Logitech P710e Troubleshooting Manual

TROUBLESHOOTING :
No audio from the P710e speakerphone
If you're not hearing any audio from your speakerphone, try these suggestions:
Bluetooth

Check to see that you're playing audio from the correct source device.

If you have multiple Bluetooth devices connected (you can have up to two), try
disconnecting the other and only playing from one device.
Move the audio source closer — it might be out of the range of your speakerphone.

Move other sources of wireless signal away — you could be experiencing interference.


Adjust the volume on both the audio source and your speakerphone.

Restart both your speakerphone and the source device.

Re-pair your device with your speakerphone (see

Make sure you have your speakerphone selected as the default audio output device in
both your operating system and softphone or media application.
USB

Make sure you connect your speakerphone directly to a USB port on the computer and
not to a USB hub or extension.

Try connecting to another USB port.

Make sure you have your speakerphone selected as the default audio output device in
both your operating system and softphone or media application.

Restart both your speakerphone and your computer.
The P710e, like our other conference products, runs on USB connection but also connects to
mobile devices via Bluetooth.
Please follow the steps below to connect the P710e to your device.
BLUETOOTH — MOBILE DEVICES
1. Make sure Bluetooth is activated on your mobile device.
2. Press the power button on the right side of the speakerphone for 3-4 seconds to turn it on.
3. NOTE: You'll hear a tone, the LED indicators will light up blue in a circular pattern, and
the top LED indicator will blink blue.
4. Press and hold the Bluetooth connection button on the right side of the speakerphone for
3 seconds or until you hear the confirmation tone.
5. NOTE: The LEDs will blink blue clockwise indicating that your speakerphone is in
discovery mode.
48251 for help).