Midco Polycom VVX 500 Quick Start Manual

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Quick Start Guide

Get the most out of our Hosted Phone service

with these handy instructions for the Polycom

VVX 500 and VVX 600 phones.

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Summary of Contents for Midco Polycom VVX 500

Page 1 Hosted Phone Quick Start Guide Get the most out of our Hosted Phone service with these handy instructions for the Polycom VVX 500 and VVX 600 phones.
Page 2: Table Of Contents
Contents Equipment ..............Touchscreen .
Page 3 Make the Right Connection Thanks for choosing Midco for your business hosted phone service! Your experience with this service matters to us. We hope you find this quick start guide is a helpful tool to get you going with this service.
Page 4: Equipment
Equipment Touchscreen Your phone is enabled with a touchscreen display, which is similar to a cell phone or tablet screen. Here are a few tips for using your touchscreen: • Tap to select and highlight screen items on your touchscreen. •...
Page 5: Do Not Disturb
Do Not Disturb If you have a service that supports Do Not Disturb, disable ringing and forward all your calls directly to voicemail. To enable or disable ringing, tap DND from the Home or Lines view. When it is enabled, the DND icon displays in the status bar and beside the appropriate line key.
Page 6: Features
Features Phone Views Your phone has four main views on its screen. Lines View This default view displays phone lines, favorites and soft keys. You can access this view at any time. If your phone is idle: • Tap the phone line to access the dialer. Home View With this view, icons display on the screen to help you access phone functions.
Page 7 Calls View You can access this view if your phone has one or more active calls. The color of the call on your screen indicates the status of the calls. • Dark green is an active call. • Dark blue marks incoming and held calls. •...
Page 8: Calls
Calls Only one call can be active at one time. You can use the handset, speakerphone or headset for calls. • During a call, you can change modes by picking up the handset or by pressing the speakerphone or headset button. If you navigate away from your call(s) during a call, tap the Return to Calls •...
Page 9 To answer a call: Press the speakerphone button, or tap the Answer softkey on your screen. Pick up the handset. Press the headset button. Tap Answer while you’re on an active call. The current call will be held. To end an active call: Choose one of these options.
Page 10 To view recent calls: From the Home view: Tap Directories. Tap Recent Calls to view your recent calls. Tap the zigzag arrows button to sort and order the calls, tap the Filter button to display only certain calls, or tap a call record to call the number. To place a conference call: You can make conference calls with up to six participants.
Page 11 To transfer a call: You can transfer a call to another party in three different ways: • Blind (Cold) Transfer: Transfer a call directly to another party without consulting or introducing the caller. • Semi-Attended Transfer: Transfer a call when receiving the ring-back. •...
Page 12 Call Park The call park feature allows you to put a call on hold at one phone and continue the conversation from another phone. To park a call: While on the phone, press Hold. Press Park. Dial the seven-digit number of the phone where you want to park the call. •...
Page 13: Contacts
Contacts To view your contact directory: Use one of these options. From the Home view, tap Directories. • Tap Contact Directory. • To add a contact to your directory: Navigate to your contact directory, and tap the + button. Enter the contact’s information, and press Save. •...
Page 14 To dial a contact from your directory: Tap a contact in your contact directory. If multiple phone numbers are available, go to the contact’s information screen. Tap the contact’s phone number. To delete a contact: Tap the contact in your contact directory. Tap the trash icon to delete the contact.
Page 15 Favorites If you want quick access to a contact, set them up as a Favorite. A smaller list of Favorites displays in the Lines view, and when you tap the phone line from the Home view. A green star next to a contact indicates they are a Favorite. To view your favorites list: From the Home view, tap New Call.
Page 16: Voicemail
Voicemail To access your voicemail messages: Choose one of these ways to access your voicemail from your phone. • Dial 611. • From the Home view, tap Messages and then Message Center. If your phone has multiple lines, the Line Select screen displays. Use the up and down arrow buttons to select the line with new messages.
Page 17 Options While Listening to Messages • Press 1 to play a message. • Press 2 to save a message and go to the next one. Press 3 to delete a message and go to the next one. • Press 4 to save a message as new. •...
Page 18: Online Resources
Online Resources Helpful Tools and Tips Your experience with Midco matters to us. We want to help you get the most out of your services. We offer many helpful tools and resources for you at Midco.com/Business. Check it out today! Midco.com/Business/Support —...

This manual is also suitable for:

Polycom vvx 600