Troubleshooting - BTC BCO5232IM User Manual

TROUBLESHOOTING

To help you get more familiar with the Combo Drive, the following FAQ lists
some common problems you might encounter. Please read it for reference
before you request RMA support from your dealer.
Q1. The drive cannot be recognized.
(1) It's possible the drive hasn't been connected properly. Please check
whether the IDE cable and power connector are tightly connected.
(2) Check if there is jumper conflict. Normally, if 2 drives are connected with
one IDE cable, the jumper has to separate one to MASTER & the other to
SLAVE.
(3) If Windows can't detect this drive, click on the "Add New Hardware" in the
Control Panel. Windows will start detecting.
Q2. Do I need to install driver for this Combo Drive?
No, because Windows 98/ME/2000/XP have IDE driver built in and you don't
have to install another driver.
Q3. The drive can read data and audio discs, but it can't read DVD discs.
Why?
Because Windows Operating System doesn't support the playback of DVD
discs and you have to install another software to play DVD discs. (e.g.: Power
DVD or Win DVD)
Q4. My external speaker doesn't have sound when playing music CD.
(1) Please check if the audio cable is connected to the audio connector
properly.
(2) Check both rear side of the drive and sound card on M/B (If Audio chipset
is on board). If they are well connected, check if the sound card is
working.
COMBO DRIVE
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