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When playing the video in full screen mode, the
motion is not smooth.
■
Reduce the resolution of the display to 640x480 or
800x600.
■
Use the adapter in extended mode.
■
Terminate any other CPU intensive applications
running on the computer.
■
As some media players require DirectX hardware
support to correctly operate, try a different media
player which requires less DirectX support.
■
Drag the media player to the add-on screen and
close the player. Restart the player and it should
open on the add-on monitor. Now try playing the
media file again.
■
Try reducing the hardware acceleration level of the
primary display (NOT the add-on monitor) to levels
1,2 or 3 and restarting the media player. The
hardware acceleration can be found by right-clicking
on your desktop and click Properties > Settings >
Advanced > Troubleshoot. Some players use this
setting even when playing on a different display.
■
The video playback may be unusual when the add-
on monitor is mirroring the primary display and
there is another extended screen connected to the
computer. The extended screen must be disabled
before the content will be correctly cloned to the
add-on monitor.
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In extended mode, the add-on monitor appears to
have a black border around the desktop.
■
This happens when the resolution used by the add-
on monitor is larger than the resolution used by the
primary monitor. To solve this problem, configure the
add-on monitor to use the same resolution as the
primary monitor.
No screen when playing back the protected
contents. (varies by model)
■
Some protected videos may not be played back when
connecting to a DVI or HDMI monitor.
Full screen menus may corrupt or lose the level of
detail.
■
It may appear when the resource of computer does
not enough to render the screen in full quality. It may
also occur when the Optimize for video is enabled
through the DisplayLink GUI.
■
Disable the Optimize for video, or turn off
unnecessary programs.
■
Set the power plan to High performance when
using laptop.
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