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Pivotel RedPort Aurora Advanced User Manual For Installers & Network Administrators

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Aurora
ADVANCED USER GUIDE
FOR INSTALLERS & NETWORK ADMINISTRATORS
v2.0 – 18DEC2020
Copyright © Pivotel IP LLC. All rights reserved

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Summary of Contents for Pivotel RedPort Aurora

  • Page 1 Aurora ADVANCED USER GUIDE FOR INSTALLERS & NETWORK ADMINISTRATORS v2.0 – 18DEC2020 Copyright © Pivotel IP LLC. All rights reserved...

  • Page 2: Table Of Contents

    Voice PBX Settings ......................29 5.6.2. Setup Extensions ......................30 5.6.3. How to Make/Receive Voice Calls ................31 5.6.4. CDR (Call Data Records) ....................32 5.6.5. Logs ..........................33 5.7........................... 34 ETWORK HARES Copyright © Pivotel IP LLC. All rights reserved.
  • Page 3 INSTALLERS GUIDELINES FOR CUSTOMIZATION ..............80 LOGIN ACCESS TABLE ........................81 PRODUCT SUPPORT INFORMATION .................... 82 12.1...................... 82 RODUCT ARRANTY NFORMATION 12.2......................83 RODUCT UPPORT NFORMATION 12.3..................83 OMPANY ONTACT NFORMATION Copyright © Pivotel IP LLC. All rights reserved.
  • Page 4 Aurora v2.0. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 5: About This Guide

    About this Guide This guide is intended for installers and network administrators of the RedPort Aurora Iridium Wi-Fi Terminal. It features only those sections of the user interface that require configuration for a specific service or may need to be accessed to perform a specific function.

  • Page 6: Introduction To Aurora

    VoIP and other hardware and software services to maritime, oil and gas, first responder and business continuity users. Ship to shore network management solutions are sold by Pivotel under the RedPort Global brand name at www.redportglobal.com and as white-label solutions for the world’s premier satellite data service service providers.

  • Page 7: Services Included

    2.4. Iridium Satellite Network RedPort Aurora uses the Iridium satellite network. The Iridium satellite network is comprised of 66 Low-Earth Orbiting (LEO), cross-linked satellites, providing voice and data coverage over Earth’s entire surface. The satellites operate in six orbital planes, 781 kilometers (485 miles) from Earth.

  • Page 8: Safety

    The antenna should be mounted in an area that prevent the possibility of close exposure to the antenna’s radiation. Proposition 65 This product can expose you to Acrylonitrile, which is known to the State California cause cancer. more information to www.P65Warnings.ca.gov. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 9: Things To Know Before Getting Started

    The onsite administrator does not have access to the full user interface and therefore does not have the ability to re-configure the router. There is a separate user guide for the onsite administrator: Aurora Onsite Administrator Guide. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 10: How It Works At First Launch (Out Of The Box)

    Best Practice is to have a knowledgeable technician generate a custom configuration. In a fleet environment, this custom configuration can be recorded and used on other RedPort Aurora terminals within the organization. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 11: How Data Flows Through The Router

    XWeb, you must first modify the firewall to allow traffic. See Section 8.7. With the firewall open, any user on the local network can browse the web without restrictions, limits, or, compression. All traffic goes straight to the Internet without any filtering or compression. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 12: Navigating The User Interface

    Save & Apply: saves the changes and applies them to the router configuration. In some cases, the router must reboot to apply the change. If reboot is required, it will be noted on the page. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 13: Getting Started - User Interface Access

    2. Open any web browser on the computer and enter the URL: http://192.168.10.1 The Aurora ships with two existing accounts: • Admin - for normal day-to-day operation by the onsite administrator. • Superadmin - for configuration and maintenance by the installer/network administrator. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 14: Onsite Administrator Login (Admin)

    • request a remote support session • reboot the router, if necessary • change the router password for the admin account, if necessary See the Aurora Onsite Administrator Guide for information in administering the most used features. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 15: Installer/Network Administrator Login (Superadmin)

    Aurora v2.0. 5.1.2. Installer/Network Administrator Login (Superadmin) Technician: username=superadmin password=webxaccess This login provides full access to the user interface for configuration and maintenance. Once logged in, you will see the Home page: Copyright © Pivotel IP LLC. All rights reserved.
  • Page 16 'clone' the router configuration for use on another Aurora. Network: contains access to the network interfaces and the firewall. Use this section to configure network interfaces, run diagnostics, or modify the firewall. Statistics: contains information about resource usage. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 17: How To Use With Default Setup

    (such as XGate) and go to Settings > Connection > and set the Connection Type to "Aurora". Click [OK]. 4. Wait for a strong satphone signal. 5. Start an email or a web browsing session. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 18: Voice Calls

    See Section 5.6 for details on configuration and use of the Voice service. 4.2.3. SMS Messaging SMS is enabled by default and configured for use with one extension. See Section 5.2 for details on configuration and use of the SMS Messaging service. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 19: Services

    The Optimizer is a POP and SMTP server as well so users can access email using their preferred email client instead of webmail access, if desired. Contact your service provider to activate this service. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 20: Enable And Configure Redport Email

    Primary Account. There must be at least one primary account present on the system before sub/crew accounts can be created. See section 5.1.2 for more information regarding primary accounts. Copyright © Pivotel IP LLC. All rights reserved.
  • Page 21 Aurora v2.0. 6. Go Connection tab: 7. Click on <Network Connection> to open up the dropdown menu. 8. Select Aurora. 9. Select <Save & Apply> to apply the change. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 22: Primary Accounts

    Once the Primary Account is setup, the onsite administrator can setup and manage the sub/crew accounts. Please see the Optimizer RedPort Email Guide for comprehensive information on the use of RedPort Email service. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 23: Sms Messaging

    Access to Services > SMS requires the 'superadmin' login. 5.2.1. SMS Settings Settings enable configure parameters. 1. Select the checkbox to enable SMS. 2. Select the appropriate Satellite device from the drop-down menu. 3. Select <Save & Apply>. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 24: Configure Sip Extensions To Receive Sms Messages

    Open the XGate Phone App. Select <Chat> to send a SMS message or to view a SMS message received. Only one SMS message can be sent at a time. Standard SMS message rates apply. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 25: Sms Management

    With SMS enabled you can send SMS messages directly from the Aurora user interface and you can manage SMS messages that have been sent and received. Using the <Select> checkbox you can specify which messages to delete or you can delete all messages. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 26: Gps Tracking

    Keep in mind that standard airtime charges will apply to each position report. Adjust the Tracking Interval to meet your needs. 3. Select Iridium terminal/Aurora/MCG-101. 4. Select <Save & Apply> Copyright © Pivotel IP LLC. All rights reserved.

  • Page 27: Tracking Via Sms

    4. Enter the recipient's email address. The SMS message with the GPS information will be sent to this email address at the interval entered in Step 2. 5. Select <Save & Apply>. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 28: Wi-Fi Extender

    When using the RedPort Wi-Fi Extender it is assumed that you are not using a satellite device for the Internet connection, therefore, disabling the firewall allows Internet traffic to flow freely. For RedPort Wi-Fi Extender configuration and use details, see the Aurora Onsite Administrator Guide. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 29: Gps/Nmea Repeater

    The data will be broadcast to both the UDP Port and the TCP Port. It is important to make sure that these two ports are NOT set to the same port number. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 30: Voice Pbx

    XGate Phone app*. *XGate Phone app is available for free in the Apple iTunes App Store and in the Google Play Store. 5.6.1. Voice PBX Settings Select the checkbox to Enable the PBX. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 31: Setup Extensions

    The XGate Phone app can be found in Apple iTunes App Store for iOS devices and the Google Playstore for Android devices. The smartphone user configures the XGate Phone app with their corresponding SIP Extension. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 32: How To Make/Receive Voice Calls

    Using the smartphone or tablet Settings, connect to the Auroral wireless network ‘wxa- 171-xxxx’. Open the XGate Phone App to make and receive calls. Note: Standard satellite voice calling rates apply. Only one phone call can be active at a time. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 33: Cdr (Call Data Records)

    They are presented here for your convenience. On active systems, the call data records can quickly use up memory. It is recommended that you periodically trim or purge the records from the system. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 34: Logs

    PBX Status: Displays the current status of all SIP extensions. Select <Restart> to reboot the PBX service. Log: Displays the current Log of PBX usage. Select <Clear> to remove the log content. Select <Download> to Open or Save the PBX Log. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 35: Network Shares

    Network Shares also allows the ability to automatically transfer files via inbound and outbound email (see Optimizer-RedPort Email Guide > Appendix F: File Transfer Tab for details). 5.7.1. Create a Shared Directory Select <Add> to create a new Shared Directory: Copyright © Pivotel IP LLC. All rights reserved.
  • Page 36 With this box checked, users will not be prompted to enter a username and password when accessing the Path Folder. Delete: Use this to delete the Shared Directory. Select <Save & Apply>. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 37: Add Users

    5.7.3.1. From a Mac PC Go to Finder > Go > Connect to Server Enter the Server Address as the LAN address for the Aurora / plus the Path Folder. Select <Connect> Copyright © Pivotel IP LLC. All rights reserved.
  • Page 38 If the Shared Directory is not restricted (i.e. Allow Guests is checked in Network Shares) you can connect as a Guest without entering a username and password. A Finder window opens to the selected Folder for access to the transferred file(s). Copyright © Pivotel IP LLC. All rights reserved.
  • Page 39 If the Shared Directory is not restricted (i.e. Allow Guests is checked in Network Shares) you can connect as a Guest without entering a username and password. Copyright © Pivotel IP LLC. All rights reserved.
  • Page 40 Aurora v2.0. An Explorer window opens to the selected Folder for access to the transferred file(s). Copyright © Pivotel IP LLC. All rights reserved.

  • Page 41: Status

    • Error messages reported in the System Log and can be useful when troubleshooting connection issues. • Realtime Graphs report how much data is being used by the different interfaces. All Status information is READ ONLY. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 42: System

    Block WAN in the Firewall Rules, if desired. CAUTION: If you lock yourself out of the router, you must perform a factory reset. This will eliminate your custom configuration requiring you to start a new configuration. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 43: Router Password

    This procedure changes the password for the Superadmin or the Admin login ONLY. When connecting a computer, iOS or Android device to the wireless network, do NOT use either of these login passwords. These passwords are used only to access the User Interface. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 44: Profiles

    You can configure the Aurora for a specific configuration and save the profile. Have a profile for each configuration and select the appropriate as needed. Once a profile is saved it can be exported for use in another Aurora. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 45: Add A Profile

    2. Enter a Name of the new profile and a description. 3. Select <Save & Apply>. 7.3.2. Change to Another Saved Profile To change from using one profile to different profile, simply select <Install> for the desired profille, then <Save & Apply> Copyright © Pivotel IP LLC. All rights reserved.

  • Page 46: Export A Profile

    2. Select <Export> and save the file. 7.3.4. Import a Profile You can import profiles from another Aurora in System > Profiles > Tools. 1. Select <Browse> to locate the saved profiles .tgz file. 2. Select <Import> Copyright © Pivotel IP LLC. All rights reserved.

  • Page 47: Backup/Flash Firmware

    Aurora v2.0. 7.4. Backup/Flash Firmware Requires 'superadmin' login. Use this screen to generate backups of current configuration files, resets, restores, and firmware upgrades. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 48: Backup/Restore

    To apply the same configuration among several routers (for example in a fleet situation) create and save a Profile of the configuration that can be applied to other routers. See Chapter 7.3. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 49: Flash New Firmware Image

    3. <Flash Image> 4. Wait...This typically takes several minutes. To confirm the firmware upgrade, login to the Aurora Optimizer Home Page again. The firmware version displays in the top banner of the User Interface. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 50: Flash Sd Drive Image

    7.4.4. Wi-Fi Extender Requires 'superadmin' login. Use this to backup the configuration settings and/or update the firmware for the RedPort Wi-Fi Extender ONLY! Select <Backup/Flash Firmware> to open the Flash operations screen. Copyright © Pivotel IP LLC. All rights reserved.
  • Page 51 Reset to defaults: select <Perform reset> to reset the Wi-Fi Extender to the factory defaults. Restore backup: select <Choose File> to browse and select the .tar backup file. Select <Upload archive> to restore. Copyright © Pivotel IP LLC. All rights reserved.
  • Page 52 Wi-Fi Extender Firmware image from our website: www.redportglobal.com/support/technical-downloads/ Select <Choose File> to browse and select the .bin firmware image file. Select <Flash Image> to start the flash operation. Select <Proceed> to complete the process. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 53: Reboot

    7.5. Reboot You can reboot the Aurora Optimizer from within the user interface. If you have made changes to the configuration without selecting <Save & Apply> you will receive a Warning message: Copyright © Pivotel IP LLC. All rights reserved.

  • Page 54: Network

    This screen is an at-a-glance view of the current status of each network interface. Modification to any of the interfaces may render the Aurora inoperative. DO NOT MODIFY ANY OF THESE INTERFACES. Copyright © Pivotel IP LLC. All rights reserved.
  • Page 55 WAN: this is reserved for the internal working of the Aurora. DO NOT EDIT. Editing this interface will render the Aurora useless. WEXT: this is reserved for the RedPort Wi-Fi Extender. DO NOT EDIT. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 56: Wi-Fi

    Add: Add a new Wi-Fi interface. (NOT AVAILABLE on the Aurora Optimizer) Disable: Disable the selected Wi-Fi interface but it remains on the list. Edit: Edit the selected Wi-Fi interface Remove: Remove the selected Wi-Fi interface Copyright © Pivotel IP LLC. All rights reserved.

  • Page 57: Rename The Wireless Network

    This name does not change the router superadmin or admin name when logging in to access the Optimizer user interface. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 58: Restrict Wireless Network Access

    Android device to the wireless network, this is the password you will use. This password does not change the router superadmin or admin password when logging in to access the Optimizer user interface. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 59: Dhcp And Dns

    DHCP and DNS Requires "superadmin" login. The Aurora Optimizer is a DNS server. Under normal operating conditions you should not need to change anything here. If necessary, use this screen to modify the settings. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 60: Hostnames

    Use this page to associate a hostname with an IP address. 1. Select <Add>. 2. Enter the new Hostname. 3. Select the IP address from the drop-down list OR select custom to enter the IP address. 4. Select Save & Apply. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 61: Static Routes

    Requires "superadmin" login. This Static Routes table is available for those with a complex network that may include multiple routers. Use this page to specify how a certain host or network can be reached. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 62: Diagnostics

    Ping: tells if you have ip connectivity Traceroute: returns all ip addresses in a hop to the final destination. Nslookup: returns the ip address of whatever is entered into the text box. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 63: Firewall

    Output: this is the router accessing the "lan". DO NOT MODIFY. Forward: this is traffic thru the router via an interface and out of the router. If Forward is allowed you must configure the Inter-Zone Forwarding. Copyright © Pivotel IP LLC. All rights reserved.
  • Page 64 We do not recommend making any edits to any Interface; doing so may render the Aurora useless. If your needs require modifying an interface, please contact your service provider for guidance. Copyright © Pivotel IP LLC. All rights reserved.
  • Page 65 Enter the desired General and Advanced Settings. Select <Save & Apply>. 8.7.1.2. Delete a Firewall Zone To permanently remove a firewall zone, select the Delete icon. CAUTION: This action CANNOT be undone. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 66: Port Forwards

    <Save & Apply>. The new port forward will appear in the list. You can now enable/disable them, change the sort order, and edit the parameters. CAUTION: The Delete function cannot be undone. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 67: Firewall Rules

    For example, if you want to allow all traffic except http traffic: • Disable (uncheck) the first rule "ALL-DO NOT MODIFY". This forces the remaining "enabled" rules to take precedent. • Copyright © Pivotel IP LLC. All rights reserved.
  • Page 68 With the ALL rule disabled (unchecked) you can enable/disable the others very quickly. The next one is DNS. Do you want DNS? Yes (checked), No (unchecked). Do you want http? Yes (checked), No (unchecked), etc. You can also create a custom rule. Copyright © Pivotel IP LLC. All rights reserved.
  • Page 69 This is a full-featured firewall that you can customize to meet your needs. See IP Sets (Chapter 8.7.4) for creating block and allow rules by domain name instead of ip address. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 70: Ip Sets

    Select <Add> to create a new IP set rule. Action Definitions: Block: rejects the domain Pass: allows the domain You can group multiple domain names into one IP set rule. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 71: Ppp

    If not using the Demand feature, you must bring up the PPP connection manually. 8.8.1. PPP Settings for Aurora The Aurora arrives preconfigured for use on the Iridium network. Copyright © Pivotel IP LLC. All rights reserved.
  • Page 72 Username: If the satellite network provider requires a username in order to connect to their network, enter it here. (If you use the APN Wizard, this will be completed automatically.) Copyright © Pivotel IP LLC. All rights reserved.
  • Page 73 Only change this setting if required to do so by your satellite provider. Debug: If you are having trouble with the PPP connection this debug log may help you diagnose the problem. Select <Save & Apply>. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 74: Ppp Settings For Gsm

    Use the following to configure the PPP interface for use with a GSM modem. 1. Select the Enable checkbox to maintain this setting during router startup. Otherwise, you must re-configure for PPP use with each router startup. Copyright © Pivotel IP LLC. All rights reserved.
  • Page 75 3. Select <Save & Apply> to apply the change. Move to the Settings > GSM Tab: Before you can configure for GSM, you must: • Activate service with your GSM provider. • Insert the GSM SIM card into the GSM modem under the dome of the Aurora. Copyright © Pivotel IP LLC. All rights reserved.
  • Page 76 Select the appropriate country from the dropdown list and then, <Next>. Select your Cell Provider from the dropdown list and then, <Next>. Select your Plan from the dropdown list and then, <Next>. Copyright © Pivotel IP LLC. All rights reserved.
  • Page 77 • Access Point Name (APN) • Username required for access to the APN • Password required for access to the APN Enter the required information in the PPP Settings pages. See Section PPP Settings. Copyright © Pivotel IP LLC. All rights reserved.
  • Page 78 > Settings > Network selection: IMPORTANT: We are not able to support the GSM feature. If you experience any connection difficulties when using this feature, you must contact your GSM network provider for support. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 79: Signal Monitor

    CAUTION: Reducing the signal strength to less than 60% or disabling it altogether may cause lengthy data connections due to poor signal. When you are done making changes, click <Save & Apply>. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 80: Statistics

    Similar to the Realtime Graphs in the Status tab, Statistics Graphs shows usage over a specific timespan. To modify the timespan, use the down arrow next to <Display timespan>, then select <Display timespan> to view the graph. Copyright © Pivotel IP LLC. All rights reserved.

  • Page 81: Installers Guidelines For Customization

    Aurora v2.0. 10. Installers Guidelines for Customization Copyright © Pivotel IP LLC. All rights reserved.

  • Page 82: Login Access Table

    Aurora v2.0. 11. Login Access Table Copyright © Pivotel IP LLC. All rights reserved.

  • Page 83: Product Support Information

    Using accessories, parts or components not supplied by RedPort. • Products with missing or altered service tags or serial numbers • Products for which RedPort has not received payment • Normal wear and tear Copyright © Pivotel IP LLC. All rights reserved.

  • Page 84: Product Support Information

    For product orders, support or returns, please contact: Phone: +1 865.379.8723 Email: info@redportglobal Sales: sales@redportglobal.com Web: redportglobal.com RedPort Address RedPort Global 3224 Wrights Ferry Road Louisville, TN 37777 United States of America Copyright © Pivotel IP LLC. All rights reserved.

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