Summary of Contents for Contatec STS-K070
- Page 1 Window Intercom System Speaker Pod System - STS-K070 Installation & User Guide December 2020...
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Page 2: Table Of Contents
Contents Product Overview Components Connections Installation Instructions Speaker & Microphone Kit Installation Staff Side Installation Customer/Visitor Installation Hearing Loop Installation Amplifier Setup Troubleshooting Engineer’s Mode Contacta has a policy of continuous product development, and therefore small specification changes may not be reflected in this manual. Images, labels, packaging, accessories and product colours are subject to change without notice. -
Page 3: Product Overview
Product Overview Window intercom systems provide assistance for clear communication where normal speech is impaired by use of glass, a security screen or other similar barriers. There is an optional hearing loop facility, providing additional assistance for hearing device wearers. Speaker & Microphone Components 1. Speaker Pod x 2 2. Mouse Microphone x 2 3. Double-Sided Fixing Pads x 2... -
Page 4: Connections
Connections Power input connection Use power supply through ground supply only Staff microphone Hearing loop aerial Customer/visitor speaker Customer/visitor microphone Confidence LED (if required) for status alerts Staff speaker and fault detection Line in connection for LED connection or alert tone (if required) external audio source Confidence LED to confirm the system is powered or an alert tone for the attention of staff... -
Page 5: Installation Instructions
Installation Instructions We recommend that installation is carried out by a qualified engineer, adhering to relevant standards. Check the contents of the box to familiarise yourself with the components. Staff Counter Side Mouse Microphones Speaker Pods Customer / Visitor Counter Side Recommended Tools A basic toolkit recommended to install the system will include: • Screwdrivers (Flat or Blade 2.5mm • Wire Cutters/Strippers and Phillips Head PH2) • Tape Measure •... -
Page 6: Speaker & Microphone Kit Installation
Amplifier Installation Fixing points 1. Place the amplifier under the staff counter, ensuring that it will not obstruct staff when they are sitting. 2. Mark the four fixing points for the amplifier under the counter. 4. Drill and fix the amplifier in place using the supplied screws. 6. Install the amplifier’s power supply close to a power socket outlet using the supplied mounting bracket and fixing screws. -
Page 7: Customer/Visitor Installation
Microphone & Speaker Installation 1. Place a speaker pod on the customer/visitor side of the counter top, ensuring it does not cause an obstruction. Mouse microphone direction 2. Place a mouse microphone on the customer/ visitor side of the counter top, ensuring it does not cause an obstruction and is as close to customers/visitors as possible. - Page 8 7. Remove the top of the speaker pods to gain access to the fixing points. 8. Mark the two fixing points on the bottom of both speaker pods. Then mark two cable holes to be drilled, one for both the customer/visitor side and the staff side. 9. Ensure there will be access to retrieve the cables then drill the holes. 10. Fix the speaker pods to their respective counters. 11. To fix the mouse microphones to a surface, use the provided double-sided fixing pad or screw each through the screw-hole in their cap. 12. Feed the wires through the cable management holes. 13. Avoid loose or trailing cables. Use trunking or to prevent trip hazards or units being tugged from their position. 14. Route all cabling neatly to the amplifier location on the staff side.
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Page 9: Hearing Loop Installation
Hearing Loop Installation (Optional) The aerial should be fixed under the desk-top or counter centrally on the customer or visitor side, one half mounted horizontally under the counter and the other half mounted vertically, facing the customer/visitor (as in the first scenario below). Position the aerial under the counter using either the provided P-clips or another fixing method of your choice. See the diagram below for recommended positioning. A is the optimum layout for a counter hearing loop. B and C are acceptable only if A is not possible and the layout is aligned so that the magnetic field will be directed towards user’s head heights. Ensure all hearing loop signage is displayed clearly. -
Page 10: Amplifier Setup
Amplifier Setup Overview of Front Panel Buttons On/Off Settings Volume In (Customer/Visitor to Staff) Volume Out (Staff to Customer/Visitor) Increase and decrease Increase and decrease Setup 1. Connect all green plugs to the back of the amplifier, following the locations printed above the sockets (see page 4). 2. Power on the amplifier by pressing the On/Off button. 3. When powered and in normal operational mode the amplifier will display Volume In LED 1 and Volume Out LED 1 as steady green. 4. When the amplifier is switched off, all audio is muted and none of the LEDs are illuminated. Pressing any button will turn the amplifier on again. 5. Adjust Volume In and Volume Out to a comfortable level. 6. Press and hold the Volume In (+) or (-) buttons to increase or decrease the level. The corresponding LED bar will show the volume setting. - Page 11 Fault Diagnosis LEDs • Volume In LED 8 will stay red if there is a fault with the staff microphone. • Volume Out LED 8 will stay red if there is a fault with the customer/visitor microphone. • Volume In LED 8 will flash red if there is a fault with the loop (e.g. a broken aerial). Factory Default Settings To return the amplifier the factory default settings: 1. Unplug the power supply and then reconnect it. 2. Press the On/Off button and Volume In (-) button together, then release. 3. The Volume In LED bar will have all LEDs illuminated, while the Volume Out LED bar will display the firmware revision number in a fixed pattern of LEDs. This indicates that default settings have been restored.
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Page 12: Troubleshooting
Troubleshooting Symptom Possible Fault Action 1) Power jack not plugged in or 1) Check power jack is firmly plugged There is no faulty. power detected 2) Plug fuse has blown. 2) Replace fuse. If it blows again, through the replace the power supply unit. amplifier (and there is power 3) Faulty power supply unit. 3) Replace the power supply unit. at the socket). 4) Faulty amplifier. 4) Replace amplifier. 1) Constant red LED: 1) Ensure microphone is wired The red LED is Staff or customer/visitor... -
Page 13: Engineer's Mode
Engineer’s Mode Engineer’s Mode allows you to adjust the Volume In and Out levels, Ducking levels and Hearing Loop levels to better suit your environment and achieve the best possible performance. Before entering Engineer’s Mode, cycle the power. To do this either: • Switch the power off at the mains socket and back on again • Remove the power connector and re-insert it To enter Engineer’s Mode, simultaneously press and release the following buttons within 20 seconds of cycling the power: •... - Page 14 1. Ensure the customer and staff volumes are turned completely down. 2. Adjust staff (Volume In) volume to a comfortable level. Press and hold the Volume In (+) or (-) buttons to increase or decrease the level. The corresponding LED bar will show the volume setting. 3. Increase customer (Volume Out) volume until feedback is heard. Press and hold the Volume Out (+) or (-) buttons to increase or decrease the level. The corresponding LED bar will show the volume setting. 4. Decrease customer (Volume Out) volume until feedback is eliminated. Setup Area 2: Ducking Adjustment (LED 2 flashes) Setup Area 2 allows you to adjust the Ducking level or to turn it on/off. The ducking function is provided to reduce feedback on a window intercom system. Feedback occurs when the overall setting of both volume controls is too high. The ducking system works by detecting which microphone in the conversation is being used, and temporarily reducing the volume setting.
- Page 16 Further information is available on our website and our YouTube channel. Window Intercom STS-A31H Amplifier Window Intercom Unboxing & Setup Video Positioning Guide Video www.contacta.co.uk sales@contacta.co.uk +44 (0) 1732 223900 Technical Support - Ext 5...
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