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Escalation Matrix:
Escalation
Contact
Sl
Level
Person
1
L1
Mounika
Sagar
2
L2
Sharma
Chetan
3
L3
Sachdeva
Return Address of Instrument (In case of any repair & Re-calibration after 12 months):
INSTRUKART HOLDINGS
Plot no. 18, Road no. 1 A
Czech colony, Near Reliance Fresh
Sanath Nagar, Hyderabad 500018
Phone: 040-40262020 / 7331110506
Note: Please mention PO Number in the covering letter while dispatching.
Page 5
Product Support by Vendor for AI-IAQ-SP-IoT Portable Monitor
Role
Support
Engineer
Technical
Head
Managing
Partner
Escalation Matrix
Contact
04040262020
/ 7331110506
9989190588
9394030848
E-mail ID
enquiry@instrukart.com
sagar@instrukart.com
chetan@instrukart.com
SLA
within 2
hours
within 6
hours
within 12
hours
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