Newgy Robo-Pong 3050XL Troubleshooting

Troubleshooting the Newgy Robo-Pong 3050XL
Introduction
Since its introduction in late 2017, the Newgy 3050XL has been sold in countries around the world.
Feedback from worldwide users show that the mechanics and electronics of the 3050XL are very robust
and trouble free. However, there have been some reports from users unable to pair or maintain a
Bluetooth connection to their robot. These problems are almost always related to user issues and user
device settings.
The following guide is for 3050XL issues, with a concentration on Bluetooth issues for connecting or
maintaining a connection with the 3050XL.
Part 1. Setting up the 3050XL
Follow the Newgy 3050XL Quick Start Guide to properly set up your robot. Important points to
remember are:
•
The 3050XL robot must be attached to the table so the trays are level and parallel to the table
surface. The side nets should be tensioned so the recycling net system is snug to the table.
•
Use only high-quality 2-star or 3-star 40+ table tennis balls. Do not mix brands or star ratings of
balls and do not mix-in or use 38mm, 40mm, or 40+mm training balls.
•
When the 3050XL is plugged in, the robot head will rise to the home position and the servos will
be energized. The energized servos produce a humming noise and is normal. Even when the
robot is sleeping, as long as it is plugged in, the servos will be energized.
•
Do not attempt to manually adjustment or move the robot head when power is applied to the
robot – damage will occur.
Part 2. Downloading the latest App version
The Newgy App is ever evolving and the App will be updated as Newgy discovers better ways to bring
3050XL owners better playing experiences.
•
Android users: Download or update the Newgy Industries, Inc. App from the Google Play Store.
In countries where Google is not available, contact your local distributor for App delivery
instructions.
•
Apple iOS users: Download or update the Newgy Industries, Inc. App from the Apple App Store.
For both Android and Apple iOS, recent App changes can be found on the store page by scrolling
down to the 'What's new' section. When the App is opened, the current installed App version
can be found in the lower right hand corner (example 1.2.3).
•
Windows users: Download the latest Newgy Windows App (compatible with Windows 10 only)
directly from https://www.newgy.com/pages/downloads
find the 3050XL Windows 10 Application. In countries where Newgy.com is not available,
contact your local distributor for Windows 10 App delivery instructions.
Note! Not all Android devices are created equal. Off-brand Android devices may use inferior Bluetooth
hardware chips in the phone or tablet. Be sure that you are using a quality Android device.
Part 3. Connecting or maintaining a connection to your device to the 3050XL by Bluetooth
Scroll down to 'Current Software' to