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A3 Smart Home Qolsys IQ Panel 2 Installation Manual

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INSTALLATION MANUAL
The Qolsys IQ Panel 2 & IQ Panel 2+ is a 7" touchscreen built with an Android operating
system, providing full security and smart home functionality in an easy to use interface.
Qolsys IQ Panel 2/2+
Software Version 2.5.0

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Summary of Contents for A3 Smart Home Qolsys IQ Panel 2

  • Page 1 Qolsys IQ Panel 2/2+ Software Version 2.5.0 INSTALLATION MANUAL The Qolsys IQ Panel 2 & IQ Panel 2+ is a 7” touchscreen built with an Android operating system, providing full security and smart home functionality in an easy to use interface.
  • Page 2 INTRODUCTION INCLUDED IN BOX SUPPORT Power IQ Panel 2/2+ Table Supply Stand QUESTIONS? Contact us at techsupport@qolsys.com ABOUT THIS GUIDE This document outlines the basic hardware specifications and software directions to install and customize the IQ Panel 2 & IQ Panel 2+. Note that the information presented is not comprehensive, but is specifically dedicated to those menus, features, and systems accessible solely to those with the proper installation code.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS PANEL OVERVIEW 55- Add Sensor 104- Add Device 143- Weather 5- Exterior Front 56- Scan QR Code 105- Edit Device 144- Photo Frame 6- Exterior Back 57- Partition Name 106- Delete Device 147- Load Images from SD Card 7- Interior 58- Sensor Type 107- Remove All Devices...

  • Page 4: Panel Overview

    PANEL OVERVIEW Warning: This Product should be installed in accordance with the National Fire Alarm Code, ANSI/NFPA 72, (National Fire Protection Association, Batterymarch Park,Quincy, MA 02269) and with National Electric Code, ANSI/NFPA 70. Printed information describing proper installation, operation, testing, maintenance, evacuation planning, and repair service is to be provided with this Product. In Canada the product shall be installed in accordance with the Standard for the Installation of Residential Fire Warning Systems, CAN/ULC-S540.

  • Page 5: 5- Exterior Front

    PANEL OVERVIEW EXTERIOR FRONT Panel Camera User Interface LED Status Light Page Indicator Microphones QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF...

  • Page 6: 6- Exterior Back

    PANEL OVERVIEW EXTERIOR BACK Optional locking Mounting holes screws for table single, double or triple mount “gang” box compatible Siren Micro SD Card Slot Speaker RF Antenna routing hole Speaker For UL1610 applications this screw shall be used for Optional locking screw for Microphone tamper protection against Rear Access Cover...
  • Page 7 PANEL OVERVIEW INTERIOR PowerG or Image Cellular Antenna Expansion Slot PowerG Image Sensor Antenna Sensor Radio (PowerG Radio is Standard on IQ Panel 2+. PowerG modem is required for UL1610 compliant installations Siren Image Sensor Radio is Optional and not available for use on IQ Panel 2+ with PowerG) Barrel Jack Power...

  • Page 8: Installing The Panel

    INSTALLING THE PANEL...

  • Page 9: 9- Wall Mount Option

    INSTALLING THE PANEL WALL MOUNT OPTION Note: For UL Commercial Burg installations (UL1610 compliant) use only wall mount option 
 1. Hang the front of the panel with 1. Insert your thumb or finger the hanging strap on the back plate Connect the power supply to the Firmly pinch “diagonally and under the opening on the back...

  • Page 10: 10- Table Stand Option

    INSTALLING THE PANEL TABLE STAND OPTION Insert your thumb or finger With the included power Replace the cover by Insert table stand dowels under the opening on the supply and cable, plug the inserting the top first, then into the 2 upper keyholes. back cover and firmly pull barrel connector into the jack while making sure the cable...

  • Page 11: 11- Wiring Diagram

    INSTALLING THE PANEL WIRING DIAGRAM NOTES IMPORTANT IF USING CUSTOM LENGTH **WARNING! Use 5vDC to 7vDC** Power Supply ONLY WIRE: BARREL JACK FOR USE WITH SUPPLIED BARREL CONNECTOR CABLE ONLY. - 5.5vDC Transformer: Use 18AWG wire no STRIPED WIRE IS POSITIVE (+) Input rating: 100-240vAC, 50/60Hz, 0.2A longer than 25ft to ensure sufficient power is Output rating: 5.0 - 7.0vDC, 1.0A...

  • Page 12: 12- Powering The Panel

    INSTALLING THE PANEL POWERING THE PANEL Connect power supply. Press and hold the power button on WARNING! Use a 5vDC to 7vDC Power Supply ONLY the right side of the panel for 3 seconds to power up. If using the provided cable, the “striped” wire is (+) Note: Power supply shall be located within same room as control unit QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 13: User Interface

    USER INTERFACE...

  • Page 14: 14- Home Screen Overview

    USER INTERFACE HOME SCREEN OVERVIEW The home screen is divided into three sections. The header shows the date & time, today’s weather, message center and the Settings tray. The Primary interface shows arming options and sensor status & partition select. The footer shows panic options and additional pages.

  • Page 15: 15- Message Center

    USER INTERFACE MESSAGE CENTER The header contains the the pull down settings tray, the weather icon, time/date and a message icon in the upper right portion of the screen where you will find Security Provider messages and contact info, alerts, video tutorials and FAQ’s This is where you will find the Security Provider’s Contact Information This is where you will find Video Tutorials to help with common questions...

  • Page 16: 16- Settings Tray

    USER INTERFACE SETTINGS TRAY FIND IT To access the Settings tray swipe down on the bar at the top of the screen. The Settings tray has quick access to system, battery, Wi-Fi, bluetooth & cellular status as well as volume Swipe down for access control, brightness, a lock screen icon and other quick settings.
  • Page 17 PROGRAMMING...

  • Page 18: 18- Screen Lock

    PROGRAMMING SCREEN LOCK When the “Screen Lock” or “Partitions” setting are enabled, a lock screen will be presented once the panel has been woken from either a touch on the screen or pressing the wake/sleep button on the side of the panel. This prevents unauthorized access to the panel and/or one partition from accessing another as well as managing permissions to “Advanced Settings”.
  • Page 19 PROGRAMMING SETTINGS FIND The Settings page allows quick access to various simple features & settings that do not require the protection of a Swipe down for Dealer, Installer or Master code to be changed. access SETTINGS Setting Description Display Adjust brightness, font size & 12/24 hour time SD Card Mount, unmount and manage SD Cards that are installed in a panel Weather Temperature...
  • Page 20 PROGRAMMING SETTINGS Setting Description EU Events Display events as required for EN Grade 2. NOTE: This icon will only appear when the “En Grade 2" setting is Enabled. Add, Edit or mange local lighting automation rules. These rules are separate from any cloud based rules that may be set through Alarm.com.

  • Page 21: 21- Advanced Settings

    PROGRAMMING ADVANCED SETTINGS FIND IT To access the Advanced Settings menu pull down the Settings tray at the top of the screen, select “Settings” and Swipe down for then “Advanced Settings”. Enter your dealer, installer or access master code. The code used to enter Advanced Settings determines the level of access.

  • Page 22: 22- Setup Wizard

    PROGRAMMING SETUP WIZARD FIND IT Setup Wizard The “Easy Install Wizard” is an onscreen, step-by-step programming tool that makes Swipe down for the already fast and intuitive installation process even easier, ensuring every install is access consistent and follows best practices. SETTINGS Launch Wizard ADVANCED SETTINGS...
  • Page 23 PROGRAMMING LAUNCH WIZARD FIND IT Launch Wizard Selecting Launch Wizard will initiate the Easy Setup Wizard based on the page configuration chosen in Wizard Settings. Available pages are: Welcome, Network, Swipe down for System Check, Security, Sensor Test, Panel Glass Break, Z-Wave, Bluetooth, IQ access Remote, Users, Dealer &...
  • Page 24 PROGRAMMING WIZARD SETTINGS FIND IT Wizard Settings Choose which pages you want to be shown during the Wizard walkthrough. Select Advanced or Simple sensor setup Swipe down for access Setting Default Description Update Enabled Show the option to check for software updates in the Setup Wizard SETTINGS Security Enabled...
  • Page 25 PROGRAMMING WIZARD SETTINGS FIND IT Setting Default Description Swipe down for access Users Enabled Show the option to add users in the Setup Wizard Dealer Enabled Show the option to add and edit Dealer Contact Info in the Setup Wizard SETTINGS IQ Remote Enabled...
  • Page 26 PROGRAMMING INSTALLATION FIND IT If Dealer Contact info is not previously filled out or pushed from Alarm.com, a pop up is generated when accessing the “Installation” icon, requiring that dealer contact information to be entered. This information is used to populate the “Contact Us” tab in the Message Center. NOTE: Swipe down for Company Name and Company Phone Number are required and must be filled out to continue with panel programming.
  • Page 27 PROGRAMMING INSTALLATION FIND IT Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) INSTALLATION QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 28: 28- Installer/Dealer Settings

    PROGRAMMING INSTALLER/DEALER SETTINGS FIND IT Installer/Dealer Settings Change panel settings like supervisory times, power and cell loss timeout and SIA Swipe down for settings. access Setting Default Description Account Number blank Security provider account number (up to 10 characters) SETTINGS Power Management Enabled An energy-saving function when running on battery power only...
  • Page 29 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description Select the length in hours (4, 12, 24) before reporting a loss of supervision on security devices. Loss of Supervisory Signals for Non NOTE: For UL/cUL Resi Fire and UL Commercial Burg (UL1610) the wireless supervision window for Emergency Sensors Non-Emergency sensors (all intrusion sensors) shall be set to 4h Select the length of time (20, 30 min, 1, 2, 4, 12, 18 hours) before reporting a loss of supervision on...
  • Page 30 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description The setting enables EN Grade 2 compliance on the Panel. When Enabled, the following behaviors and/or settings are changed automatically: - Entry Procedure (EU) - follows entry procedures and alarm transmission delays specified by EN 50131 - Disables the “Auto Bypass”...
  • Page 31 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description Set the Panel's language toggle to your favorite 2 languages. Choose from English (United States), Favorite Languages English/Español Français (Canada), Español (Estados Unidos), Italiano (Italia), Nederlands (Nederland), Norsk bokmål (Norge), Svenska (Sverige) and Íslenska (Ísland). Turning this setting off...
  • Page 32 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description Create up to 4 partitions by enabling this feature. NOTE: This setting will automatically be greyed Partitions Disabled out and unavailable when EN Grade 2 is Enabled. When Enabled, the Panel can support Zigbee Automation devices as well as Deako Lighting integrations.
  • Page 33 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description Choose whether or not you want the “Thermostat Page” to appear as part of primary user interface Thermostat Page Enabled on the panel anytime a Thermostat is added as a device. When enabled, a new icon will appear in the panel UI on left hand footer enabling the use of Scenes Scenes Support Disabled that have been created on Alarm.com.
  • Page 34 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description Jam Detection Local Alarm When enabled the system will sound a local alarm. “Jam Detection” must be active for this to Disabled NOTE: Not evaluated by UL/cUL function properly RF Jam Sensitivity Level Normal Choose between HIGH and NORMAL sensitivity levels Allow Master Code to Access Security Allow the Master Code to access to the Security Sensor icon, including Auto Learn Sensor, Add...
  • Page 35 PROGRAMMING INSTALLER/DEALER SETTINGS Setting Default Description Set the threshold at which the Panel Ambient Noise Detector determines there is enough noise to Ambient Noise Threshold 100 dB generate an alert. Choose from 80, 90, 100, 110 or 120 dB. NOTE: This setting is greyed out and not selectable unless Panel Ambient Noise Detector is Enabled.

  • Page 36: 36- System Logs

    PROGRAMMING SYSTEM LOGS FIND IT System logs allow the panel to send non-customer identifying information to the Swipe down for server for troubleshooting and bug identification. access Setting Default Description SETTINGS Requires Tell the panel to begin uploading a history of it's activity to the server. This information Upload logs to the manual is used to troubleshoot bugs and diagnose panel problems.

  • Page 37: 37- Siren And Alarms

    PROGRAMMING SIREN AND ALARMS FIND IT Siren and Alarms Change siren and alarm settings for certain types of alarm events. Swipe down for access Setting Default Description All Sirens Off: This will disable the siren for all alarm types including any paired or hardwired external sirens.
  • Page 38 PROGRAMMING SIREN AND ALARMS Setting Default Description Amount of time (in seconds) before panel will attempt call to central station after an alarm event is triggered
 Dialer Delay When SIA Limits enabled: :15 to :45 seconds
 When SIA Limits disabled: :0 to :254 seconds Determine how long before siren stops sounding during an alarm event (4 minutes to 15 minutes).

  • Page 39: 39- Security And Arming

    PROGRAMMING FIND IT SECURITY AND ARMING Security and Arming Change arming settings, entry and exit delays, enable Duress Authentication and Swipe down for more. access Setting Default Description Dealer Code* 2222 Code to access all options SETTINGS Installer Code 1111 Code to access installer options only ADVANCED SETTINGS Determines whether the panel allows the same sensor to trip the alarm more...
  • Page 40 PROGRAMMING SECURITY AND ARMING Setting Default Description Secure Arming Disabled Require user code for arming the panel. NOTE: this option shall be enabled for UL/cUL. Refuse Arming When Battery Low Disabled Will not allow panel to arm if battery is low (below 8%) Toggle whether or not to bypass open or tampered sensors automatically.
  • Page 41 PROGRAMMING SECURITY AND ARMING Setting Default Description Allow the master code to access these features and settings. Allow Master Code to Access Disabled NOTE: this option shall be disabled for UL/cUL. This option shall be enabled for UL Commercial Burg Security and Arming installations.

  • Page 42: 42- Camera Settings

    PROGRAMMING CAMERA SETTINGS FIND IT Camera Settings Enable/Disable Disarm photos and Alarm photos. Secure images requiring a code Swipe down for access to either view or delete. Setting Default Description SETTINGS Secure Delete Images Enabled When enabled, a code is required to delete disarm and image sensor photos ADVANCED SETTINGS When disabled, all Panel Camera related functions are turned off, including: Panel Camera...
  • Page 43 PROGRAMMING CAMERA SETTINGS Setting Default Description Settings Photos Disabled Whenever Advanced Settings are accessed the panel will take and store a photo Allow Master Code to Access Disabled Allow the master code to access these features and settings Image Settings QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 44 PROGRAMMING Z-WAVE DEVICE LIST* FIND IT Z-Wave Device List Swipe down for Shows device specific information for programmed Z-Wave devices. access Pressing “Info” displays: SETTINGS • Product Info • Protocol Info ADVANCED SETTINGS • Application Info • Supported Command ENTER CODE (1111, 2222) Classes Z-WAVE DEVICE LIST Pressing “Re-Interview”...
  • Page 45 PROGRAMMING SOUND FIND IT Sound Customize panel sounds. Enable/Disable voices, chimes, trouble beeps and Swipe down for access more. Setting Default Description SETTINGS Controls the panel’s voice volume, beeps and chime volume and the media Volume volume (help videos) through individual sliders ADVANCED SETTINGS Edit Chimes Allows you to select from various chimes for each individual device...
  • Page 46 PROGRAMMING SOUND FIND IT Setting Default Description Swipe down for access Z-Wave Device Voice Enabled Turns Z-Wave Device voices on (enabled) or off (disabled) Prompts Remote Z-Wave Device Turns voices on (enabled) or off (disabled) for Z-Wave devices being Enabled Voice Prompts controlled remotely (via Alarm.com) SETTINGS...
  • Page 47 PROGRAMMING SOUND FIND IT Setting Default Description Swipe down for access Trouble Beeps Toggles all sensor and panel trouble beeps on or off. By default all trouble Trouble Beeps Disabled beeps are disabled Panel sounds when a sensor battery is low. Chime type and frequency are set SETTINGS Sensor Low Battery Disabled...
  • Page 48 PROGRAMMING SOUND FIND Setting Default Description Swipe down for access Partition Sounds* When Partitions are enabled this setting determines whether Fire alarms Global Fire Siren Enabled sound in all partitions (enabled) or in only the partition they are assigned to (disabled) SETTINGS Global Instrusion Sounds...
  • Page 49 PROGRAMMING PARTITIONS* FIND IT Partitions Edit the default name of a partition and view a list of users and sensors that are Swipe down for currently assigned to a given partition. Partitions 1, 2, 3 & 4 only appear when access Partitions are enabled and when at least one sensor is learned into them.

  • Page 50: 50- Local Automation

    PROGRAMMING LOCAL AUTOMATION* FIND IT Local Automation This hardcoded scene is designed for Panels installed in new construction properties Swipe down for that do not yet have an Alarm.com account activated, but that need to manage Z- access Wave devices locally in a “vacant home mode”. Runs Daily: SETTINGS - Automatically LOCK all...
  • Page 51 PROGRAMMING DEVICES FIND IT Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) INSTALLATION DEVICES *Unsupported Z-Wave Devices icon only available through the Dealer Code. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 52: Security Sensors

    SECURITY SENSORS...

  • Page 53: 53- Security Sensors

    SECURITY SENSORS SECURITY SENSORS FIND Security Sensors Swipe down for Add, edit or delete up to 128 security RF or life safety devices. This includes access support for Image Sensors, when Image Sensor Daughter Card is installed. Auto Learn Sensor Sensor Group Pair sensors quickly by tripping or Quick reference to all sensor...

  • Page 54: 54- Auto Learn Sensor

    SECURITY SENSORS AUTO LEARN SENSOR 1. Select “Auto Learn Sensor” 2. Open/Close or Tamper a sensor to enroll. Image sensors have a 2 min enrolling window. For contacts HARDWIRED into “Sensor 1 or 2” on the back of the panel, simply open the contact. For PowerG contacts, hold the “enroll”...

  • Page 55: 55- Add Sensor

    SECURITY SENSORS ADD SENSOR 1. Select “Add Sensor” (NOTE: These same fields can be edited later from the “Edit Sensor” app) 2. Select the appropriate Source based on the frequency of device being manually learned in 3. Tap the field marked “Sensor DL ID” to open the keyboard. Enter the DL code or Sensor ID on the back of the device and touch “Done”...
  • Page 56 SECURITY SENSORS SCAN QRCODE 1. Select “Add Sensor” 2. Tap the button marked “Scan QRCode” to open the camera. Hold the QR code label on the sensor box up to the camera to automatically scan the Sensor DL ID 3. Use the drop down menu to select which Partition you would like the sensor to be added to (if enabled) 4.

  • Page 57: 57- Partition Name

    SECURITY SENSORS PARTITION NAME When Partitions are enabled (see Dealer/Installer Settings) you may then assign a sensor to a specific partition. This will allow independent control and arming of that partition without disrupting the main panel’s master partition. You may create and use up to 4 partitions.
  • Page 58 SECURITY SENSORS SENSOR TYPE When adding or editing security devices you can choose from the following sensor types: Door/Window Motion Glass Break Key Fob Keypad Auxiliary Pendant Smoke Detector CO Detector Hardwire Translator Wireless Translator Temperature Heat Water Shock Sensor Freeze Tilt Image Sensor...
  • Page 59 SECURITY SENSORS SENSOR GROUP Sensor groups will change the behavior of the sensor. These are tied directly to your Sensor Type, displaying only what’s relevant. Touch the “Sensor Group” drop down to change. A full list of Sensor Groups and descriptions can be found under “Sensor Groups”...

  • Page 60: 59- Sensor Groups

    SENSOR GROUPS SENSOR GROUPS IQ Panel 2+ supports PowerG along with ONE “legacy” frequency (319.5 MHz, 345 MHz, or 433 MHz) depending on which RF daughter card is pre-installed. Sensor Group numbers and behaviors remain the same across all frequencies. When pairing a 345 MHz sensor with the Panel, an additional option for “Loop”...
  • Page 61 SENSOR GROUPS DOOR/WINDOW GROUP NAME SUPERVISED SCENARIO This sensor does not report or trigger an alarm. This is a chime only sensor when Local Safety Sensor “Activity Monitoring” is active, regardless of panel status. Used for medicine cabinets, chemical storage etc This sensor reports to the central station and triggers an alarm when “Activity Reporting Safety Sensor Monitoring”...
  • Page 62 SENSOR GROUPS MOTION/IMAGE SENSOR GROUP NAME SUPERVISED SCENARIO Active only when armed to “Away”, and trips instantly when motion is detected. Away- Instant Motion Does not trip if an entry/exit sensor is tripped first Active in both “Stay” & “Away” modes, and trips instantly when motion is Stay- Instant Motion detected.
  • Page 63 SENSOR GROUPS GLASS BREAK *345 MHz glass break sensors can be programmed as “Loop” 1 only GROUP NAME SUPERVISED SCENARIO Glass Break Active in both “Stay” and “Away” mode Glass Break -Away Active in “Away” mode only Only KEY FOB *345 MHz Keyfobs will follow the IQ Panel’s Keyfob programming and functionality GROUP NAME...
  • Page 64 SENSOR GROUPS KEYPAD GROUP NAME SUPERVISED SCENARIO Installed in a fixed location such as under a desk, the button(s) is/are programmed to Fixed Intrusion trigger a police panic. NOTE: Hold-up functionality has not been evaluated by UL/cUL Mobile Intrusion Keypad can be mobile and is programmed to trigger a police panic Installed in a fixed location such as under a desk, the button(s) is/are programmed to Fixed Silent trigger a silent police panic...
  • Page 65 SENSOR GROUPS AUXILIARY PENDANT *345 MHz auxiliary pendants can be programmed as “Loop” 1 only GROUP NAME SUPERVISED SCENARIO Worn as a wrist watch or pendant, the button(s) is/are programmed to trigger an Mobile Auxiliary Auxiliary panic Mobile Intrusion Worn or carried, the button(s) is/are programmed to trigger a police panic Installed in a fixed location such us under a desk, the button(s) is/are programmed to Fixed Intrusion trigger a police panic...
  • Page 66 SENSOR GROUPS *345 MHz smoke sensors will have the option to change the “Loop” number to 1, 2 or 3. This will allow the sensor to be programmed twice as 2 different zones SMOKE DETECTOR/HEAT where supported by the device GROUP NAME SUPERVISED...
  • Page 67 SENSOR GROUPS HARDWIRE TRANSLATOR & WIRELESS TRANSLATOR GROUP NAME SUPERVISED SCENARIO Takeover Triggers an alarm when sensor is tampered in “Stay” or “Away” mode TILT *345 MHz tilt sensors can be programmed as “Loop” 3 only SCENARIO GROUP NAME SUPERVISED Triggers alarm after “normal delay”...
  • Page 68 SENSOR GROUPS *345 MHz water sensors will have the option to change the “Loop” number to 1, 2 or 3. This will allow WATER the sensor to be programmed twice as 2 different zones where supported by the device GROUP NAME SUPERVISED SCENARIO...
  • Page 69 SENSOR GROUPS FREEZE *345 MHz temp sensors can be programmed as “Loop” 1 only GROUP NAME SUPERVISED SCENARIO Triggers an alarm when sensor detects low temperatures. Freeze NOTE: temperature sensor functionality has not been evaluated by UL/ Freeze Non-Reporting Used for local alerts. Will not report an alarm to the Central Station Please note: When using the PG9905 with Group 52, Freeze, the Low threshold setting is set to 40°F by default.
  • Page 70 SENSOR GROUPS DOOR BELL GROUP NAME SUPERVISED SCENARIO This sensor does not report or trigger an alarm. This is a chime only Local Safety Sensor sensor when “Activity Monitoring” is active, regardless of panel status. Great to automate lights, cameras and notifications etc SIREN GROUP NAME...
  • Page 71 SENSOR GROUPS DOOR/WINDOW-M (For use only with Multi-function Door/Window Sensors) GROUP NAME SUPERVISED SCENARIO Gives a period of time to exit the home or to disarm the panel when returning Entry-Exit- Normal Delay before sounding the alarm Gives a period of time to exit the home or to disarm the panel when returning Entry-Exit- Long Delay before sounding the alarm.
  • Page 72 SENSOR GROUPS DOOR/WINDOW-M (For use only with Multi-function Door/Window Sensors) GROUP NAME SUPERVISED SCENARIO This sensor does not report or trigger an alarm. This is a chime only sensor when Local Safety Sensor “Activity Monitoring” is active, regardless of panel status. Used for medicine cabinets, chemical storage etc This sensor reports to the central station and triggers an alarm when “Activity Reporting Safety Sensor...
  • Page 73 SENSOR GROUPS TEMPERATURE GROUP NAME SUPERVISED SCENARIO Only for use with the PowerG Temp Sensor (PG9905). This sensor group Temp Non Reporting does not report to the Central Station. Allows for actual temperature monitoring (thermometer) with customizable high/low threshold settings Triggers an alarm when sensor detects low temperatures.

  • Page 74: 74- Sensor Name

    SECURITY SENSORS SENSOR NAME When you select the sensor name field you can choose from a variety of preset sensor names by scrolling up and down or create a custom description. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 75 SECURITY SENSORS SENSOR NAME: CUSTOM DESCRIPTION When you select “Custom Description” as your sensor name the android keyboard will appear. Type in the desired name (up to characters) and click “Done.” The name will appear in the field below “Sensor Name.” QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...

  • Page 76: 76- Chime Type

    SECURITY SENSORS CHIME TYPE Because of the dynamic nature of the way the IQ Panel 2 pairs and understands each individual sensor, you can program each sensor to have a unique chime or even turn chiming off for that individual sensor. To customize your chime for a particular sensor touch the Chime Type drop down and choose from the list.

  • Page 77: 77- Voice Prompts

    SECURITY SENSORS VOICE PROMPTS Voice prompts annunciate the sensor name when the sensor is opened or tripped.* For door/window sensors, voice prompts are defaulted to “On”. For most other sensors the default is “Off.” Touch the drop down menu to change. Choose individually which sensors should have voice prompts ON or OFF *NOTE: “Activity Monitoring Sensors”...
  • Page 78 SECURITY SENSORS SOURCE Source indicates the sensor’s incoming frequency when pairing to the IQ Panel 2 and IQ Panel 2+. For the IQ Panel 2 you will see traditional SecurityRF-319 for legacy sensors and S- Line for Qolsys Encrypted sensors. IQ Panel 2+ will show the following options depending on the pre-installed RF Daughter Card:...

  • Page 79: 79- Edit Sensor

    SECURITY SENSORS EDIT SENSOR FIND Edit Sensor Swipe down for Edit sensors after they have already been learned in. All fields can be edited with access the exception of the DL or Sensor ID. To make changes to SETTINGS a sensor, touch the “Pencil”...

  • Page 80: 80- Delete Sensor

    SECURITY SENSORS DELETE SENSOR FIND IT Delete Sensor Swipe down for Delete each sensor individually or choose to delete more than one at a time. This access is useful when needing to replace a sensor all together instead of simply editing programmed information.

  • Page 81: 81- Sensor Status

    SECURITY SENSORS SENSOR STATUS FIND IT Sensor Status Swipe down for Monitor sensor status in real time for things like open, close, tamper, idle and low access battery. This page also SETTINGS allows you to quickly review programming for ADVANCED SETTINGS things like Zone number, Partition, ENTER CODE (1111, 2222)
  • Page 82 SECURITY SENSORS SENSOR GROUP FIND IT Sensor Group Swipe down for Don’t have this manual handy on an install? Sensor Group gives you digital access access to view each possible sensor group and it’s behaviors directly on the panel. The Sensor Group SETTINGS list is sorted by “Type”...

  • Page 83: 83- Panel Motion Settings

    SECURITY SENSORS PANEL MOTION SETTINGS FIND IT Panel Motion Settings Swipe down for Control settings for the built-in Panel Motion Detector. Change the sensitivity access threshold and mask off up to 4 customizable areas to prevent false triggers. SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) INSTALLATION DEVICES...

  • Page 84: Wi-Fi Devices

    WI-FI DEVICES...
  • Page 85 WI-FI DEVICES WI-FI DEVICES FIND IT Wi-Fi Devices View and remove Wi-fi devices associated with the panel as well as Swipe down configure the Qolsys Access point. for access Access Point Connected Devices Wi-Fi View connected device information such Scan and connect to a as IP, MAC address and for how long the SETTINGS Wi-Fi network.
  • Page 86 WI-FI DEVICES CONNECTING TO WI-FI FIND IT To connect to a Wi-Fi network, follow Swipe down for access the steps below: Swipe down from the top menu bar and SETTINGS select settings. ADVANCED SETTINGS Touch Advanced Settings (Installer Code) ENTER CODE (1111, 2222) Then touch “Wi-Fi”...

  • Page 87: 87- Access Point Settings

    WI-FI DEVICES ACCESS POINT SETTINGS WI-FI Access Point: Enable or Disable the Panel Access Point SSID: Change the SSID Name. This is the name that other devices will use to connect to. DHCP IP Range: Modify the DHCP IP Range for the access point. Default is 50.
  • Page 88 WI-FI DEVICES ACCESS POINT CONNECTED DEVICES View the IP address, Mac address and connected duration of each Wi-Fi client connected to the panel’s built in router. Select “Actions” to then remove a device that has been associated with the panel. You must remove saved network information from the device otherwise it will re-...
  • Page 89 WI-FI DEVICES IQ REMOTE DEVICES IQ Remote Devices Pair up to 3 IQ Remote Secondary Touchscreens to the panel via the customer's network or the panel’s built in access point. Connect the IQ Remote to the panel’s access point or to the same Wi-Fi network the panel is connected to.

  • Page 90: 90- 3Rd Party Connections

    WI-FI DEVICES 3RD PARTY CONNECTIONS FIND 3rd Party Connections Enable or disable 3rd party connections on the panel. This feature is used for Swipe down for specific 3rd party device integration access Check the “Remote Device Access” box SETTINGS to enable 3rd Party Connections.

  • Page 91: Z-Wave Devices

    Z-WAVE DEVICES...
  • Page 92 Z-WAVE DEVICES Z-WAVE DEVICES Z-Wave Devices Add, Edit, Clear and Remove Z-Wave Devices. You can also View/Edit associations as well as access Z-Wave Settings. View/Edit Associations Add Device (Inclusion) Remove All Devices (Factory Manually change Z-Wave Pair new devices Default Reset) associations for specific If this controller is the primary devices.

  • Page 93: 93- Add Device

    Z-WAVE DEVICES ADD DEVICE FIND IT 2. Touch “Include” 1. Select “Add Device” Swipe down for access 3. Press the “Pair” or “Learn” button on the device when the message appears. (see individual device documentation for instructions on button location) SETTINGS 4.

  • Page 94: 94- Clear Device

    Z-WAVE DEVICES CLEAR DEVICE Clears Z-Wave device from a network, whether it was enrolled with another controller previously or the IQ Panel 2. Also deletes a device from the IQ Panel 2 if currently paired. Panel returns to Z- Wave Device menu when complete Touch...

  • Page 95: 95- Delete Failed Device

    Z-WAVE DEVICES DELETE FAILED DEVICE Deletes Z-Wave device from the panel. Before adding the device to another network see instructions on how to “Exclude” a Z-Wave device. Only allows a Node ID to be deleted if it has failed and is no longer communicating. Check the boxes next to the device(s) you want to delete Touch...

  • Page 96: 96- Remove All Devices

    Z-WAVE DEVICES REMOVE ALL DEVICES Touching “Remove All Devices” brings a confirmation pop-up Deletes all Z-wave devices from the panel and resets the panel’s Z-Wave controller. asking you to confirm your decision to remove all devices. This procedure will send a “Device Reset Locally”...

  • Page 97: 97- View/Edit Associations

    Z-WAVE DEVICES VIEW/EDIT ASSOCIATIONS Manually change Z-Wave associations for specific devices. 1. Select the Z-Wave device you would like to associate with another by touching “View” 2. Select “Edit” 3. “Check” the boxes next to each device that you would like to associate with.
  • Page 98 Z-WAVE DEVICES Z-WAVE SETTINGS FIND Z-Wave Settings allow an installer to set a maximum number of Z-Wave devices allowed on the Swipe down for IQ Panel 2 in all categories and to control other Z-Wave settings. access Device Default Maximum Number Supported Thermostats Maximum number of supported Thermostats is 10 SETTINGS...
  • Page 99 Z-WAVE DEVICES Z-WAVE SETTINGS Setting Default Description Allow Master Code Z-Wave Disabled Allow Master User Code to access Z-Wave Settings Settings Allow Master Code Z-Wave Allow Master User Code to access Z-Wave Devices (Add, Edit, Clear, Delete Failed Device, Remove All Disabled Management Devices &...
  • Page 100 Z-WAVE DEVICES SMARTSTART FIND IT 2. Touch “Include” 1. Select “SmartStart” Swipe down for access 3. Scan the Box or Device’s QR code or manually enter the DSK code and select Add DSK. SETTINGS 4. Adjust the device name by touching and making the appropriate selections.
  • Page 101 Z-WAVE DEVICES PROVISIONING LIST Provisioning List Devices added via SmartStart will show up in the provision list. This list will show the network status of those devices. Once a devices reaches the “Included” state on the panel, it can no longer be deleted using the trash can method and must follow standard clearing process.

  • Page 102: Bluetooth Devices

    BLUETOOTH DEVICES...
  • Page 103 BLUETOOTH DEVICES BLUETOOTH DEVICES FIND IT Bluetooth Devices Add, Edit, Delete and Configure a Bluetooth Device. Bluetooth disarm supported Swipe down for access via a mobile device. Bluetooth Chime, annunciation and 2 Way Voice supported on Anker 3102, 3108 or 3109 Bluetooth speaker.
  • Page 104 BLUETOOTH DEVICES ADD DEVICE 1. Select “Add Device” 2. Open the Bluetooth page on your mobile device. The panel will search for all available and in range bluetooth devices. 3. Select the correct device from the list on the panel and ensure the pairing code matches that on your mobile device.
  • Page 105 BLUETOOTH DEVICES EDIT DEVICE 1. Select the pencil next to the device you would like to edit. 2. Select whether or not you would like to allow a device to disarm the panel when in proximity. 3. Select which Partition you would like the device to disarm.
  • Page 106 BLUETOOTH DEVICES DELETE DEVICE 1. Select the check box next to the device you would like to delete. 2. Select “Delete” at the bottom of the page. 3. Select “OK” to confirm and delete the device. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 107 BLUETOOTH DEVICES REMOVE ALL DEVICES To delete and remove all enrolled Bluetooth devices at once, select “Remove All Devices”. Next select “OK” to confirm you would like to delete. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 108 BLUETOOTH DEVICES SETTINGS BLUETOOTH: Select or un-select this box to enable or disable the bluetooth radio. BLUETOOTH DISARM: Select or un-select this box to enable or disable the ability to disarm the panel via Bluetooth. To change this on an individual level you must edit the specific device.
  • Page 109 BLUETOOTH DEVICES ADD SPEAKER 1. Select “Add Speaker” 2. Initiate Bluetooth pairing from the speaker. 3. Touch the correct device from the list on the panel to begin the pairing process. 4. Once paired, a pop up showing “Bluetooth Device Added Successfully”...

  • Page 110: System Tests

    SYSTEM TESTS...
  • Page 111 SYSTEM TESTS SYSTEM TESTS FIND IT System Tests Swipe down for There are many different tests you can perform to ensure the system is working access properly. Image Sensor Config Wi-Fi Test Test the panel’s connection to Test the panel’s connection to the SETTINGS Image Sensors wireless (Wi-Fi) network...
  • Page 112 SYSTEM TESTS SYSTEM TESTS FIND IT Swipe down for Zigbee Test Daughter Cards Test access See the last signal strength, Tests the integrity of the average signal strength and installed daughter cards battery voltage on Zigbee sensors. Requires a Zigbee SETTINGS ✓...
  • Page 113 SYSTEM TESTS WI-FI TEST FIND IT Wi-Fi Test The Wi-Fi test checks the IQ Panel 2’s connection to your network (router). Swipe down for Before running this test, be sure to connect the panel to the network. See access “customization” section for directions on connecting to Wi-Fi. To perform a Wi-Fi Test, touch the “Run”...
  • Page 114 SYSTEM TESTS SENSOR TEST FIND IT Sensor Test Shows actual dBm signal strength of each sensor and graphs sensor events against Swipe down for the ambient noise floor of the environment. Also displays the traditional packet access count method. This new version of the Sensor Test requires RF PIC Version 10.2.15- G1 or higher.
  • Page 115 SYSTEM TESTS SENSOR TEST FIND IT Noise Floor From the Sensor Test page select the “Settings” cog to view the “Real Time Noise Swipe down for Floor”. The noise floor represents the dBm threshold at which the panel can no access longer sense signals from sensors.
  • Page 116 SYSTEM TESTS SENSOR TEST FIND IT Colored points on the graph represent each state change or supervisory signal transmitted from a sensor to the panel. Points are colored based on frequency. Swipe down for access YELLOW line represents a dBm level where signal strength is “Poor” and potential RF failures could occur.
  • Page 117 SYSTEM TESTS SENSOR TEST FIND IT Sensor Test The panel can test its connection and communication to individual security Swipe down for sensors. Before running this test there must be at least one security sensor paired access with the system. This version of the sensor test is for panels with the older RF PIC Version 10.2.15-G0.
  • Page 118 SYSTEM TESTS CELLULAR TEST FIND IT Cellular Test Swipe down for Test the panel’s built-in cellular radio connection. You must first activate the radio access through Alarm.com prior to running this test. Cell signal strength is only available after the test has been ran successfully. SETTINGS ADVANCED SETTINGS To begin the test press...
  • Page 119 SYSTEM TESTS IMAGE SENSOR CONFIG FIND IT Image Sensor Config Swipe down for Test an image sensors connectivity with the panel to ensure they are access communicating properly and are able to take photos. Choose an Image Sensor to Test: Select the test you want to run: SETTINGS ADVANCED SETTINGS...
  • Page 120 SYSTEM TESTS Z-WAVE TESTS FIND IT Z-Wave Test Swipe down for Test the connection between the panel and enrolled Z-Wave devices to ensure access they are communicating properly. To perform a Z-Wave Test, touch the “Run” button. A successful test will result in a “Pass” and a time stamp.
  • Page 121 SYSTEM TESTS Z-WAVE TESTS FIND IT Rediscover Network Swipe down for After installing or moving a Z-Wave device one should always “Rediscover the access Network”. This re-maps the network and ensures all devices have the most efficient communication path leading back to the panel. SETTINGS ADVANCED SETTINGS Select a single device or all...
  • Page 122 SYSTEM TESTS Z-WAVE TESTS FIND IT Neighbor Info Swipe down for Use “Neighbor Info” to view which devices can “see” each other. The more access neighbors a device can see means more possible routes back to the controller. SETTINGS Touch “View” next to any device and a pop- ADVANCED SETTINGS up will appear listing it’s...
  • Page 123 SYSTEM TESTS Z-WAVE TESTS FIND IT Counters Swipe down for View a numerical representation of the Z-Wave network. View failed and access acknowledged commands as a whole or from an individual device. A well designed network should have at least a 98% acknowledgment vs failed rate. SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222)
  • Page 124 SYSTEM TESTS Z-WAVE TESTS COUNTER DESCRIPTION Acked commands no auto Command was successful and acknowledged by the sensor; it did not use the normal automatic Z-Wave network route to execute the route command for this device (command was re-routed on the Z-Wave network in order to succeed) Command was successful and acknowledged by the sensor;...
  • Page 125 SYSTEM TESTS Z-WAVE TESTS FIND IT Z-Wave Diagnostics ✓ View a graphical representation of the installed Z-Wave network. View the Swipe down for access network’s or an individual device’s last known working route. Use the Key chart to decipher which devices are repeating nodes, have a strong or weaker signal or perhaps need to be moved to another location.
  • Page 126 SYSTEM TESTS Z-WAVE TESTS FIND IT Advanced Z-Wave Diagnostics Swipe down for Advanced Z-Wave diagnostics gives access to Network Health Test, Repeater Test access & Last Working Route. Network Health Test Shows the minimum, maximum & average node response times SETTINGS on the network ADVANCED SETTINGS...
  • Page 127 SYSTEM TESTS POWER G TEST FIND IT PowerG Test Swipe down for Ping a PowerG sensor and receive back it’s signal strength. You can view the access average signal strength over 24hrs as well as review the PowerG PIR CAM image. SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222)
  • Page 128 SYSTEM TESTS ZIGBEE TEST FIND IT Zigbee Test Swipe down for See the last signal strength, average signal strength and battery voltage on access Zigbee sensors. SETTINGS ADVANCED SETTINGS STRENGTH can ENTER CODE (1111, 2222) -Strong -Good SYSTEM TESTS -Poor ZIGBEE TEST -No Signal * Requires a Zigbee daughter card be...
  • Page 129 SYSTEM TESTS PANEL GLASS BREAK TEST FIND IT Panel Glass Break Test Swipe down for Test the panel’s microphones via a clap test or glass break test. This will ensure the access built in detector and microphones are functioning properly when needed. Panel Glass Break must be enabled under Installer Settings to access this test.
  • Page 130 SYSTEM TESTS PANEL GLASS BREAK TEST FIND IT Glass Break Alarm Test Mode Swipe down for Selecting “Start” will enable a 15 min test mode that allows the panel glass break access detector to be tripped using a glass break simulator. Once tripped an alarm will be sent to the central station.
  • Page 131 SYSTEM TESTS PANEL GLASS BREAK DETECTION REQUIREMENTS Detection Area - 90° Line of sight - No obstacles - 3ft Minimum from the panel up to 15ft max Panel Installation Requirements: Glass Requirements - Wall mounted - Tempered Glass - 1/8” t0 1/4” - Power supply connected - Plated Glass - 1/8”...
  • Page 132 SYSTEM TESTS DUAL PATH TEST FIND IT When enabled, dual path connectivity allows the IQ Panel 2 to use both cellular and Swipe down for Wi-Fi radios for signals and communication simultaneously. access By default Dual-Path Control is enabled. To disable, “un-check” the box.
  • Page 133 SYSTEM TESTS DAUGHTER CARDS TEST FIND IT Daughter Cards Test Tests the integrity of installed daughter cards . Slots not populated will be Swipe down for access “greyed” out and inaccessible to test. Select “Run” on an individual available card to start the test.
  • Page 134 SYSTEM TESTS PANEL TEST FIND IT ✓ Panel Test Swipe down for Runs through and tests all panel processes either all at once or one at a time. access SETTINGS Select “Run” to perform ADVANCED SETTINGS an individual test or “Run All”...

  • Page 135: Customization

    CUSTOMIZATION...
  • Page 136 CUSTOMIZATION USER MANAGEMENT FIND IT The IQ Panel 2 can hold up to 242 user codes. Only Dealer, Installer and Master Swipe down for user codes can can create or edit user codes. Once a code is created, all access information can be edited, except for the “User Type”.
  • Page 137 CUSTOMIZATION DEALER BRANDING* FIND IT Dealer Branding Swipe down for Here you can customize the Dealer Contact info, Logo, Help Videos and access Billboard for any branding needs. Contact Info SETTINGS Load Help Videos Edit Dealer Name, Email, Phone Replace or add help videos #, Zip Code, Website and Tag ADVANCED SETTINGS to assist with end user...
  • Page 138 CUSTOMIZATION DEALER BRANDING* FIND IT Contact Info Swipe down for Customize your contact info and determine what you’d like to be displayed in access “Contact Us”, located on the right side of the “Home Screen” header. Dealer Contact fields allow up to characters, Tag Line 2 allows up to 50.
  • Page 139 CUSTOMIZATION DEALER BRANDING* FIND IT Load Custom Logo Swipe down for Load a custom dealer logo on to the Panel via micro SD Card. This image will access replace the “envelope” icon in the upper right hand corner of the display. Load Custom Logo Steps: SETTINGS 1.
  • Page 140 CUSTOMIZATION DEALER BRANDING* FIND IT On-Screen Billboard Swipe down for Load and lock up to 4 full-screen Dealer photos via micro SD Card as part of the access photo frame screensaver. Dealer photos cannot be deleted by an end user. Load On-Screen Billboard Photos: SETTINGS 1.
  • Page 141 CUSTOMIZATION DEALER BRANDING* FIND IT Load Help Videos Upload custom help videos with an SD Card. Make your own troubleshooting Swipe down for access videos for your customers or use our built-in videos. Load Help Videos: SETTINGS 1. Load videos* onto an SD Card 2.
  • Page 142 CUSTOMIZATION CONNECTING TO WI-FI FIND IT To connect to a Wi-Fi network, follow Swipe down for access the steps below: Swipe down from the top menu bar and SETTINGS select settings. ADVANCED SETTINGS Touch Advanced Settings (Installer Code) ENTER CODE (1111, 2222) Then touch “Wi-Fi”...
  • Page 143 CUSTOMIZATION WEATHER FIND IT TODAY’S FORECAST Today’s forecast is displayed on the weather icon with a graphical representation of precipitation and High and Low temps. 4-DAY FORECAST Touch the weather icon to get a 4- Touch the weather icon in the upper day forecast.
  • Page 144 CUSTOMIZATION PHOTO FRAME FIND IT PHOTO FRAME The IQ Panel 2 can be set to display digital photos when not in use. This feature, Swipe down for called “Photo Frame”, can be changed or turned off through “Photo Frame access Settings”.
  • Page 145 CUSTOMIZATION PHOTO FRAME APP BUTTONS FIND IT PLAY: Starts Photo Frame immediately. Good for testing photo frame Swipe down for access feature appearance and transitions REMOVE PHOTOS: Allows you to remove photos one by one or all at once PHOTO FRAME ADD PHOTOS: Add new photos using an SD card or download one of several “Wi-Fi”...
  • Page 146 CUSTOMIZATION PHOTO FRAME SETTINGS FIND IT Item Default Description Swipe down for access How long each image will show before transitioning to the next image in the library Duration 1 minute (1, 2, or 5 minutes) Effect Dissolve Transition effect used between each image (fade to black, dissolve) Shuffle Enabled Display pictures in random or sequential order...
  • Page 147 CUSTOMIZATION LOAD IMAGES FROM SD CARD FIND IT To load new images from an SD card: Swipe down for access 1- Load photos* onto an SD Card 2- Insert the SD Card into the panel 3- Open the “Photo Frame” app 4- Press “Add Photos”...

  • Page 148: Maintenance

    MAINTENANCE...
  • Page 149 MAINTENANCE UPGRADE SOFTWARE FIND IT Upgrade Software Upgrade the panel’s software version using Wifi or an SD Card. Swipe down for access Setting Description Search the network for updates and install new software Upgrade Using Network SETTINGS NOTE: For UL/cUL, remote software uploading is not allowed Upgrade Using SD Card Search an inserted SD Card for updates and install new software ADVANCED SETTINGS...
  • Page 150 MAINTENANCE UPGRADE SOFTWARE USING WI-FI FIND IT Keeping your panel up to date is essential in ensuring it receives the newest features and is free from bugs. Swipe down for access To perform a software update using Wi-Fi follow the steps below: 1- Ensure your panel is connected to Wi-Fi and has an internet connection.
  • Page 151 MAINTENANCE SOFTWARE UPDATES VIA SD CARD FIND IT 1- Insert an SD card into your computer. (*We recommend a class 4 or higher SDHC card with 4gb – 16gb storage space)
 Swipe down for 2- Download the current software from dealers.qolsys.com 
...
  • Page 152 MAINTENANCE AUTOMATIC BACKGROUND CHECK AND DOWNLOAD FIND IT Turning on Automatic Background Check & Download enables the panel to check for a new Swipe down for software version based on the Automatic Check Interval (default is Once a Week). access From the drop down menu select “Settings"...
  • Page 153 MAINTENANCE BATTERY REPLACEMENT Power down panel: Go to Advanced Settings and enter the Installer/Dealer/Master code, then select “Power Down” 2. Unplug Battery Connector: Once the panel is powered down, unplug 4 pin battery connector from the board. 3. Remove Battery: Pull the blue tab from under the battery downwards.

  • Page 154: Troubleshooting

    TROUBLESHOOTING...
  • Page 155 TROUBLESHOOTING ABOUT FIND IT Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE (1111, 2222) ABOUT QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 156 TROUBLESHOOTING ABOUT Item Description Battery Battery Status: Disconnected, Charging, Full Battery Level: Displayed in % Software Version: Current Software Version LInux Version: Android Software Build Number: Version: Hardware Version: System Serial #: RF PIC Manufacturer: Qolsys Inc. San Jose, CA Version: EEPROM Format Hardware...
  • Page 157 TROUBLESHOOTING ABOUT Item Description Home ID: Manufacturing ID: Product Z-Wave Z-Wave Firmware Version: Type: Product ID: Wave API Version: Modem Firmware Version Radio Software ID PowerG Modem Build Number PowerG RF Band Radio Firmware Version Connection: Connected/Disconnected Internet: Can the panel communicate outside the home. Ethernet Address: Panel’s IP Address when connected Available/Unavailable...
  • Page 158 TROUBLESHOOTING POWER DOWN FIND IT DO NOT remove all power without following the steps below. In the event of needing to move Swipe down for the panel from one location to another it is safe to unplug the power supply while leaving the access battery plugged in.
  • Page 159 TROUBLESHOOTING PANEL REBOOT FIND IT If the panel is experiencing difficulties you can often resolve it by resetting the operating system. Swipe down for 1. From the drop down menu select “Settings”. access 2. Select “Advanced Settings” then enter your installer code 3.
  • Page 160 TROUBLESHOOTING HARD REBOOT x 30 sec IMPORTANT: Performing a hard reset may result in data corruption and/or panel failure. Only use this when absolutely necessary. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 161 TROUBLESHOOTING PANEL TEST TROUBLESHOOTING If you run a panel test and it fails, use the following steps to fix the issue. Test Description If fails: Arm-Disarm Tests the arm/disarm operation Reboot panel, run test again then if necessary perform a master reset and repeat test Camera Tests panel camera operation Reboot panel, run test again then if necessary perform a master reset and repeat test...
  • Page 162 TROUBLESHOOTING PANEL TEST TROUBLESHOOTING Test Description If fails: 1) Check to ensure backplate is secure and installed properly. Panel Tamper Check panel Tamper state 2) Repeat test. 1) Inspect the wire leads are secure and properly connected on the terminal block and adapter. AC Status Check panel AC power status 2) Repeat test.
  • Page 163 TROUBLESHOOTING CANNOT LOAD HELP VIDEOS If your panel cannot load a help video you will receive an error message. Please ensure that your video(s) meet the requirements: Acceptable File types: .m4v Total storage space: 200MB NOTE: videos look best in aspect ratio 1280 x 800 QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 164 LEGAL...
  • Page 165 LEGAL IMPORTANT Important warning and information can be found on the interior and exterior of the panel’s mounting plate. QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE...
  • Page 166 LEGAL UL/cUL RESIDENTIAL FIRE & BURGLARY INSTALLATIONS This product has been tested and found in compliance with the following standards: UL1023 Household Burglar- Alarm System Units, UL985 Household Fire Warning System Units, ULC-S545 Residential Fire Warning Systems Control Units and ORD-C1023 Household Burglar Alarm System Units. For ULC Installations refer to the Standard for the Installation of Residential Fire Warning Systems, CAN/ULC-S540: - Use only the compatible power supply referenced in this Installation Manual.
  • Page 167 LEGAL UL COMMERCIAL BURGLARY INSTALLATIONS This product has been tested and found in compliance with the following standards: UL1610 Central Station Burglar-Alarm Units, UL1023 Household Burglar-Alarm System Units, UL985 Household Fire Warning System Units. The subscriber control unit shall provide for the connection of protective wiring, conductors, and attachments in accordance with the Standard for Installation and Classification of Burglar and Holdup Alarm Systems, UL 681.
  • Page 168 LEGAL UL COMMERCIAL BURGLARY INSTALLATIONS continued… UL Central Station with Standard or Encrypted Line Security Service: - The installation must use the integral cellular communicator, which sends events over Cellular Data Network to the compatible Sur-Gard System I/II/III/IV/5 receiver. - The communication path supervision window is set to 200s and the compromise detection takes place within 6 minutes.
  • Page 169 LEGAL UL COMMERCIAL BURGLARY INSTALLATIONS continued… Protection of the Control Unit: The local control unit and the local power supply must be protected in one of the following ways: - The control unit and audible alarm device must be in a protected area which is armed 24 hours a day. - Each partition must arm the area protecting the control unit and the audible alarm device power supply.
  • Page 170 LEGAL FCC & ISED CANADA COMPLIANCE STATEMENT This Class [B] digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe [B] respecte toutes les exigences du Réglement sur le matériel brouilleur du Canada. IMPORTANT! Changes or modifications not expressly approved by Qolsys Inc.
  • Page 171 LEGAL FCC & ISED CANADA COMPLIANCE STATEMENT continued… This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 172: Specifications

    SPECIFICATIONS...
  • Page 173 SPECIFICATIONS Items Parameters IQ Panel 2 Platform Android OS Android 5.1 LCD Display Size 7” LCD Resolution 1280 x 800 Brightness 300 cd/m2 24bit Touchscreen Type Capacitive glass multi-touch User Codes Up to 242 Role based (Dealer, Installer, Master, User, Guest, Duress) Wireless WiFi Wi-Fi 802.11 a/b/g/n/ac dual band 2.4/5ghz - including built-in router capability...
  • Page 174 SPECIFICATIONS Items Parameters IQ Panel 2 LED Indicator Status LED Green (Disarmed), Red (Armed) Speaker Stereo 1W x 2 Stereo speakers (unified audio) Camera Front Camera 5MP fixed focus Microphone Microphone Stereo microphones x 2 Siren Piezo SPL minimum 85dB for UL985 Tamper Tamper Switch Reporting tamper release button...
  • Page 175 SUPPORTED S-LINE SENSORS Detector Type Model QS1133-840 , (UL Listed M/N: 60-362N-10-319.5), QS1135-840, QS1136-840, QS1137-840 Door/Window Door/Window - Shock Sensor QS1138-840 QS1134-840 , (UL Listed M/N: IQ Mini) Vanishing Door/Window Contact QS1230-840 , (UL Listed M/N: 60-639-95R), QS1231-840 PIR Motion Detector QS1431-840 , (UL Listed M/N: IQ Glass-S) Glassbreak Detector...
  • Page 176 SUPPORTED POWER-G SENSORS Detector Type Model PG9945 Door/Window UL CB PG9935 Door/Window - Shock Sensor UL CB PG9984(P) Dual Tech (PIR+Microwave) Motion Detector UL CB PG9922 UL CB Glassbreak Detector PG9936H UL RF Heat Detector PG9929, PG9939, PG9949, PG9938 Keyfobs UL CB PG9974(P), PG9944, PG9994(P) UL CB...
  • Page 177 IQ Panel 2 QS9201-1200-840 QS9202-1200-840 IQ Panel 2+ Verizon Conforms to UL Std. S985, 1023. & 1610 AT&T Telus QS9201-1208-840 Certified to ULC Sub C1023 & ULC Std S545 Document#: IQP2-IM-3-20 QS9202-1208-840 QS9207-1208-124 QS9201-5208-840 Qolsys Inc. proprietary. Revision Date: 3/3/20 QS9202-5208-840 QS9207-5208-124 QS9201-4208-840...

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