Installation Guide SM VOIP Replacement Equipment Installation Manual Table of Contents SM VOIP Replacement Equipment Installation Manual….................3 Contents of your box ........................3 Putting the phone together......................4 Connecting the handset cord .......................5 Connecting the power cord......................5 Connecting the network and computer lines................6 Phone set-up ..........................
If you are installing the SM VOIP Replacement Equipment for the first time please follow these instructions. If you currently have another VoIP service, please skip to the VoIP to VoIP Service Installation Manual section.
Installation Guide SM VOIP Replacement Equipment Installation Manual Putting the phone together The base is connected to one of three slots in the back of the phone, each providing a different height position. The base will only fit into the phone one way. Insert the base into the slot on the back of the phone for the desired angle.
Installation Guide SM VOIP Replacement Equipment Installation Manual Connecting the handset cord Press the straight end of the handset cord into the grooved slot on the back of the phone. Connect into “handset” port (highlighted in red). Plug the coiled end of the handset cord into the handset.
Installation Guide SM VOIP Replacement Equipment Installation Manual Connecting the network and computer lines The phone requires that a network cable is plugged into and has access to the public Internet. Plug the network cable into the network port circled in red and the other end into either a router or an Ethernet connection.
Installation Guide SM VOIP Replacement Equipment Installation Manual Phone set-up Your phone should connect to the Internet and automatically receive configuration designed specifically for your individual phone system. Depending on the configuration, it may go through the reboot process several times before it becomes usable. This process should take approximately five minutes.
Connecting your new IP phone to an existing IP phone If you are changing from an existing VoIP service to SM VOIP Replacement Equipment and there is not an available Ethernet cable, you will need to follow the installation instructions below. While this is not the optimal setup, it does allow you to migrate your service without the added expense of additional wiring.
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Installation Guide SM VOIP Replacement Equipment Installation Manual A closer look shows cables connected to both the network port (circled in red) and a cable going to your computer connected to the PC port (circled in green): If you have a cable connected to the PC port, you will need to disconnect it from the back of the phone.
Installation Guide SM VOIP Replacement Equipment Installation Manual Connect the other end of the Ethernet cable provided in the phone installation kit to the network port of the new phone (circled in red). If there was a cable in the PC port of your existing phone, connect it to the PC port of the new phone (circled in green).
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Installation Guide SM VOIP Replacement Equipment Installation Manual The end result should look like this: During this time, you should be working with your Assigned Hawaiian Telcom Service Coordinator. The Service Coordinator will advise when the porting process is complete and you have been notified by Hawaiian Telcom, the new phones are ready to use, you will remove the network cable from the original phone and move it to the network port of the new phone.
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