Amway ARTISTRY Faqs

SKIN ENHANCER
Q: The device does not work.
A: The battery may not be fully charged. Check the battery.
Q: The charge light does not light up and won't charge.
A: Check the USB cable is connected correctly to the electrical outlet. The device may not charge if there
are foreign substances on the USB cable so clean the area with a cotton pad.
Q: The battery life is getting shorter.
A: The battery is a consumable product, so its life will start to shorten after the first use. Keeping the
charged battery (Li-polymer 900mA rechargeable) in extremely low or high temperature may affect the
battery life as well. Actual battery life may vary according to each mode and vibration strength.
Q: The power turns off on its own while using the device.
A: This is because the battery is not fully charged. Charge fully, then try again.
Q: The mode does not change smoothly.
A: Using quick swipes to change the mode can cause failure of sensory recognition. Swipe slowly in an
upward or downward motion to change the mode.
Q: There is an odd sound when using the ultrasonic blade.
A: This is the sound of the vibration coming from the Ultrasonic blade.
Q: I am unable to change modes while using the Derma Ion Galvanic.
A: The Derma Ion Galvanic prevents the mode from changing when the device is in use. Stop using the
device to change modes.
Q: I don't have the Signature Select mode on my device.
A: The Signature Select mode needs to be activated and once this is don't, will remain on your device
unless you de-activate it. The sequence for activation is found on page 12 in the manual or view the
video titled 'Activating the Signature Select mode on your ASE'.
Q: I am not able to activate the Signature Select mode even when I follow the instructions.
A: The Signature Select mode is only available on devices with a serial number starting with 'H'. Remove
the head to find the serial number on the body of the device where the USB connector is located.
Q: What is the warranty period for the ARTISTRY Skin Enhancer?
A: Warranty period is 1 year from invoice date.
Q: What does the warranty cover?
A: The warranty covers manufacturing faults and does not cover malfunction due to user misuse.
Q: When using the device I notice a light ticklish, prickling sensation, is this normal?
A: This is a temporary sensation and can be reduced by lowering the strength level. If the sensation
continues, stop using the device and contact a doctor.
FAQS
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