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Summary of Contents for TEQ SMART 600 Series
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It’s all about learning. SMART Interactive Panel / Board Basic Troubleshooting Guide...
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AGENDA Serial # Locations Firmware updates Checking cables & connections How to test with your computers How to clean camera bezel Creating diagnostic/camera files Resetting the board/panel Contacting support Calibrate the board/panel...
SERIAL NUMBER(#) LOCATIONS Interactive Flat Panels Interactive Whiteboards / Projectors Serial number will be on the bottom right corner The IWB serial number will be on the lower right (facing panel) on a white sticker or it can also be hand side of the board on a white sticker.
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CHECKING CABLING & CONNECTIONS Left side of the IFP - check to make sure (1) video cable & (1) USB cable is plugged into the same port HDMI Follow cables to teachers computer make sure they are also plugged in Display Port correctly...
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HOW TO CLEAN THE BOARD/PANEL CAMERA BEZEL CAMERA Use a microfiber cloth (only) to wipe the bezel & remove dust from BEZEL around cameras. DO NOT Use any type of liquid or chemicals on the product. Use of air can as it may cause dust to get into the camera.
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RESETTING THE PANEL/BOARD 600/800 series boards • Under the center of the pen tray, locate the ribbon cable, power cable & mini ethernet cable. Unplug all 3 cables, wait 2 minutes then plug the cables back in & let it restart. •...
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CALIBRATING THE IFP WITH A KAPP MODULE STEP 1 B. Switch the Source Tap the source button on to "OPS HDMI" the front of the panel...
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CALIBRATING THE IFP WITH A KAPP MODULE STEP 2 Click on the Gray bar on Tap on the “Settings” icon the bottom of the panel...
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CALIBRATING THE IFP WITH A KAPP MODULE STEP 3 Tap on the "Diagnostics" tab Tap on "touch on the left side of the screen Calibration Wizard"...
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CALIBRATING THE IFP WITH A KAPP MODULE STEP 1 Type “SMART Settings” and click on it Click on the ‘Windows’ button...
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CALIBRATING THE IFP WITH A KAPP MODULE STEP 2 Click on Click on “About Software Click on and Product Support” “Tools” “Diagnostics”...
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CALIBRATING THE IFP WITH A KAPP MODULE STEP 3 Click on the Select the “Controller Setup” ”View” tab “Board Tool Bar” will appear...
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CALIBRATING THE IFP WITH A KAPP MODULE STEP 4 On the ‘Controller Setup’ click ‘Calibration’ and follow the on- screen instructions...
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ORIENTING THE SMART BOARD For the SMART Boards, there are two ways to calibrate / orient the board On the pen tray, simply Once opening SMART settings press the ‘+’ button click on ‘Orient/Align’...
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FIRMWARE UPDATE – PANEL & KAPP MODULE Panel Firmware Update Kapp Module Firmware Update • Ensure your interactive flat panel is connected to • Save the .zip file to the root directory of an FAT your computer. Refer to ‘Connecting to your formatted USB drive.
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DIAGNOSTIC/CAMERA FILES STEP 1 Type “SMART Settings” and click on it Click on the ‘Windows’ button...
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DIAGNOSTIC/CAMERA FILES STEP 2 Click on “About Software Click on Click on and Product Support” “Diagnostics” “Tools”...
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DIAGNOSTIC/CAMERA FILES STEP 3 Select ‘Save as’ and save the Click on the ”File” tab file on a USB or computer...
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DIAGNOSTIC/CAMERA FILES STEP 4 Click on the Select the “Controller Setup” ”View” tab “Board Tool Bar” will appear...
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DIAGNOSTIC/CAMERA FILES STEP 5 Click on the Get Image Click on Save Image & save tab in the DVIT Page to your desktop or USB Click on ‘View’ in the ‘Controller Setup’ to launch ‘DViTView SMART Diagnostics’ page...
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TYPES OF CONVERTERS DisplayPort to HDMI – This will pass audio and video from PC to panel USB to HDMI – This will work with any USB port on PC or Mac Thunderbolt 2 to HDMI – This is for Mac computers...
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Still Having an issue? Contact our TEQ Support Specialists today. By phone: 1(877) 455-9369 By email: diit@teq.com Sajjad Ali Steven Perry...
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Do you have a question about the SMART 600 Series and is the answer not in the manual?
Questions and answers