Comrex STAC Manual

Studio telephone access center
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IAGRAM AND
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ONTACT
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Summary of Contents for Comrex STAC

  • Page 1: Table Of Contents

    TUDIO ONTROL URFACE .......T ............22 YPICAL TUDIO PERATION .......O ..........23 THER ONTROL URFACE NDICATIONS ...STAC IP ....................25 ECTION .......A STAC IP ................. 25 BOUT .......S ..................25 ETUP .......R ................25 EQUIREMENTS .......IP A ............25 DDRESS ONFIGURATION .......S...
  • Page 2 ............21 ABLE CREENER TATES NDICATIONS ...T 6 - S ............22 ABLE TUDIO TATES NDICATIONS ...T 7 - STAC IP S ............30 ABLE TATES NDICATIONS ...T 8 - C ..........32 ABLE ONTROL URFACE SSIGNMENT ...F 1 - STAC H .............
  • Page 3 Most items are available off the shelf, either directly from Comrex or from our stocking dealers. Comrex stands behind its products. We promise that if you call us for technical as- sistance, you will talk directly with someone who knows about the equipment and will do everything possible to help you.
  • Page 4 STAC firmware. This player is required for implementation of “Console STAC IP” as outlined in this manual on page 25. If you cannot agree to the terms of this EULA, please notify Comrex and we will provide firmware that removes this function.
  • Page 5 STAC Product Manual rights, trademarks and other intellectual property rights therein. Your possession, instal- lation, or use of the Player does not transfer to you any title to the intellectual property in the Player, and you will not acquire any rights to the Player except as expressly set forth in this Agreement.
  • Page 6 OMREX ORPORATION 8. Export Controls. You shall not acquire, ship, transport, export or re-export the Player, directly or indirectly, into any country in violation of any applicable law (including, but not limited to, the United States Export Administration Act and the regulations promulgated there under) nor will you use the Player for any purpose prohibited by such laws.
  • Page 7: Ection

    (1) Operating manual (1) Warranty card (Please fill out and return.) *The STAC system is delivered as a six or twelve-line model. A six-line STAC (STAC6) can be upgraded to a twelve-line STAC (STAC12) with one addi- tional telco board and a sidecar for the control surface to allow line control...
  • Page 8: Ainframe Iagrams And

    OMREX ORPORATION ECTION AINFRAME IAGRAMS AND NSTALLATION ANEL IAGRAM AND ESCRIPTIONS AC POWER IN 7 - 9 10 - 12 7 - 9 10 - 12 1 - 3 4 - 6 1 - 3 4 - 6 EXPANSION PHONE LINE IN LOOP-THRU OUT PORT SEND IN...
  • Page 9 YBRID UTPUT ing the audio of the caller(s) on Hybrid 2. ONNECTOR 13) H Use this RJ-45 jack to connect an external hybrid to STAC. Refer to page 42 YBRID XPANSION for additional information. 14) P These four RJ-45 jacks provide connection of telephone lines 1-6 and 7-12...
  • Page 10: Hone Ine Inouts

    1/4/7/10 1/4/7/10 Ring 3/6/9/12 Ring Unused Unused XLR P STAC audio connections are balanced professional level inputs and out- INOUTS puts. All XLRs are pinned as follows: Table 2 - XLR Pinout Pin 1 Ground Pin 2 Audio + Pin 3...
  • Page 11: Ront Anel Iagram And

    STAC Product Manual RONT ANEL IAGRAM AND ESCRIPTIONS INPUT HYBRID 1 HYBRID 2 1 2 3 4 5 6 7 8 1) I This indicates the Send Input level, or the level of audio sent to callers NPUT NDICATOR when On Air. This indicator should be green during typical audio. It will light amber when the system is approaching its limit and red when the system is clipping.
  • Page 12: Witches

    When both DIP Switches 5 & 6 are ON, a very aggressive 18 dB of caller suppression is applied. ON = STAC will dynamically adjust the level of incoming caller audio to 7) AGC provide more uniform level output on the incoming caller audio.
  • Page 13 STAC until the downstream device goes on-hook. Note: When the STAC has taken a line “off hook”, it is always disabled at the Loop-Thru jack. ON = Lines must be dropped manually by control surfaces or STAC IP .
  • Page 14: Stac M

    DB-25 cable, both of which are available at electronic retailers like Radio Shack. At this time, two signals are available on the parallel port of the STAC main- frame (using firmware 1.2 or higher): Table 3 - Parallel Port Pinout...
  • Page 15: Ontrol Urface Iagrams And Asics

    5) Studio and Screener surfaces have different color lights to indicate the various states of each phone line. If you plan on using only one control surface (without STAC IP), you must configure the surface for Studio, since this will be the only way to put calls...
  • Page 16: Op Iew Iagram And

    OMREX ORPORATION IAGRAM AND ESCRIPTIONS 1) H Used to screen incoming calls and to make outgoing calls. ANDSET Used to send touch tone dialing to the phone line selected. 2) D 3) A Depending on DIP switch settings, can be used to trigger an external de- vice via contact closure (Aux function) or to select the next call to put On Air (Next Function).
  • Page 17 STAC Product Manual...
  • Page 18: Onfiguration

    OMREX ORPORATION The STAC control surface is configured via six DIP Switches on the rear ONFIGURATION panel (shown as #11 of the R diagram on page 17). Each control surface connected to STAC may be configured independently. The DIP Switches are considered ON when they are in the UP position (i.e. the actuator points toward the top of the surface).
  • Page 19: Dip S

    STAC Product Manual The Aux/Next button has several functions which are controlled by the BOUT THE settings of DIP Switches 2 & 3 on the control surface. The configuration UTTON AND of these DIP Switches also alters the Contact Closure function (available...
  • Page 20 Note: The control surface contact closure is NOT rated for high voltages or currents. DO NOT switch AC mains power using this closure. Note: Record Trigger and Line Ringing Indication are also available from the mainframe. See STAC M on page 14 for details. AINFRAME...
  • Page 21: Ontrol Surface Operation

    STAC Product Manual ECTION ONTROL URFACE PERATION Each of STAC’s six or twelve lines can be in one of several states. Table 5 CREENER ONTROL URFACE shows these states and the resulting indications: Table 5 - Screener States/Indications Line State...
  • Page 22: Tudio Ontrol

    OMREX ORPORATION Each of STAC’s six or twelve lines can be in one of several states. Table 6 shows TUDIO ONTROL URFACE these states and the resulting indications. Table 6 - Studio States/Indications Line State Button Color Cadence Note Idle...
  • Page 23: Ther Ontrol

    Auto Attendant has five possible settings: 1) STAC does not answer incoming calls. 2) STAC answers incoming calls after two rings and puts calls On Hold. 3) STAC answers incoming calls after six rings and puts calls On Hold. 4) STAC answers calls after two rings and plays a short outgoing message to the caller before putting the line On Hold.
  • Page 24 For example, if AA is selected on one control surface, it is active on all. When this button is inactive, STAC will not automatically answer incoming calls. When the button is active, incoming calls will be automatically answered.
  • Page 25: Stac Ip

    STAC IP interface will appear on the display and the control functions are enabled. 2) Remote STAC IP – Accessed by pointing a browser to the STAC’s IP ad- dress over a network. To set up and configure the STAC IP address, see IP section below.
  • Page 26: Tatic Vs Ynamic

    OMREX ORPORATION STAC is able to serve web pages to clients using web browsers. In order TATIC VS YNAMIC for the browsers to find STAC on your network, STAC must be assigned an DDRESSING IP address. This address can be a fixed static number or can be assigned dynamically by your network, if a DHCP server is present on your network.
  • Page 27: Aining Ccess

    NTERFACE control surface with the following exceptions: 1) In order to screen calls using STAC IP , you will need to have a control surface attached to the system. Although you can answer calls using the STAC IP interface, calls will be routed to the handset (or headset) of the control surface you designate.
  • Page 28: Ajor Stac Ip F

    Priority line is the one that has been on hold the longest. This function allows the user to change the Priority Queue. Note that, on STAC IP , this function works slightly differently than on the control surfaces. Here, you must select the line you wish to “bump”...
  • Page 29 If no lines are locked, all calls are routed to Hybrid 1. Note: The On Air buttons are visible, but disabled, if the STAC IP session is set for Screener or associated with a screener control surface.
  • Page 30: Utton Tatus

    Display line status or screening information associated with a particular TATUS IELDS line. The STAC IP buttons indicate the status of each line in much the same UTTON TATUS way as the control surface. Table 7 shows the different line states and their...
  • Page 31: Sing Stac Ip W

    STAC Product Manual The normal mode of operation of STAC IP is referred to as Text Entry Mode. STAC IP W SING ITHOUT A For users who prefer to use only a keyboard, STAC offers Command Mode OUSE which allows a user to press any button on the interface by entering a two or three key sequence.
  • Page 32 SCAPING OMMAND return to Text Entry Mode. The cursor will be placed in the chat window. REMATURELY While in Text Entry Mode in STAC IP , pressing the Tab key will scroll through THER UNCTIONS the various text boxes. The Up Arrow (h) and Down Arrow (i) keys select lines for text entry.
  • Page 33 STAC IP configuration settings, you may have a firewall issue blocking access. STAC IP requires that TCP port 8080 be open on your system to op- erate correctly. You may need to configure your firewall or router to enable...
  • Page 34 We can, however, make the following general suggestions: 1) If you cannot remotely access STAC IP , don’t assume that it’s always the fault of the network on the STAC side. Double check the STAC IP settings (especially the netmask and gateway settings).
  • Page 35 STAC can be treated independently from the telephone line switching and hold functions in STAC. STAC hybrids are only utilized on calls that have been put On Air. A block diagram of the STAC system is shown in the figure below.
  • Page 36 – providing consistent, high-quality sound and send-to-caller separation. The hybrids help bring uniformity and high quality sound to a broadcast talk show environment. STAC contains two digital hybrids. Only one STAC hybrid is used in nor- STAC H BOUT THE YBRIDS mal use (e.g.
  • Page 37 Callers on both hybrids will hear audio applied to the Send Input on the STAC mainframe. Audio from the caller(s) on Hybrid 1 is available on the Hybrid 1 Output port. Audio from the caller(s) on Hybrid 2 is available on the Hybrid 2 Output port.
  • Page 38 BOUT INUS callers on the STAC. Essentially, it is a mix of all audio being sent over the air minus the callers themselves. This feed is only applied to the Main Send Input on the STAC. The On Hold audio typically contains the entire program feed, including callers.
  • Page 39 Feed this bus to the UDITION STAC as a mix-minus. In Figure 2B on page 40, the system is shown using the Audition Bus on a console. Figure 2A - Console Provides Mix-Minus Bus �����������...
  • Page 40 OMREX ORPORATION Figure 2B - Using Audition Bus on Console A - ( PTION CONTINUED ONSOLE ROVIDES UDITION ����������� ������� �������� ������� �������� ������� ������� ������� ������� ��������� ������������� ������������� ���� Send In Hold Audio In Aux Out Hybrid 1 Hybrid 2 �...
  • Page 41 STAC Product Manual B - C If you plan to use both STAC hybrids (more than one call at a time) then PTION ONSOLE you will need to provide a mix-minus with both callers removed. See if ROVIDES INUS your module can be configured to remove more than one of the incom-...
  • Page 42 (like the Comrex OF AN XTERNAL YBRID TO DH20) to the STAC via the Hybrid Expansion Port on the STAC main- ROVIDE NPUT ORTS frame rear panel. Essentially, the STAC mainframe will control the lines and instead of forwarding calls to one of its internal hybrids, it will forward them to your external hybrid.
  • Page 43 (no commercials, music, or other audio sources) but this may be suitable in some circumstances, since the caller will hear the entire program mix while On Hold. Set DIP Switch 1 on the STAC mainframe to ON to make the Send Input compatible to a microphone level.
  • Page 44 INUS EATURE setting DIP Switch 8 on the STAC mainframe to ON, you can apply a full program feed to the STAC, including caller audio. The STAC will attempt to dynamically remove each caller from his outgoing feed. This adaptation re- quires a completely unprocessed and linear signal at the Send Input, like that coming directly off the console.
  • Page 45 The front panel trim pots provide level adjustments of the Send, Aux Send, Aux Out and Caller Out audio connections. Separate audio level controls let you optimize the audio level(s) of STAC to match the audio levels re- quired by the interfaced audio equipment.
  • Page 46 DIP S AINFRAME WITCHES Please visit www.comrex.com to register your STAC and to check for future enhancements and availability of upgrades. To learn about other Comrex products please contact info@comrex.com. Technical questions may be directed to techies@comrex.com. To talk to us on the telephone,...
  • Page 47 ECLARATION OF ONFORMITY Date of Issue: November 15, 2004 Comrex Corporation, located at 19 Pine Road, Devens, MA in the United States of America hereby certifies that the Comrex STAC System bearing identification number US:DXDKF08BSTAC complies with the Federal Com- munications Commission’s (“FCC”) Rules and Regulations 47 CFR Part 68,...
  • Page 48 Address: 19 Pine Road CCORDANCE WITH Devens, MA 01434 UIDE Terminal Equipment: Comrex STAC System The product described above is in conformity with: Document No.: CS-03, Part I Title: Harmonized Requirements for Terminal Equipment, Terminal Systems, and Certified Protection Circuitry...
  • Page 49 Low Voltage Directive (72/23/EEC) EN 60950: 1992 Information regarding configuration of this equipment for operation on the telephone networks of the EC countries may be found in the STAC product manual. Contact person: Thomas O. Hartnett, V .P ., Engineering...
  • Page 50 (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for the Comrex STAC is 0.8, and is shown as the digits represented by 08 in the product identifier US:DXDKF08BSTAC.

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