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Welcome aboard! We’re honored you’ve chosen to be a part of the Engage family! Our commitment to you is simple: To help you hear better! Your journey to better hearing begins now . Every successful journey has a guide to help you get the most out of the adventure! There are two key guides at your disposal .
Getting Started Get familiar with the Engage hearing aids and what’s in the box Download the Lucid Hearing app from Google Play onto your Android™ phone Pair the hearing aids to your Android™ phone Select tips for a perfect fit Put the hearing aids on your ears If fit needs further adjusting, reference the included Engage Tube Fit Guide Listen to what you hear, trying out each of the 4 pre-configured programs...
Charging Instructions To charge case, plug the charging cable into a USB power source . Place hearing aids in charging case . Plug the micro-USB end of charging cable into the charging case . Close lid to begin charging The hearing aids shut off when inserted Hearing aids can be fully charged in 2 hours for charging and will automatically turn...
Wearing your new hearing aids When inserting your hearing aids for the first Grasp hearing aid between your thumb and forefinger. time, there can be feedback (whistling) if your hearing aids are not fully inserted . We suggest you practice inserting them with the battery door slightly open until you have perfected this process .
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Place hearing aid behind ear, The tube is wrapped around Tuck the concha lock into with tube pointed forward the top of ear . Gently push the the bowl of the ear . over ear . ear tip into the ear canal . If at this point you feel the fit isn’t right please refer to the included Engage™...
How to adjust volume and change programs The easiest way to adjust your hearing aids is with the Lucid Hearing app (See page 12) . If you need to, you can also adjust the hearing aids manually with the rocker switch . A quick press of the rocker switch UP or DOWN will adjust the volume up/down .
Programs Your new Engage™ Hearing Aids come with 4 pre-determined programs . Utilizing thousands of professional audiograms and extensive, years long research in conjunction with University of Texas at Dallas, we have determined four presets that cover a large percent of the population with mild-moderate hearing loss . Mild The most common hearing loss for people with trouble understanding speech Moderate...
Control through the app Your Engage™ Hearing Aids have Lucid™ Technology inside and can be used with the Lucid Hearing App which is available on Google Play . The app allows you to make adjustments to the volume, programs, and gives the ability to use the phone via your aids and stream audio from popular music streaming apps available for your device .
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Start-up and Pairing The first time you open the app you will be met with three introductory Screens . Click “next” to continue to the next page Connect: Click “Connect”...
How to change or remove the Concha Lock The Concha Lock attaches to the receiver to position the receiver securely in the ear. If a new Concha Lock is needed for comfort or fit, they can be ordered at engagehears.com or call 866-202-2527 .
Care & Cleaning Instructions To ensure your devices continue to work properly for years to come please note that you should avoid submerging in water, dropping from distances greater that 3 feet, or exposing to excessive heat for extended periods of time . The most common cause of instrument failure is wax buildup and it is the easiest to avoid .
How to Clean your Engage Hearing Aids ™ Cleaning Tool Wire Loop Brush Use wire loop to Use brush to clean Brush microphone Brush around rocker clean wax from tips wax and dirt off tip openings switch...
Replacing Wax Stop Replacement Your Engage™ Hearing Aids have a wax stop in the tip to prevent wax from getting inside the speaker . You should check daily Stop for any obstruction to the wax stop . If you see wax inside you can replace it using the instructions on the next page .
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Before removing wax stop, Pull replacement Remove used Insert new wax stop be sure to remove the dome tip. tool straight up wax stop from into tip by wriggling it Insert removal end of replacement to remove used replacement tool in place and pressing tool into used wax stop, centered wax stop .
Ear Tips and Fit We have included a number of different dome tips for you to find the perfect fit. The tip should fit snugly enough to seal the ear, while not being uncomfortably too tight. Some experimentation may be necessary . You will notice there are two types of tips included . The closed tips provide the best experience for The vented tips can be more comfortable for streaming music &...
Replacing the ear tips Hold the hearing Gently pull on the tip Align the new tip Press the new tip onto the aid by the base until it comes off. You with the dome speaker housing until it is of the speaker may need to twist facing outward .
Replacing Tubes Grip the old tube Pull tube straight out until To replace the tube align on the sides of fully detached . Do not the base of the tube with the clear plastic twist or pull on the flexible the hearing aid connector connector .
Troubleshooting ISSUE POSSIBLE CAUSE SOLUTIONS No/Low sound output Low battery Recharge hearing aids Wax build up in the wax stop Clean or replace the dome Volume set too low Use the app to increase the volume to a comfortable level Tip not inserted properly Re-insert the tip Hearing Aid damaged...
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ISSUE POSSIBLE CAUSE SOLUTIONS Whistling/Feedback Tip not inserted properly Reinsert hearing aid tip Dome tip damaged or is the Replace dome tip with a wrong size new tip Talk to your doctor or a hearing Wax build-up in the ear canal healthcare professional about how to best clean your ears Engage™...
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Regulatory information: Important notice for prospective hearing aid users Good health practice requires that a person with a hearing loss have Please note that these devices are not designed to restore your normal hearing a medical evaluation by a licensed physician (preferably a physician and will not prevent or improve a hearing impairment resulting from organic who specializes in diseases of the ear) before purchasing a hearing conditions such as disease, wax blockage, or any physiological conditions you...
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Children with hearing loss Environmental Conditions In addition to seeing a physician for a medical evaluation, a child with hearing During transport or storage, the temperatures should not exceed the loss should be directed to an audiologist for evaluation and rehabilitation limit value of -25 to 70°C, (-13 to 158°F) 0 to 90%, 700hPa to 1060hPa .
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BATTERY SAFETY INFORMATION “Excepted” Lithium Sized Batteries: Battery Module contains Lithium-ion button cell Hearing Aid Batteries Are Dangerous If Swallowed Keep hearing aids out of the reach of children or anyone UL1642 certified / UN38.3 certified who may accidentally swallow them. Never put hearing aids IEC 62133-2:2017 certified in your mouth for any reason.
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