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Pacific Communications IDR 016 Series Training Course Notes

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Pacific Communications
IDR Training Course Notes and Structure.
This course has been structured to offer the installer and technician a level of technical expertise to
correctly setup and diagnose the IDR 1508, 2016 and 3016 Digital Video Recorder.
In the course we will look at the way in which Windows 98 interacts with the IDR's hardware and the
software.
It should be noted that the student should have a good understanding of Windows 98 and be able to add and
remove hardware and know how to configure Windows drivers.
While Pacific Communications has taken all care in producing this document, we will not be held
responsible for any omission, errors or problems as a result of using this document.
All rights reserved Pacific Communications 2001
CLOSED CIRCUIT VIDEO SYSTEMS
196 Turner St
Port Melbourne Victoria 3207
Phone 61 (0)3 9676 0222
Fax 61 (0)3 9676 0203
A Division of Hills Industries
Limited.
ABN35 007 573 417
1

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Summary of Contents for Pacific Communications IDR 016 Series

  • Page 1 It should be noted that the student should have a good understanding of Windows 98 and be able to add and remove hardware and know how to configure Windows drivers. While Pacific Communications has taken all care in producing this document, we will not be held responsible for any omission, errors or problems as a result of using this document.
  • Page 2 Do not locate this equipment where the cord will be abused by persons walking on it. 17.. Field Installation This installation should be made by a qualified service person and should conform to all local codes. All rights reserved Pacific Communications 2001...

  • Page 3: Table Of Contents

    Page 24 Alarm Connectors Page 25 Motion Detection Page 26 Alarm Setup Page 27 Remote Access Setup Page 28 Chapter 3: Network Setup Page 30 Removing Network Drivers Page 33 Dial Up Setup Page 34 All rights reserved Pacific Communications 2001...
  • Page 4 Setting Up a Base Unit Page 65 Using Windows 2000/ME Page 73 Networking Cables Page 74 Chapter 7: Un-installing/Installing Software Page 75 Setting up users on Base Unit Page 79 Chapter 8: Troubleshooting Page 87 All rights reserved Pacific Communications 2001...

  • Page 5: Introduction

    Digital surveillance systems are quickly replacing traditional analog CCTV systems. To meet the need of the market, IDIS together with Pacific Communications have developed the IDR series - IDR 1508, IDR 2016 and IDR 3016. Each model has different features for performance (display and recording) and expansion capacity.

  • Page 6: Before Starting

    Installation of any Pacific Communications supplied software is done at the installers own risk No title or intellectual property right is transferred with the sale of software from Pacific Communications and no right is given to copy, replicate or reverse engineer in any way the software supplied.

  • Page 7: Product Information

    There are two types of IDR systems: POST system and BASE system. The POST system is a complete system with cameras. A BASE system is a remote access PC able to connect to a POST System. All rights reserved Pacific Communications 2001...

  • Page 8: Smartguard

    Note: 1508 has 4 alarm inputs • 16-channel alarm outputs (3016 only) • User-friendly interface • Scheduling by camera and time • Time-lapse or event-driven recording • Motion detection function • Provides hundreds of solutions • PTZ control (optional) All rights reserved Pacific Communications 2001...
  • Page 9 SmartGuard records images only in the recording mode. • HDD Indicator: Shows the remaining hard disk space. • Event Logging: Shows event logs. You can use the mouse to scroll up or down the list. All rights reserved Pacific Communications 2001...
  • Page 10 D Protocol, Pelco Protocol plus many others. When using other PTZ camera’s, you may need a RS232 – RS422 converter. Troubleshooting: Make sure the baud rates and parity are all the same on the converter, the PTZ Camera and the Digital Recorder. All rights reserved Pacific Communications 2001...
  • Page 11 Time and event mode: Combination of time-lapse and event-driven modes. The IDR records slowly in normal time and starts to record faster when a related sensor is activated (refer to the recording speed in the Setup dialog box All rights reserved Pacific Communications 2001...
  • Page 12 Accessing SmartSearch: Click Search to run SmartSearch. Quit: Click POWER to quit the program. Note: If this feature has NOT been password protected, double clicking on it will shut down the system. All rights reserved Pacific Communications 2001...

  • Page 13: Accessing Windows

    Test Watchdog: To test the Watchdog function, put a check mark in the box, and the system will be restart in two and a half minutes. View system log...: Shows the list of system log. It will return back to the Standard GUI. Press the Power Button in the right hand corner. All rights reserved Pacific Communications 2001...
  • Page 14 Windows, and it provides safe maintenance. The IDR provides seven different programs, including IBank Setup, SmartGuard, SmartSearch, SmartServer, SmartBackup, SmartPager and SmartScan. Accessing SmartShell Click the right button on the mouse. You will see the following Menu dialog box. All rights reserved Pacific Communications 2001...
  • Page 15 SmartServer: This is invisible software that prepares images to send to remote sites via modem or LAN. SmartServer needs to be activated. This is activated by default. • SmartPager: Not a/v in Australia • Explorer: Accesses Windows. All rights reserved Pacific Communications 2001...
  • Page 16 This menu allows you to view the log file, which logs every operation of the system. System Menu • Close: Closes SmartShell and accesses Windows. • Restart: Restarts the system. • Shutdown: Shuts down the system. About... Menu This menu shows the software version information. All rights reserved Pacific Communications 2001...

  • Page 17: General Setup

    Detect field: Detects field signal and shows only the odd field. If the box is not checked, the images will be a little shaky. • Show OSD: Displays textual information on the image. The box should always be ticked as it shows information like Recording, modes and motion detection. All rights reserved Pacific Communications 2001...
  • Page 18 Accessing up to 16 remote systems • 16-channel live monitoring • Safe program with VeriSign authentication • PTZ control and various image enhancement functions WebBase - WebGuard Browser Screen Mode Camera Title Bar Power Monitor Screen Adjust PTZ Control All rights reserved Pacific Communications 2001...
  • Page 19 The IDR itself includes a personal web sever. If you do not want to run a web sever, stop it after pressign Setup Web Sever... under System tab of Setup dialog box in SmartGuard mode Personal Web Server comes pre installed on all digital recorders that are supported by Webguard. All rights reserved Pacific Communications 2001...

  • Page 20: Setting Up Cameras

    Post-event rec. speed: Sets the recording speed for the event-driven mode. If a related sensor is activated, the IDR follows this setup. If a sensor is not activated, the IDR will not record. • Post-event rec. dwell: Sets the duration of event-driven recording. All rights reserved Pacific Communications 2001...
  • Page 21 The IDR Series of digital recorders are optimized f or 640x240 Display and recording resolution. If the units are running 640x480 recording resolution, frames may be lost. All rights reserved Pacific Communications 2001...

  • Page 22: Advanced Setup

    On Alarm: When motion is triggered or sensors activated, Resolution increases to provide better pictures. • On Priority Alarm: If the unit is in priority alarm, the below changes are used. With priority alarm, frame rates can be substantially increased. All rights reserved Pacific Communications 2001...

  • Page 23: Schedules

    Setup holiday...: Sets holidays by selecting dates and then clicking Add Tricks: If you use a Standard Template, you can load up the configuration up which will install all the camera settings and insert all the Sundays in the schedule. All rights reserved Pacific Communications 2001...

  • Page 24: Sensors

    Alarm association: Alarms may also be associated. The connected alarm will go off when a related sensor is activated. Note: On alarm, cameras will go full screen or record at a faster rate when using Advanced Setup. All rights reserved Pacific Communications 2001...

  • Page 25: Alarm Connectors

    IGITAL ECORDERS IDR1508 Alarm Com (GND) Alarm In 5 Alarm Reset This connector is normally a DB9 connector Alarm In 3 NO Rel Alarm In 2 NC Rel Alarm In 1 Com Rel IDR2016 All rights reserved Pacific Communications 2001...

  • Page 26: Motion Detection

    Rectangle: Hold down the left button on the mouse and drag the cursor in any direction. A rectangle appears. Once the rectangle is in the shape you want, release the mouse button and the rectangle fills with boxes. All rights reserved Pacific Communications 2001...

  • Page 27: Alarm Setup

    From/To (start/end times): Sets the hours the selected alarm is operational. An alarm may be turned off during working hours. Note: In case where the From hour is later than To hour, the alarm will be activated from the From time to the next day's To time. All rights reserved Pacific Communications 2001...

  • Page 28: Remote Access Setup

    Under User ID, add a user name. You must give each user a Authority Level. These Being: User Can only View Video Manager Can only View Video & Search Administrator Can View, Search and Change Settings All rights reserved Pacific Communications 2001...
  • Page 29 Troubleshooting: When assigning usernames and password, the maximum length is six characters for each. Any longer and the search settings may not work correctly, a error message will appear being ‘incorrect password or invalid login.’ All rights reserved Pacific Communications 2001...

  • Page 30: Chapter 3: Network Setup

    This screen appears. Click on Identification Under this, you can call the Computer Name whatever the convention is being used on the site. Click OK once done. Click back on the configuration tab and select File & Print Sharing. All rights reserved Pacific Communications 2001...
  • Page 31 Click the two check boxes. Then click OK. Then Click on TCP/IP – [ The network Card driver Name] D-Link 530tx All rights reserved Pacific Communications 2001...
  • Page 32 Note: You must hold down the Left CTRL key as to not go into the IDR Software. You should be able to see your computer name. If you can see yourself, your network is working. All rights reserved Pacific Communications 2001...

  • Page 33: Removing Network Drivers

    Right click on Network Neighborhood and go to Properties. Then click on D-Link 530TX [Network Card Type] and click Remove. This is all that should be remain. If there is anything else, remove it. All rights reserved Pacific Communications 2001...

  • Page 34: Dial Up Setup

    Go to My Computer, Dial Up Networking This box specifies the region. Click Australia and put Area Code [City] Melb – 03 When it asks for a connection, click Cancel It will then go to the Dial Up Networking Section All rights reserved Pacific Communications 2001...
  • Page 35 Click on Server Type There are three options here. Make sure PPP is selected and click OK. NOTE: Ensure that ‘Enable Software Compression’ and ‘ Require Encrypted Password’ are NOT ticked. Then Click Apply All rights reserved Pacific Communications 2001...
  • Page 36 Now that the modem and Dial Up Server has been installed, we need to specify an IP address for the modem. Right Click on Network Neighborhood and click Properties Click on TCP/IP à Dial Up Adapter Click Properties A dialogue box will appear. Click OK All rights reserved Pacific Communications 2001...
  • Page 37 IP address for the Dial Up Adaptor is 10.10.10.11. The IP address for the LAN (TCP/IP) must be unique to the machine otherwise conflicts can happen and you will get errors. All rights reserved Pacific Communications 2001...

  • Page 38: Chapter 4: Smartsearch

    Remote Control Calendar Timeline • Playback Window: Main Screen for reviewing recorded video. • Remote Control: Function buttons for controlling playback of video, data loading buttons and image processing buttons. • Timetable: Shows recording status All rights reserved Pacific Communications 2001...
  • Page 39 The camera label buttons that do not have recorded data cannot be selected. Only four camera labels are shown at a time. Use the up and down arrows to scroll through the list of cameras. Click Go to to jump to the specific times and data. All rights reserved Pacific Communications 2001...
  • Page 40 Note: If the image was recorded in 160x120 or 320x240 resolution, it can be viewed full frame by clicking the right button on the mouse. Clicking the right button on the mouse again All rights reserved Pacific Communications 2001...
  • Page 41 Playback Control Buttons These are the 10 Playback buttons Fast Reverse Play Reverse Play Stop Play Fast Forward Play Go to First Frame Rewind one Frame FIND Fwd one frame Go to last frame All rights reserved Pacific Communications 2001...
  • Page 42 Result: Displays the Find results. Motion Detection - Area setup icons: Use the icons to set up the areas. - Find Method: Selects the Find method. Sensor Detection - Target Sensor: Selects a target sensor. All rights reserved Pacific Communications 2001...
  • Page 43 A dialogue box will appear. Two options will appear. To save as a Current Image or Save as a Video File When saving as the Current Image: Enter a file name and or change the location. This will save the image as a JPEG file. All rights reserved Pacific Communications 2001...

  • Page 44: Saving Avi Files

    Also, a CDRW can be used directly for AVI export. Follow the format instructions of the CDRW media and you can write to it like a normal drive. All rights reserved Pacific Communications 2001...
  • Page 45 When clicking the Print button, as long as there is a printer installed it will print the current image. Depending on the printer installed will also depend on the quality of the picture. All rights reserved Pacific Communications 2001...
  • Page 46 On Screen Display (OSD): Check the boxes for the following to display on the screen. Location: Shows camera location. Image Resolution: Shows image resolution. Image Size: Shows image size. Time: Shows recorded time. • Default: Loads default values. All rights reserved Pacific Communications 2001...

  • Page 47: Audio Playback

    Under the Setup menu in search. Ensure that audio play is ticked to enable audio playback. Note: If there is audio playback, on the small window will appear a speaker. If there is no audio, it will not appear. All rights reserved Pacific Communications 2001...

  • Page 48: Smartbackup

    Once complete, click Close. Turn the DVD Media over and do the same thing on the other side. This media is now initialized and ready for use for the system. The DVD RAM media can be used for backups or straight AVI Exports. It can hold 4.7gb Per Side. All rights reserved Pacific Communications 2001...
  • Page 49 Depending on whether you have a network drive present or not, a backup is essential to maintain watermarking. The assumption is made that all media that needs to be initialized is done in order to begin backup. In the Main GUI, click on Setup All rights reserved Pacific Communications 2001...
  • Page 50 Status: Shows drive’s status. (Working: source drive; Backup: backup target drive) • Recording: Shows the recording period of the source drive. • Latest Backup: Shows the date and time of the latest backup of the target drive. All rights reserved Pacific Communications 2001...
  • Page 51 - Auto Eject: This is for DVD-RAM use only. This menu will be activated when using a DVD- RAM or a tape. - Initialize: To start backing up, initialize the backup space. This menu will be inactivated when using a tape. All rights reserved Pacific Communications 2001...
  • Page 52 Format. A dialogue box will appear. Click on OK to delete any stored images. Once this message appears, the Initialization is complete. Press OK Now you click Manual Backup on the Backup GUI All rights reserved Pacific Communications 2001...
  • Page 53 Post alarms. This must be done in the Advanced section of Manual Backup. The backup of pre-alarm recording image data is available only by the Manual Backup by the advanced menu. Use a Ctrl or a Shift key when selecting multiple banks. All rights reserved Pacific Communications 2001...
  • Page 54 Click Update to update all the values in the SmartBackup dialog box. Recording period, latest backup and backup drive information will change when this button is clicked. This will manually back up all pre alarms and any other data to the specified back up drive. All rights reserved Pacific Communications 2001...
  • Page 55 How it works is that every 66mb or 1 bank once completed will backup to the specified drive. As it moves on it continually backup the banks. In the backup menu, press setup. Click on Setup Backup This is the Mapped Network Drive to the server All rights reserved Pacific Communications 2001...
  • Page 56 Note: If using a Network it is Preferable to backup at night when there is the least amount of network traffic. The Backup Drive needs to be initialized. Click on the Destination Drive (being the mapped network drive or DVD Drive) and click Initialize. All rights reserved Pacific Communications 2001...
  • Page 57 Once this message appears, the initialization is complete. Press OK Once the initialization has been completed, the auto backup will start at the specified time. Note: If using Removable Media, change it on a regular basis and take off site copies. All rights reserved Pacific Communications 2001...

  • Page 58: Restoring/Reviewing Backup

    This will show the timeline of all the backed up data and you can review and still save off AVI’s from the drive. The above procedure is mainly used for On stream Tape backup drives. All rights reserved Pacific Communications 2001...
  • Page 59 - Check the backup period and type information in the list. - Select a bank to restore using a mouse. Note: Use a Shift key when selecting multiple banks.. 2. Selecting the bank after specifying restore range All rights reserved Pacific Communications 2001...
  • Page 60 50gb Onstream Tape will require a 50gb Hard Drive to restore the data to. All rights reserved Pacific Communications 2001...
  • Page 61 To setup the banks there are two ways in which to access the Bank setup program. The first way is via the standard Windows, Start, Programs, IDR2016 and finally IbankSetup. This will launch a program that will allow you to begin the bank setup. All rights reserved Pacific Communications 2001...
  • Page 62 As discussed in the chapter “Getting to Windows from the IDR software” you will need to get to “Smartshell”. This is the program that overlays on Windows. By performing a “Right Clicking” on the Smartshell screen a menu will appear. Select Execute then SmartSetup. This will then startup the IbankSetup program. All rights reserved Pacific Communications 2001...

  • Page 63: Hdd Table

    Calculations are for average situations. Recording capacity will vary with the environment. Calculations are for Continuous recording. Event driven recording mode may record much longer than the charts show. Calculations are based on the noted recording image size and recording speed. All rights reserved Pacific Communications 2001...

  • Page 64: Disk Space Issues

    Click on the Settings Tab Go to the settings Tab and UNTICK the box Click OK Click on Yes to confirm any temp file deletions. The error about disk space will no longer appear. All rights reserved Pacific Communications 2001...

  • Page 65: Setting Up A Base Unit

    Note: If you do not install the OEM disk, the unit will not work properly. This can be overcome by copying the bitmaps from the OEM Disk to the IDRx016 directory. Insert Disk 1 into FDD of the Base Set Go to Start, Run All rights reserved Pacific Communications 2001...
  • Page 66 When it comes to ibank setup wizard, only allocate 10 ibanks Make sure only allocate 10 ibanks If you have a network card in the Base Unit, you must configure the IP address for the Base Unit. You must also change the computer name. All rights reserved Pacific Communications 2001...
  • Page 67 Right Click on this and go to Properties This screen appears. Click on Identification Under this, you can call the Computer Name whatever the convention is being used on the site. Click Ok once completed. All rights reserved Pacific Communications 2001...
  • Page 68 Click back on the configuration tab and select File & Print Sharing. Click the two check boxes. Then click OK. Then Click on TCP/IP – [ The network Card driver Name] D-Link 530tx Once highlighted, click properties. All rights reserved Pacific Communications 2001...
  • Page 69 Once clicked, click on Specify IP Address. Put the address of the network in there. Note: This must be a unique number to the network. Click OK twice. It will now install the settings. It will ask to reboot the computer. Click YES All rights reserved Pacific Communications 2001...
  • Page 70 Note that all units on the network have a UNIQUE IP address and all the SAME subnet mask and that all Computer Names are different. When using the Base Station as a Remote Unit, (Meaning Dialing Up) the following needs to be setup. Right Click on Network Neighborhood and click Properties All rights reserved Pacific Communications 2001...
  • Page 71 Click on TCP/IP à Dial Up Adapter Click Properties A Dialogue box will appear. Click OK Note different IP Address All rights reserved Pacific Communications 2001...
  • Page 72 You will need to Specify an IP Address. We normally set it to the above address. Base units are configured to the above address. Click OK twice You will be asked to restart your computer. All rights reserved Pacific Communications 2001...

  • Page 73: Using Windows 2000/Me

    Make sure that the other two protocols, Netbui and IPX/SPX is unticked • Ensure that PPP is selected. • Click OK • Exit out of that. You may need to restart your unit. • Dial Up and enjoy the view. All rights reserved Pacific Communications 2001...

  • Page 74: Networking Cables

    Blue Blue Blue/White Green/White Green Orange Brown/White Orange/White Brown CrossOver Cable Use this cable when connecting two computers to each other with no hub. Can only be used when connecting only two computers together. All rights reserved Pacific Communications 2001...

  • Page 75: Un-Installing/Installing Software

    In the main GUI, click on setup. At the bottom, go to Save… A dialogue box will appear with a File Save Location Put a disk in the disk drive in the floppy disk drive. Type in a:\filename.cfg All rights reserved Pacific Communications 2001...
  • Page 76 IDR Software. It will stay in Windows. You must now uninstall the IDR Software Go to Start, Settings, Control Panel Click on Add/Remove Programs Click on IDRx016 Software and Remove It Click YES to remove the software. All rights reserved Pacific Communications 2001...
  • Page 77 Note: Post Software has 3 Disks. Disk1, Disk2, and the OEM Disk. The OEM Disk has all the pictures for the IDR Software. When it comes to the IBANK setup, click Exit It will ask to reboot the PC All rights reserved Pacific Communications 2001...
  • Page 78 Click on Setup in the main GUI At the bottom, Press Load… In file Name, type in a:\filename.cfg This is now loading the configuration file. It will replace any settings that have currently been put in. All rights reserved Pacific Communications 2001...

  • Page 79: Setting Up Users On Base Unit

    Setting up & Configuring Users on a IDR Base System Go to SmartBase Connecting Window A dialogue box will appear with a list (if configured) of IP Addresses if using a LAN. Click Close Click on Setup All rights reserved Pacific Communications 2001...
  • Page 80 Click on the Remote Tab Depending on what you are using, will determine which setup to use. If you are using a modem for connection: Tick the box that says ‘Use Modem’. Then click Setup Site All rights reserved Pacific Communications 2001...
  • Page 81 Add a Site Name and Phone Number. Then Click OK. For the Camera Assignment, Select Each Site Name/ID with the camera you would like. For setting up a LAN Make sure that the Use Modem is unticked. All rights reserved Pacific Communications 2001...
  • Page 82 Once the Modem box is unticked, Click on Setup Site This box will appear. Click Add Enter in the Site Name and IP Address Then press OK All rights reserved Pacific Communications 2001...
  • Page 83 You will be sent back to the main GUI. Click on Connect to see list of available sites. Click on the site you wish to connect to and Press Connect. A Dialogue box will appear. You must enter a Username & Password. All rights reserved Pacific Communications 2001...
  • Page 84 All the cameras on the DVR will now start to show. If you wish to Record, press REC and it will record to your local machine. Search Button The search function can be used to view events remotely. Click on Search. All rights reserved Pacific Communications 2001...
  • Page 85 The search menu will now appear. If SmartBase was already running, it can use the same details for the network and modem. Click on Remote. A Connection window will appear. All rights reserved Pacific Communications 2001...
  • Page 86 It will let you know whether or not logon was successful and show you the status of the connection. Once connected, click dismiss. The base machine search function acts identically to that of the DVR Software. Refer to Exporting AVI Clips or Backup in the section?????????????????????????????? All rights reserved Pacific Communications 2001...

  • Page 87: Chapter 8: Troubleshooting

    ……. HEN THINGS GO RONG ROUBLESHOOTING All rights reserved Pacific Communications 2001...
  • Page 88 Once you have set the “Screen saver” to “None” click the “Settings” button. Set “Power Schemes” to “Always on”. Set “System Standby” to “Never”. Set “Turn off monitor” to “Never”. Set “Turn off hard disks” to “Never”. Click “Apply”. All rights reserved Pacific Communications 2001...
  • Page 89 Click “Apply”. Click “Advanced”. Under “Adapter” ensure that the correct video adapter is installed. If the adapter is not installed correctly refer to “Installing a video adapter”. Set “Refresh Rate” to 75Hz. Click Apply. All rights reserved Pacific Communications 2001...
  • Page 90 If the correct monitor is installed click the “OK”. If the correct monitor in not installed click the “Change” button. This section shows the monitor driver that is currently installed. Click “Next”. All rights reserved Pacific Communications 2001...
  • Page 91 Select “Search for a better driver”. Click “Next”. Insert the floppy disk that was supplied with the monitor. All rights reserved Pacific Communications 2001...
  • Page 92 This section should display the model of monitor in use, if it doesn’t click back and select “specify a location” and browse to find the necessary files and click “Next” again. If the model of monitor is displayed correctly as shown then click “Next”. Again the monitor model number should be displayed. All rights reserved Pacific Communications 2001...
  • Page 93 Click “Finish”. Click “OK”. Click “OK” to return to the desktop. All rights reserved Pacific Communications 2001...
  • Page 94 LED. The 5 volt connection should be connected to either a five volt standby voltage or a Wake On Lan connector on the mother board. The 5 volts must be available when the system is in off mode. The LED indicates whether 5 volts is connected or not. All rights reserved Pacific Communications 2001...
  • Page 95 To fix the problem you need to get back to the Windows Desktop and change either the monitor or make sure that the Hertz is set to 75. (See Above) Restart the IDR-X016 software. All rights reserved Pacific Communications 2001...
  • Page 96 Check the VGA card first. Also check the SmartCap board, the CPU and the RAM. After inspection, replace the cover and then turn the computer on. Problem: There is no image on the screen. All rights reserved Pacific Communications 2001...
  • Page 97 1. Double click the IDIS logo located above Rec in SmartGuard. The splash window will appear. 2. Type “idi sman” and press Enter. A small dialog box will apear. 3. Select PAL instead of NTSC in the video signal box. All rights reserved Pacific Communications 2001...

This manual is also suitable for:

Idr 1508Idr 2016Idr 3016

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