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Eurokids MYBUDDY Manual And Support Document

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MYBUDDY MANUAL AND
SUPPORT DOCUMENT
VERSION 1
Support@huginnovations.com
Support on Phone - 8885068808

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Summary of Contents for Eurokids MYBUDDY

  • Page 1 MYBUDDY MANUAL AND SUPPORT DOCUMENT VERSION 1 Support@huginnovations.com Support on Phone - 8885068808...
  • Page 2 MYBUDDY aims to assure safety within a secure, non-intrusive and connected environment; to address parental anxiety on their child’s out of home experiences. • MYBUDDY is a One Stop solution for parents to locate their child: Movement in / out of EuroKids for School / Field trips •...
  • Page 3 What's in the MYBUDDY Package The MYBUDDY package includes: 1. MYBUDDY device 2. Lanyard 3. Buckle 4. Magnetic charging cable 5. Strap 6. Quick Start Guide...
  • Page 4 MYBUDDY Device  The rectangular orange button on the right hand side of the device is the universal button which can be used to switch on MYBUDDY.  Long press the button to turn on the device.  A green light will begin to blink when the device is switching on.
  • Page 5 HOW TO INSERT A SIM IN MYBUDDY?  You will find a SIM slot at the back of the MYBUDDY device. The device supports only Nano- SIM cards with Edge (2G) data. Before inserting a SIM into the device please ensure that the SIM has an active 2G Data and SMS Plan.
  • Page 6 HOW TO CHARGE MYBUDDY?  Attach the magnetic charger to the device. A yellow light will begin to blink while the device is being charged.  The device needs to be charged for 1.5 hours.  A continuous Green Light is seen when the device is fully charged.
  • Page 7 HOW TO USE THE STRAP / LANYARD?  Remove the strap and fix the lanyard buckle as shown in the illustrations. MYBUDDY can be worn on the wrist or around the neck.

  • Page 8: Downloading The Mobile Application

    Downloading the Mobile application https://itunes.apple.com/us/app/eurokid https://play.google.com/store/apps/d s-mybuddy/id1218702459?mt=8 etails?id=com.eurokids.mybuddy...
  • Page 9 Installing the Mobile Application  A total of 4 Mobile nos can be paired with one MYBUDDY Device.  The first registration for each MYBUDDY Device is the Primary Parent, who also gets 2 additional features: 1. To add / delete...
  • Page 10 Dashboard and Features Provides Battery information of Navigation Menu the MYBUDDY Device MYBUDDY Device Provides information of last recorded Profile location and time of the MYBUDDY Device Location of the MYBUDDY Device Denotes the accuracy of location. Device Options...
  • Page 11 Updating the Mobile No. of MYBUDDY Enter the Mobile no. of the SIM card Click on the Edit (Pencil) Icon entered in MYBUDDY...
  • Page 12 Locate  To Update real- time Location – An SMS is sent from the Parent’s Mobile to fetch the real-time location of the MYBUDDY Device.  The Device Refreshes location automatically without any SMS every 3 Minutes (Default settings).  The Device...

  • Page 13: Activity Log

    Activity Log  Activity Log provides the details of SOS, Switch off and Safe zone notifications.
  • Page 14 Timeline  Timeline events of the last 7 days can be seen for each MYBUDDY Device. Click on the Green Menu to view the Click on the Timeline menu Use the Navigation buttons to change timeline in text format the Dates.
  • Page 15 Adding Safe Zone  A total of 6 Safe Zones can be added for each MYBUDDY device.  Minimum Radius of safe zone(s) is 100 Metres and Maximum - 500  Safe Zone(s) notifications are dependent on the Network and GPS Accuracy.
  • Page 16 Safe Zone Alerts  The Device sends notification when the MYBUDDY Device moves ‘In’ and ‘Out’ of the Safe Zone(s).
  • Page 17 Deleting the Safe Zone(s) Click ‘OK’ on the confirmation The Safe Zone is deleted successfully Select a Safe Zone and Click on the dialog delete icon...
  • Page 18  The Switch Off function works using an SMS sent to the MYBUDDY Device from the The Mobile Application will display a A Notification is sent to the Parent Primary Parent’s Grey Bar “MYBUDDY Switched off” Application mobile number.

  • Page 19: Satellite View

    Satellite view Click on satellite view to Toggle satellite view of the Dashboard...
  • Page 20  An SOS cannot be raised twice. When the MYBUDDY is in the SOS MODE, another SOS cannot be raised until the first SOS is dismissed.  An SOS cannot be raised when the MYBUDDY Device is in the Safe Zone.
  • Page 21  A Total of 3 MYBUDDY Devices can be paired to a Parent’s Mobile  All Registered Contacts have to follow the registration process. For security reasons only the Primary Parent will get the option to Switch Off the MYBUDDY Device.
  • Page 22 Pairing of Additional MYBUDDY Devices  A Total of 3 MYBUDDY Devices can be paired to a Parent’s Mobile Enter the 15 digit IMEI no. of the Click on the + Icon to pair more additional MYBUDDY devices MYBUDDY Devices...
  • Page 23 Device refresh rate Higher location frequency will increase the device’s battery life, however will delay the notifications of ‘In’ and ‘Out’ of Safe Zones Click Sync ‘Now’ to immediately Click on the desired refresh change the Refresh Rate frequency and click “SUBMIT” (SMS cost will be incurred)
  • Page 24 Battery Life of MYBUDDY • GPS usage (Outdoor Conditions) Device Refresh Rate Battery Life* Assumption on Usage* significantly increases battery consumption. 1 hour Outdoor 1 minute 11 hours • 10 hours Indoor Fully charged batteries kept idle, gradually lose charge, please charge the device prior...
  • Page 25 Subscription  The location subscription is valid for 1 year from the date of initial pairing.

  • Page 26: Help And Support

    Help and Support  The Help and Support of the mobile application can be obtained via Call – 8885068808 Email – support@huginnovations.com Live Chat – www.huginnovations.com...
  • Page 27 In case the Parent Logs in from a New/ Different Mobile  The Parent is logged out of all devices automatically. Select “Sign In” option in the Enter the Mobile No. and the 4 digit application PIN and click “Sign In”...
  • Page 28 In case the Parent Forgets the 4 digit PIN Enter the Mobile No. and the New Click on the ‘Forgot PIN’ Option 4-digit PIN An SMS is sent from HUGINN with the New 4-digit PIN...
  • Page 29 In case the Parent Changes Mobile No. / Email ID Enter the One Time Password received via SMS and click “Proceed”. You can Click on the profile name to make Edit the details and Click “SAVE also click on GET OTP via IVR Phone changes to the Mobile No., Email ID CHANGES”...
  • Page 30 3G/4G/CDMA Coverage, which are not supported. How much Data recharge is required for the It is recommended to have a 200 MB Data Plan per month for the MYBUDDY MYBUDDY Device. Device. The MYBUDDY device also uses SMS for raising SOS and hence it is recommended to have sufficient balance in the SIM card inserted in the device.
  • Page 31 1. MYBUDDY device 2. Lanyard 3. Buckle 4. Magnetic charging cable 5. Strap 6. Quick Start Guide How can MYBUDDY be used? MYBUDDY is an omni wear device. You can attach the GPS Device to the School Bag/Belt loops in case the child is not comfortable wearing the device. Is MYBUDDY Safe? The device conforms to the Indian SAR (Specific Absorption Radiation) levels.
  • Page 32 MYBUDDY Device is small, inconspicuous and does not make any noise at all. It is completely safe and school ready. Can MYBUDDY Be tracked when Switched off ? No. Similar to a cell phone, when it is turned off it cannot send or receive communications. However, you will get notification with last known location when the tracker is turned off.
  • Page 33 Do I need to wait for the low battery to No. You can charge it anytime you’d like. We recommend planning charging of recharge the product? MYBUDDY to ensure adequate battery life before usage by the child. Please note that charging it too often can deteriorate the battery.
  • Page 34 How many Contacts can be registered per MYBUDDY A total of 4 contacts can be saved per MYBUDDY Device. The first parent Device? to register is the Primary parent and has exclusive rights to switch off the device and edit/add/delete secondary contacts.
  • Page 35 Can I create unlimited safezones? No, Only a total of 6 Safezones can be saved for Each MYBUDDY Device. All EuroKids school locations are also tagged as Safezones. How Many devices can I pair with one A total of 3 MYBUDDY Device can be saved to one contact Mobile No.