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Bizfon 7000 System Administration Manual

Bizfon 7000 servers: user guide
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Bizfon 7000
System Administration Guide
(For Release 5.2)

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Summary of Contents for Bizfon 7000

  • Page 1 Bizfon 7000 System Administration Guide (For Release 5.2)

  • Page 2: Table Of Contents

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...
  • Page 3 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005 Party NAT Firewall ...45...
  • Page 4 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 5: Introduction

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 6: Connecting To Web Administration

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 7: Configuring A New Bizfon 7000

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 8: Upgrading Server Software

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 9: Alternative 2: Use The Ftp Window

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 10: Step 2: Activate The Update

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 11: Network Configuration

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 12: Network Mode: Standard Router

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 13: Network Mode: Lan Host

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 14: Network Mode: Nat/Firewall

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...
  • Page 15 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 16: Network Mode: Nat/Firewall With Dmz

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 17: Network Mode: Nat/Firewall With Stealth Dmz

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 18: Example 2: Secure Firewall With Internal Email Server

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 19: Adding Handsets

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 20: Analog Phones

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 21: Testing Phones

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 22: Sip Proxy

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...
  • Page 23 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...
  • Page 24 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 25: Configuring Bizfon Ip2 Phones

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...
  • Page 26 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...
  • Page 27 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 28: Programmable Function Keys (Pfk's)

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 29: Station Mode Selection

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 30: Pfk Function Selections

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...
  • Page 31 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 32: Phone Options

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...
  • Page 33 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 34: Description Of Options

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 35: Configuration Templates

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 36: Default Templates

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 37: Dialing Rules And Service Groups

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...
  • Page 38 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 39: Configuring Home Area Code And Dialing Rules

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 40: Dial 8 + Pin Service Group

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 41: Interaction Between Service Groups And Handset Outside Line Restrictions

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 42: Unified Messaging

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 43: Access Examples

    Commentary: Tom will use his phone to delete old voicemail messages. If any email is sent to his Bizfon 7000 account, it will be forwarded to his external account, leaving a copy on the Bizfon server. If email accumulates on the server, he will need to periodically connect with a POP email client to delete those old email messages.

  • Page 44: Example 3

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 45: Backing Up And Restoring Data

    11 Backing up and Restoring Data It’s a good idea to back up your Bizfon 7000 server data. In the event of a server failure, you can restore your data from the backup. You can set up the Bizfon OfficeSafe Application to create the backup as frequently as you need.

  • Page 46: How To Restore Data

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...
  • Page 47 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...
  • Page 48 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 49: Remote Ip Phone

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005 party NAT firewall.

  • Page 50: Remote Bizfon Ip2 Phone

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 51: Limitations

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 52: Remote Non-Bizfon Ip2 Phone

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 53: Call Routing

    If I don’t answer in 4 rings, then I want the system to call my assistant’s phone (using a distinctive ring so she’ll know it is a call for me). The Bizfon 7000 calls each of these attempts to reach someone a “connection attempt.”...

  • Page 54: Callerid Dependant Call Routes

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 55: View And Change A Call Route

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...
  • Page 56 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...
  • Page 57 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 58: Changing A User's Presence Setting

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 59: Changing Presence Via The Administrative Web Page

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 60: Example Call Route Configurations

    To use the full flexibility of the Bizfon 7000 call routing for any call from an outside line, set the outside line’s call route to go to a system extension. Then configure whatever routing is desired for the system extension.

  • Page 61: Example 2: Ring 1 St Phone, Then Ring 2 Nd Phone, Then Voicemail

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 62: Key System Behavior

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 63: Direct Inward Dialing (Did)

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 64: Configure A Call Routing Plan For The Did Block

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 65: Create The Did Lines

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...
  • Page 66 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 67: Web, Ftp, And Cifs

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 68: Internal Custom User Web Site

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 69: Call Queues

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...
  • Page 70 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 71: Managing Custom Queue Message Content

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 72: Servicing A Queue With An Bizfon Ip2 Phone

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...
  • Page 73 50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 74: Agent Phone Configuration Example

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 75: Logging In And Out Of The Queue

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

  • Page 76: Example 1: Call Routing To Auto Attendant And Then Call Queue

    50 Stiles Road • Salem, NH 03079 • Toll Free 1-800-260-5793 • 603-870-9400 • www.Bizfon.com © 2005 All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their respective owners. Revised: August 5, 2005...

Table of Contents