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Unisensor ReadSensor 2 Checklist

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To be checked prior to submit a complaint related to ReadSensor 2 (through
support@unisensor.be):
Please carefully read the User Manual of ReadSensor 2 before using the device and the
accessories. Also verify the Warranty Terms and Conditions document.
Before submitting a complaint for ReadSensor 2 (APP088), please:
-
Check the version of the embedded software installed in your device. If a new version
is available, please upgrade it. You can check the last software version available on the
Unisensor Download Center https://unisensor.be/en/fileaccess/download.
-
If you use the device in combination with the PC software, check the version installed
in your computer. If a new version is available, please upgrade it. You can check the
last
software
https://unisensor.be/en/fileaccess/download.
-
Verify that the drawer of the device is clean. Clean the white patch and the drawer
itself with water and a soft detergent using a swab. Dry the white patch and the drawer
carefully after cleaning.
-
Check the calibration of the device using APP105. The calibration dipstick must be
perfectly clean and flat.
o If the check test provides a Failure message
the device with APP105 (follow the instructions provided in the User Manual).
version
available
on
CO-DV-IN-001 – Version 01 – 14 AUG 2020
the
Unisensor
Download
proceed with the calibration of
Center

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Summary of Contents for Unisensor ReadSensor 2

  • Page 1 To be checked prior to submit a complaint related to ReadSensor 2 (through support@unisensor.be): Please carefully read the User Manual of ReadSensor 2 before using the device and the accessories. Also verify the Warranty Terms and Conditions document. Before submitting a complaint for ReadSensor 2 (APP088), please: Check the version of the embedded software installed in your device.
  • Page 2 CO-DV-IN-001 – Version 01 – 14 AUG 2020 Check the problems listed in the following table and the associated solution proposals:...
  • Page 3 Once the previous steps have been verified, if your problem is still not solved, please submit your complaint through support@unisensor.be. Please be sure to transfer us the following information, in order to speed up the process of analysis of your submission: Serial Number of the instrument.
  • Page 4 If the device must be returned for repairing the Return Material Authorization document has to be filled and sent in advance. Please notice that ReadSensor 2 has 1 year of warranty upon the installation date. Check the Warranty Terms and Conditions document for details related to the cover policy.