88: Message Troubleshooting

    Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
  • Page 89 I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.

  • Page 91: Mms Messages

    Find your MMS phone number In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for MMS messaging, this number is also your MMS phone number.

  • Page 92: Create A Slide Show In An Mms Message

    4. Type a message. 5. Press the key. 6. Click Send. Check spelling You can check the spelling in messages, memos, tasks, or calendar entries that you create. 1. In a message, memo, task, or appointment, press the Menu key. 2.
  • Page 93 5. Click Send as MMS. Set the importance level for a message 1. When composing a message, press the Menu key. 2. Click Options. 3. Set the Importance field. 4. Press the Menu key. 5. Click Save. Resend a message 1.

  • Page 94: Mms Message Attachments

    Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.

  • Page 95: Message Options

    1. When composing an MMS message, press the Menu key. 2. Perform one of the following actions: • To attach a contact, click Attach Contact. Click a contact. • To attach an appointment, click Attach Appointment. Highlight an appointment. Press the Menu key. Click Continue. Save a picture from an MMS message 1.

  • Page 96: Message List Options

    2. In the Notifications section, perform one of the following actions: • To send delivery or read notification when a sender requests it, set the Allow Delivery Confirmation and Allow Read Confirmation fields to Yes. • To request delivery or read notification when you send MMS messages, set the Confirm Delivery and Confirm Read fields to Yes.
  • Page 97 About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device.
  • Page 98 Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator.

  • Page 99: Message Shortcuts

    Note: Blocked messages might contribute to your wireless service plan data usage. You can prevent messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters. Reset a blocked message counter 1.

  • Page 100: Message Troubleshooting

    Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
  • Page 101 • If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message. Some messages no longer appear on my device If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved messages.

  • Page 103: Typing

    Typing Typing basics Type a symbol 1. Press the Symbol key. 2. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and roll the trackball to the left until ü...

  • Page 104: Set The Cursor Speed

    2. Click Clear Field. Highlight a line of text 1. Place the cursor where you want to highlight the line of text. 2. Press the Menu key. 3. Click Select. 4. Roll the trackball up or down. Highlight text character by character 1.

  • Page 105: Typing Input Methods

    Typing input methods About typing in Arabic or Russian If your BlackBerry® Device Software supports multiple languages and your keyboard displays Arabic or Russian letters, you can type in Arabic or Russian using the SureType® input method or the multi-tap input method.
  • Page 106 1. Press the letter key for each letter in a word until you have typed the entire word. 2. If your BlackBerry® device does not recognize the word that you have typed, perform one of the following actions: • To highlight an item in the list that appears when you type, roll the trackball.

  • Page 107: Spelling Checker

    3. Press the Menu key. 4. Click Save. Spelling checker Check spelling You can check the spelling in messages, memos, tasks, or calendar entries that you create. 1. In a message, memo, task, or appointment, press the Menu key. 2. Click Check Spelling. 3.

  • Page 108: Word List

    About the custom word list If the typing input language for your BlackBerry® device is Arabic or Russian, and you type a word or letter combination that your device does not recognize, your device adds the word or letter combination to the custom word list. You can also add words or letter combinations manually to the custom word list.
  • Page 109 4. Press the Menu key. 5. Click Save. Stop displaying contacts in the list that appears when typing By default, your BlackBerry® device recognizes contacts when you type them. 1. In the device options, click Language. 2. Click Input Options.

  • Page 110: Autotext

    AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.

  • Page 111: Typing Shortcuts

    3. Press the Menu key. 4. Click Delete. Undo an AutoText change Press the Backspace/Delete key twice. Turn off AutoText for SMS text messages 1. In the device options, click SMS. 2. Set the Disable AutoText field to Yes. 3. Press the Menu key. 4.

  • Page 112: Typing Troubleshooting

    Typing troubleshooting I cannot check spelling You can only check spelling in English, French, German, Italian, and Spanish. You can only check the spelling of text that you type.

  • Page 113: Search

    In a message list, you can search for messages using specific criteria that you can save for future use. You can also search for messages by contact or subject. You can use the search application to search for messages, contacts, calendar entries, and tasks on your BlackBerry® device. You can also manage contacts, calendar entries, and tasks from the search results list.

  • Page 114: View A List Of Saved Searches

    If your BlackBerry® device is associated with more than one email account, set the type of email account from which the search should find messages. Folder: Set the folders in which the search should find messages. Show: Set the types of messages that the search should find.

  • Page 115: Search For Text In A Message, Attachment, Or Web Page

    Note: If you type more than one word in the Text or Name fields, only items that contain all the words appear. The BlackBerry® device does not search file attachments if you search messages. To stop a search, press the Escape key.

  • Page 117: Attachments

    About attachments You can view several file attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav files.

  • Page 118: Document Attachments

    Open a password-protected .pdf file attachment Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or system administrator.

  • Page 119: Spreadsheet Attachments

    Spreadsheet attachments Move to a specific cell 1. In a spreadsheet, click the trackball. 2. Click Go to Cell. 3. Type the cell co-ordinates. 4. Click the trackball. View the content of a cell In a spreadsheet cell, click the trackball. View a list of worksheets 1.

  • Page 120: Media Attachments

    • To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes. 4. Press the Menu key. 5. Click Save. Media attachments View a list of pages in a multi-page .tif file attachment View a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file. 1.

  • Page 121: Vcard Contact Attachments

    (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it their BlackBerry® device address book. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.

  • Page 122: Attachment Shortcuts

    Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

  • Page 123: Synchronization

    • If your BlackBerry® device is associated with the BlackBerry® Internet Service, verify that your wireless service provider supports this feature. • If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, verify that the BlackBerry Enterprise Server supports this feature. For more information, contact your system administrator.

  • Page 124: Prerequisites: Wireless Data Synchronization

    To stop synchronizing organizer data over the wireless network, set the Wireless Synchronization field to No. About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the email application on your computer.

  • Page 125: Manage Data Synchronization Conflicts

    About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Manager.

  • Page 126: Synchronization Troubleshooting

    You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application...
  • Page 127 Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.

  • Page 129: Browser

    BlackBerry Enterprise Server Version 4.1 or later, you can also use the BlackBerry Browser configuration to view .doc, .pdf, .txt, .wpd, and .xls files in the browser. If you use the BlackBerry Browser configuration, you might not be able to change some browser options.

  • Page 130: Refresh A Web Page

    View a thumbnail version of a web page 1. On a web page, press the Menu key. 2. Click Page Overview. Move to a section of a long web page quickly 1. In a thumbnail version of the web page, position your cursor on the location of the web page you want to view. 2.

  • Page 131: Links, Pictures, And Web Page Addresses

    2. Click History. Stop loading a web page 1. When a web page is loading, press the Menu key. 2. Click Stop. Return to the home page 1. On a web page, press the Menu key. 2. Click Home. Hide the browser 1.

  • Page 132: Zoom In To Or Out From A Picture

    2. Click Copy Address. To paste the address, press the Menu key. Click Paste. Forward a link or picture from a web page 1. On a web page, highlight a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address. 4.

  • Page 133: Web Page Requests

    3. Click Browser Configuration. 4. Perform one of the following actions: • To load pictures on WML web pages only, set the Show Images field to On WML Pages Only. • To stop pictures from loading on all web pages, set the Show Images field to No. •...

  • Page 134: Bookmarks

    Save a web page to a message list 1. On a web page, press the Menu key. 2. Click Save Page. 3. Type a title. 4. Click OK. Bookmarks About bookmarks You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want to make the web page available offline and whether you want the browser to check the web page for updates periodically.

  • Page 135: Delete A Bookmark

    Forward a bookmark 1. In the bookmark list, highlight a bookmark. 2. Press the Menu key. 3. Click Send Bookmark. 4. Click a message type. To return to the browser after you send the message, press the Escape key. Delete a bookmark 1.

  • Page 136: Web Feeds

    Collapse a folder 1. Click a folder with a minus sign (-) beside it. 2. If necessary, click Collapse. Rename a bookmark folder You can only rename folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3.
  • Page 137 Listen to web feed content If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your BlackBerry device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB.

  • Page 138: Browser Options

    3. Click Cache Operations. 4. Click Clear History. Turn on JavaScript support Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. 1. In the browser, press the Menu key. 2. Click Options.
  • Page 139 6. Click Save Options. Set the number of times animated graphics repeat Verify that your BlackBerry® device is associated with an email account that uses BlackBerry Enterprise Server version 4.0 or later. 1. In the browser, press the Menu key.

  • Page 140: Set The Default Browser Configuration

    5. Press the Menu key. 6. Click Save Options. Receive a prompt before closing the browser By default, your BlackBerry® device closes the browser without prompting you when you hold the Escape key. 1. In the browser, press the Menu key. 2. Click Options.

  • Page 141: Browser Security

    About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES.
  • Page 142 Allow FIPS Algorithms Only: Set whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms. Prompt for Server Trust: Set whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have a authentication certificate for.

  • Page 143: Browser Push

    About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in a message list or, an icon on the Home screen or in the application list might change to indicate that new information is available.

  • Page 144: Browser Shortcuts

    Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC: Set whether your device accepts SMS-based browser push messages. SMSC Hosts: Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host.

  • Page 145: Browser Troubleshooting

    No browser is available on my device Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes this service. I cannot set up automatic synchronization for bookmarks...

  • Page 147: Applications

    4. Press the Menu key. 5. Click Delete. Receive a device password prompt before you add an application Verify that you have set a BlackBerry® device password. 1. In the device options, click Security Options. 2. Click General Settings. 3. Change the Prompt on application install field to Yes.

  • Page 148: Application Troubleshooting

    Application troubleshooting I cannot add applications Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your device has enough memory to add the application.

  • Page 149: Media

    About transferring media files You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.

  • Page 150: Receive A Media File Using Bluetooth Technology

    7. Click Send. Receive a media file using Bluetooth technology Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. 1. In the media application, click a media type. 2. Press the Menu key.

  • Page 151: Songs, Ring Tones, And Videos

    Songs, ring tones, and videos Play a song, ring tone, or video 1. In the media application, click a media type. 2. Click a category. 3. Click a song, ring tone, or video. Shuffle songs 1. In the media application, click Music. 2.
  • Page 152 To stop repeating a song or video, press the Menu key. Click Repeat. Search for a song, ring tone, or video 1. In the media application, click a media type. 2. Click a category. 3. Type part or all of a name for a song, ring tone, or video. Switch applications during a song 1.

  • Page 153: Download A Ring Tone

    5. Click Save. Use a headset You can purchase an optional headset to use with your BlackBerry® device. • To answer a call, press the headset button. • To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.

  • Page 154: Pictures

    6. Click Save. Save a picture Save picture files, such as .jpeg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. 1. Open a picture attachment or highlight a picture on a web page. 2. Press the Menu key.
  • Page 155 2. Click My Pictures. 3. Highlight a picture or picture folder. 4. Press the Menu key. 5. Click Rename. 6. Type a name for the picture or picture folder. 7. Click Save. Delete a picture or picture folder You can only delete pictures or picture folders that you added. 1.

  • Page 156: View Pictures As A Slide Show

    3. Highlight a picture. 4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the View pictures as a slide show 1. In the media application, click Pictures. 2. Click My Pictures. 3.

  • Page 157: Media Card Options

    You can set media card encryption to include or exclude media files. Encrypt the files on a media card To encrypt files on the media card that is inserted in your BlackBerry® device using your device password, verify that you have set a device password.

  • Page 158: Format A Media Card

    1. In the device options, click Media Card. 2. Perform one of the following actions: • To turn on mass storage mode automatically when you connect your BlackBerry® device to your computer, set the Auto Enable Mass Storage Mode When Connected field to Yes.

  • Page 159: Media Shortcuts

    I cannot open media files Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode.
  • Page 160 My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry® device password and you reset your device, unlock your device.

  • Page 161: Maps

    Maps Map basics Get directions 1. On a map, press the Menu key. 2. Click Get Directions. 3. Perform one of the following actions to specify a starting location: • To specify your current location, click Where I Am. • To specify a new location, click Enter An Address. •...

  • Page 162: Navigation

    Track your movement Verify that you have set a GPS receiver to use when you track your movement. 1. On a map, click the trackball. 2. Click Start GPS Navigation. To stop tracking your movement, click the trackball. Click Stop GPS Navigation. Navigation Zoom in to a direction on a route 1.

  • Page 163: Hide The Tracking Information At The Bottom Of A Map

    Add a bookmark for a location 1. On a map, press the Menu key. 2. Click Add To Favorites. Clear the map cache 1. On a map, press the Menu key. 2. Click Options. 3. Press the Menu key. 4. Click Clear Cache. View status information at the top of a map You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth®...

  • Page 164: Map Shortcuts

    Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.

  • Page 165: Gps Technology

    About GPS technology You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location- based services. Location-based applications can use your GPS location to provide you with other location-based information. For example, a location-based application could use your GPS location to provide you with driving directions.
  • Page 166 • If you are using GPS technology for the first time, wait a short period of time for your BlackBerry® device to get your GPS location.

  • Page 167: Contacts

    3. Type a name for the customer address book field. 4. Press the Enter key. You can synchronize custom address book fields on your BlackBerry® device with the email application on your computer. See the BlackBerry Desktop Software Online Help for more information about synchronizing custom address book fields.

  • Page 168: Delete A Contact

    Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.

  • Page 169: Mailing Lists

    About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list 1.

  • Page 170: Caller Id

    View a mailing list In the address book, click a mailing list. To view the details for a contact in the mailing list, click a contact. Click View Member. Delete a mailing list 1. In the address book, highlight a mailing list. 2.

  • Page 171: Categories

    Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.

  • Page 172: Address Lookup

    Address lookup Search for contacts in your organization's address book Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. 1. In the address book, press the Menu key.

  • Page 173: Sim Card Phone Book

    Use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.
  • Page 174 Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that is already listed in your address book, your BlackBerry® device does not copy the SIM card contact.

  • Page 175: Contact List Options

    Contact list options Sort contacts or tasks 1. In the address book or the task list, press the Menu key. 2. Click Options. 3. Change the Sort By field. 4. Press the Menu key. 5. Click Save. Set display options for contacts You can set how your contacts appear in all applications, including the phone, message list, address book, and calendar.

  • Page 176: Contact Troubleshooting

    You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application...

  • Page 177: Calendar

    About the calendar In the BlackBerry® device calendar, you can view your appointments and meetings in one of four views. Day, Week, and Month views show all your appointments for the selected time period. Agenda view shows all your scheduled appointments in a list. Agenda view also shows how much free time you have between appointments.

  • Page 178: Schedule A Meeting

    Schedule a meeting Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or system administrator.

  • Page 179: Meetings

    Schedule a meeting Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or system administrator.

  • Page 180: Respond To A Meeting Invitation

    10. Click Save. Note: If your device is associated with more than one email address, in the Send Meeting Request Using field, you can change the email address that you want to use to send the meeting invitation. Respond to a meeting invitation 1.

  • Page 181: Calendar Options

    5. Click Save. Change the email address that you use to send messages or meeting invitations Verify that your BlackBerry® device is associated with more than one email address. 1. In the device options, click Advanced Options. 2. Click Default Services.
  • Page 182 5. Click Save. Your BlackBerry® device deletes calendar entries that are older than the number of days you set. To restore calendar entries, set the Keep Appointments field to a longer period of time. Calendar entries that you received on your...

  • Page 183: Calendar Shortcuts

    Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper. 1.
  • Page 184 Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.

  • Page 185: Tasks

    Tasks Task basics Create a task 1. In the task list, press the Menu key. 2. Click New. 3. Type the task information. 4. Set a due date for the task. 5. If the task recurs, set the Recurrence field. 6.

  • Page 186: Change The Status Of A Task

    Change the status of a task 1. In the task list, highlight a task. 2. Press the Menu key. 3. Perform one of the following actions: • To mark the task as complete, click Mark Completed. • To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save. Hide completed tasks 1.

  • Page 187: Categories

    Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.

  • Page 188: Task List Options

    3. Highlight a category. 4. Press the Menu key. 5. Clear the check box beside the category. 6. Press the Menu key. 7. Click Save. Delete a category 1. In the address book, task list, or memo list, press the Menu key. 2.
  • Page 189 5. Click Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper. 1.

  • Page 191: Memos

    Memos Memo basics Create a memo 1. In the memo list, press the Menu key. 2. Click New. 3. Type the memo information. 4. Press the Menu key. 5. Click Save. Change a memo 1. In the memo list, highlight a memo. 2.

  • Page 192: Categories

    Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.

  • Page 193: Memo List Options

    Sort contacts, tasks, or memos by category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter. 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1.
  • Page 194 View the number of contacts, calendar entries, tasks, or memos stored on your device 1. In the address book, calendar, task list, or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your device.

  • Page 195: Alarm

    Alarm About the alarm In the BlackBerry® device alarm, you can set the alarm to sound at the same time everyday or only on weekdays. You can also set a snooze time for the alarm and adjust the alarm volume.

  • Page 197: Calculator

    Calculator Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. Convert a measurement 1. In the calculator, type a number. 2. Click the trackball. 3. Perform one of the following actions: •...

  • Page 199: Bluetooth Technology

    After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters).

  • Page 200: Bluetooth Technology Options

    3. Click Delete Device. Share contacts with a paired Bluetooth enabled car kit Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled car kit. 1. In the device options, click Bluetooth.

  • Page 201: Restrict Outgoing Calls

    1. In the device options, click Bluetooth. 2. Press the Menu key. 3. Click Options. 4. In the Device Name field, type a name for your BlackBerry® device. 5. Press the Menu key. 6. Click Save. Turn off Bluetooth connection notification 1.

  • Page 202: Bluetooth Technology Troubleshooting

    I cannot pair with a Bluetooth enabled device Try performing the following actions: • Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. See the documentation that came with the Bluetooth enabled device for more information. • Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device options, click Bluetooth.
  • Page 203 • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. See the documentation that came with the Bluetooth enabled device for more information about supported profiles.

  • Page 205: Date And Time

    2. Set the Time Zone field. 3. Perform one of the following actions: • To get the date and time from the wireless network that your BlackBerry® device is connected to, set the Date/Time Source field to Network. • To get the date and time from the BlackBerry network, set the Date/Time Source field to BlackBerry.

  • Page 207: Notification Profiles

    Notification basics About notification profiles Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off.
  • Page 208 5. Change the notification profile. 6. Press the Menu key. 7. Click Save. Delete a notification profile You can only delete notification profiles that you created. 1. In the profile list, click Advanced. 2. Highlight a notification profile. 3. Press the Menu key. 4.

  • Page 209: Led Notification

    3. Press the Menu key. 4. Click Download Tunes. LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your BlackBerry device is connected to a Bluetooth® enabled device.

  • Page 210: Custom Notification

    Your BlackBerry® device applies notification profile exceptions in the order in which they appear in the notification profile exception list. If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want your device to apply first in the list.
  • Page 211 6. Click Add Name. 7. Click a contact. 8. To add another contact, repeat steps 5 through 7. 9. Set the Use Profile field to the notification profile on which the exception should be based. 10. To set a ring tone, select the Custom Phone Tune check box. Set a ring tone. 11.

  • Page 212: Notification Profile Troubleshooting

    My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.
  • Page 213 I cannot set some fields when creating a Calls From notification profile exception If you assign a custom ring tone to a contact in the address book, a Calls From profile exception appears in the profile list. Because these exceptions are for calls only, you can only set the Custom Phone Tune field.

  • Page 215: Blackberry Messenger

    BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your contact list. 1. In BlackBerry Messenger, on the contact list screen, press the Menu key. 2. Click Add a Contact.

  • Page 216: Rename A Contact

    5. Click Save. Note: If you use a BlackBerry Enterprise Server for IBM® Lotus® Domino®, BlackBerry Enterprise Server for Novell® GroupWise®, or the BlackBerry Internet Service, when you send an invitation and the recipient accepts, you might not be notified.

  • Page 217: Conversations

    1. In BlackBerry® Messenger, highlight a group. 2. Press the Menu key. 3. Click Delete Group. Note: There must be at least one group in your BlackBerry Messenger contact list; you cannot delete the last remaining group in your contact list. Conversations Start a conversation 1.

  • Page 218: Open A Conversation

    1. During a BlackBerry Messenger conversation, click the trackball. 2. Click Ping Contact. Turn off ping vibration 1. In BlackBerry® Messenger, on the contact list screen, press the Menu key. 2. Click Options. 3. Set the Vibrate When Receiving a Ping field to No.

  • Page 219: Availability

    3. In the drop-down list, click a contact. 4. Click OK. Copy a conversation history When you copy a conversation history, you can paste it into other BlackBerry® device applications. 1. In BlackBerry Messenger, during a conversation, press the Menu key. 2. Click Copy History.

  • Page 220: Receive Notification When A Contact Becomes Available

    4. Type a message that contacts can see when they view your contact information. 5. Click OK. When you change your availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified. Receive notification when a contact becomes available 1.

  • Page 221: Display And Keyboard

    About backlighting The screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your device in various lighting conditions. The backlighting is designed to adjust automatically depending on lighting conditions in your environment.
  • Page 222 4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the Download a Home screen background Verify that your wireless service provider supports this feature. 1. In the media application, click Pictures. 2.

  • Page 223: Keyboard Options

    • To move the application icon, roll the trackball to the new location. Click the trackball. • To move the application icon into an application folder, click an application folder. • To move the application icon out of an application folder, click the Up folder. Hide an application icon Depending on your theme, you might not be able to hide some application icons.

  • Page 224: Themes

    4. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again.

  • Page 225: Display Troubleshooting

    Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key.

  • Page 227: Language

    4. Click Save. Add a display language You can add a display language using the application loader tool of the BlackBerry® Desktop Manager. For more information about adding applications, including display languages, see the BlackBerry® Desktop Software Online Help. Delete a display language In the setup wizard, complete the instructions on the Language Removal screen.

  • Page 228: Set The Voice Dialing Language

    Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters. For more information, contact your system administrator or your wireless service provider.

  • Page 229: Wireless Network Coverage

    Wireless network coverage Find information about wireless coverage indicators Your BlackBerry® device uses various indicators to indicate the current wireless coverage level. See the printed documentation that came with your device for more information about wireless coverage indicators. Turn off a wireless connection You should turn off wireless connections in certain places, such as on an airplane or in a hospital.

  • Page 230: Turn On Wireless Coverage Notification

    Your wireless service provider might have agreements with other wireless networks that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks.

  • Page 231: Change The Order Of Preferred Wireless Networks

    Depending on your wireless service plan, you might be able to turn off data service (email, PIN, MMS, and browser service) on your BlackBerry® device so that only phone and SMS text messaging services are available. Contact your wireless service provider for more information.

  • Page 232: About Roaming

    About roaming In most cases, your BlackBerry® device automatically connects to an appropriate wireless network when you travel outside your wireless service provider's wireless network coverage area. Your wireless service provider must set up your SIM card for roaming services before you can use a different wireless network.
  • Page 233 • Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again.

  • Page 235: Power And Battery

    • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, hold the Power key. • If you have set your device to turn on and turn off automatically at specific times, on the Home screen, click Turn Power Off. If you want the device to stay turned off until you press the Power key, click Full Power Off.
  • Page 236 • Delete the original message when you send a reply. • Lower the brightness of the backlighting. • Turn off the flash in the camera. • Send a message to multiple contacts using Add To, Add Cc, or Add Bcc. •...

  • Page 237: Sim Card

    Use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.

  • Page 238: Copy Contacts From Your Address Book To Your Sim Card

    5. Click Delete. Store SMS text messages on your SIM card If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list.

  • Page 239: About Sim Card Security

    Use SIM card security to add another level of security to your device. This level of security is designed to prevent unauthorized use of your BlackBerry® device or SIM card by locking the SIM card with a PIN code. If you lock your SIM card, other people cannot remove your SIM card and insert their own and they cannot remove your SIM card and insert it into another device.
  • Page 240 5. Click Edit SIM Phone Number. 6. Type a display name for the phone number. 7. Click the trackball. 8. Press the Menu key. 9. Click Save.

  • Page 241: Security

    To unlock your device, on the Lock screen, click the trackball. Click Unlock. Type your device password. Press the Enter key. Lock the keyboard If you do not set a BlackBerry® device password, you can lock your keyboard to avoid making calls and pressing keys accidentally. On the Home screen or in the application list, click Keyboard Lock.

  • Page 242: Encryption

    Set content protection strength Verify that content protection is turned on. You can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked. 1. In the device options, click Security Options.

  • Page 243: Password Keeper

    If your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device.
  • Page 244 5. Click Save. Generate a random password 1. In the password keeper, press the Menu key. 2. Click New. 3. Click the trackball. 4. Click Random Password. 5. Type the password information. 6. Click the trackball. 7. Click Save. Set criteria for randomly generated passwords 1.

  • Page 245: Prevent Password Copying

    To show passwords in the password keeper again, set the Show Password field to Yes. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper.

  • Page 246: Advanced Security

    About the key store You can use the key store if you install the S/MIME Support Package for BlackBerry® devices or the PGP® Support Package for BlackBerry® devices. For more information, see the user guide supplement for the S/MIME Support Package for BlackBerry devices or thePGP Support Package for BlackBerry devices.

  • Page 247: Smart Cards

    About smart password entry If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field.

  • Page 248: Security Troubleshooting

    My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.

  • Page 249: Third-Party Application Control

    About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection.

  • Page 250: Connection Permissions For Third-Party Applications

    Internet connection or a WAP gateway). Interaction permissions for third-party applications Interprocess Communication: Set whether third-party applications can communicate with other applications on your BlackBerry® device, such as the device runtime store, the persistent store, or global events. Device Settings:...

  • Page 251: Data Permissions For Third-Party Applications

    Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using the media manager tool of the BlackBerry Desktop Manager or Bluetooth®...

  • Page 253: Brickbreaker

    BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds.

  • Page 254: Brickbreaker Scoring

    BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker •...

  • Page 255: Submit A Score To The Brickbreaker High Score Web Site

    Submit a score to the BrickBreaker high score web site 1. In BrickBreaker, press the Menu key. 2. Click Send High Score. Check the high scores on the BrickBreaker web site 1. In BrickBreaker, press the Menu key. 2. Click High Scores.

  • Page 257: Service Books

    Your system administrator or wireless service provider can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry Desktop Manager.

  • Page 259: Troubleshooting

    Advanced Options. Click SIM Card. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball. Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to...

  • Page 260: Voice Dialing Troubleshooting

    I cannot check my voice mail If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number.

  • Page 261: Camera Troubleshooting

    • Use standard pronunciation rules when you say a voice command. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies incorrect matches, set the matching sensitivity level to reject more.
  • Page 262 I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email...
  • Page 263 Some messages no longer appear on my device If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved messages. If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device.

  • Page 264: Typing Troubleshooting

    I am not receiving SMS text messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

  • Page 265: Synchronization Troubleshooting

    You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application...

  • Page 266: Browser Troubleshooting

    I cannot open media files on my media card Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode.

  • Page 267: Maps Troubleshooting

    • If you have paired your device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned • If you are using GPS technology for the first time, wait a short period of time for your BlackBerry® device to get your GPS location.

  • Page 268: Calendar Troubleshooting

    I cannot pair with a Bluetooth enabled device Try performing the following actions: • Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. See the documentation that came with the Bluetooth enabled device for more information. • Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device options, click Bluetooth.

  • Page 269: Date And Time Troubleshooting

    My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.

  • Page 270: Display Troubleshooting

    Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key.

  • Page 271: Diagnostic Reports

    My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.

  • Page 272: Set A Default Recipient For Diagnostic Reports

    Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.

  • Page 273: Abbreviation List

    Abbreviation list Abbreviated dialing number Access point name Blind carbon copy CAP lock Capital letter lock Carbon copy Fixed dialing number FIPS Federal Information Processing Standards Global Positioning System HTTP Hypertext Transfer Protocol Internet Protocol Mobile country code MDS: Mobile Data System Multimedia Messaging Service Mobile network code MPEG...
  • Page 274 Moving Picture Experts Group NUM lock Number lock Personal information management Personal identification number Service dialing number Subscriber Identity Module S/MIME Secure Multipurpose Internet Mail Extensions Short Message Service SMSC Short Message Service Center Secure Sockets Layer Transmission Control Protocol Transport Layer Security Triple DES Triple Data Encryption Standard...
  • Page 275 WTLS Wireless Transport Layer Security...

  • Page 277: Legal Notice

    Legal notice ©2007 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, BlackBerry, "Always On, Always Connected" and the "envelope in motion"...
  • Page 278 BlackBerry® 8310 smartphone model number: RBN41GW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada...

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