BURGER KING P400 Install Manual
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BURGER KING P400 Install Manual

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P400 Pinpad Self-Install Manual
VX820 Replacement
Copyright 2020 Burger King Corporation. All Rights Reserved.

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Summary of Contents for BURGER KING P400

  • Page 1 P400 Pinpad Self-Install Manual VX820 Replacement Copyright 2020 Burger King Corporation. All Rights Reserved.
  • Page 2 This guide is the property of Burger King Corporation (“BKC”) and may be used only in a manner and by BKC in writing from time to time. This guide is BKC’s confidential and proprietary property. As an independent owner/operator of a Burger King(r) restaurant, you are solely responsible for the management and operation of your business.

  • Page 3: Table Of Contents

    Organizing your install for long term support..................8 2. Installation ............................... 9 Installing the Pinpad Terminals – Drive Thru ..................9 Installing the P400 Pinpad Terminals – Front Counter ................. 11 Verifying Connectivity ..........................11 Transactions and receipts ........................11 How to pair a POS terminal to a Pinpad .....................

  • Page 4: Introduction

    The document intention is to provide a guide to those who wish to swap the current VX820 terminals with the newer Verifone model P400 terminal. Restaurants that are replacing their POS system or franchisees who have a New Restaurant Opening (NRO) should leverage their POS installation to complete the Pinpad installation.

  • Page 5: Post-Requisites

    #1 Philips Head Screwdriver (precision, mini tip) • #2 Philips Head Screwdriver • Flat Head Screwdrivers • Standard/Metric Allen Wrenches • Wire Cutters • Cordless Drill w/ assorted bits • Electrical Tape Copyright 2020 Burger King Corporation. All Rights Reserved.

  • Page 6: Required Deliverables: In The Event Of An Audit

    Gift Card Approval from each Terminal (Include successful GC Redeem) Suggested times for installation are: 3am – 6am 9:00am – 10:30am 1:30pm – 5pm 7pm-10pm Note: Guiding principle is to stay away from your peak times Copyright 2020 Burger King Corporation. All Rights Reserved.

  • Page 7: Inventory- (Included In Every Applicable Shipment)

    Drive thru Wall mount • Black wire Ties for cable management Programming the MAC Addresses into the Sicom POS Database Front Counter: Ethernet Dongle Hub Drive thru: Ethernet Dongle Hub w/ Breakaway P400 terminal Copyright 2020 Burger King Corporation. All Rights Reserved.

  • Page 8: Organizing Your Install For Long Term Support

    Organizing your install for long term support Prior to replacing the VX terminals with the newP400 terminals, organize and place each P400 terminals by each POS location. Using the information obtained on the P400 box document Serial number (9 digits) and MAC Address (12 alphanumeric characters) using the 1000 Ethernet protocol).

  • Page 9: Installation

    D. With the Ethernet Dongle Hub powered up, unplug the POS terminal CAT5 cable from the existing cable and plug it into one of the two ports in the Ethernet Dongle Copyright 2020 Burger King Corporation. All Rights Reserved.
  • Page 10 F. On the back of the P400 Terminal, remove the cover and set aside. Connect the terminal cable to the back of the P400 (be careful not to bend the Pins) and place back the cover securely Note: Screwdriver is needed to disconnect the VX820 terminal ***Important: After connecting the unit to power for the first time, the booting process can potentially stop in a black screen with a message ending on “please wait…”...

  • Page 11: Installing The P400 Pinpad Terminals - Front Counter

    POS terminal CAT5 C. On the back of the P400 Terminal, slide back panel to connect the terminal cable to the back of the Pinpad, replace the back cover and secure once again...

  • Page 12: How To Pair A Pos Terminal To A Pinpad

    D. Enter Displayed Code on Pinpad Terminal followed by pressing Enter (Green Button) If done successfully, you will get a message on the POS terminal that reads; PIN MATCH, then close the dialog window on the POS Terminal Install Complete. Copyright 2020 Burger King Corporation. All Rights Reserved.

  • Page 13: Installing The Front Counter Mounts

    The new P400 stands use the same base as the VX820. Using the upper plate of the P400 stand you will be able to screw it into the VX stand base.

  • Page 14: Installing The Drive Thru Mount(S)

    Note: You can install the stands taking one of 2 approaches. The First approach is to leverage the existing wall mount. All that needs to be done is to screw new clip onto the back of the P400. The second approach is to install new cradle and clip.

  • Page 15: Installing The Privacy Guard And Screen Protector

    C. Wipe the device screen to remove any fingerprints/debris before applying the Screen Protector. Smooth out the Screen Protector to eliminate any air bubbles. II. Wipe any remaining fingerprints from the screen protector face. Copyright 2020 Burger King Corporation. All Rights Reserved.

  • Page 16: Cable Management

    1. Open the Main Door a. To open the main door, locate the lock. Using supplied keys, unlock by inserting the key and turning b. Screen will come forward when the door opens Copyright 2020 Burger King Corporation. All Rights Reserved.
  • Page 17 Once screws have been removed, disconnect cables and remove the bracket by pulling outward b. To complete the process, you will need to reverse the steps and replace the Pinpad bracket with the new bracket and reconnect cables Copyright 2020 Burger King Corporation. All Rights Reserved.

  • Page 18: Troubleshooting

    You will need to call the network provider to determine root cause of the network failure Verifone Device – POS Terminal Registration Failed Error: Verifone Pinpad (un)registration failed. Call support Sicom support Copyright 2020 Burger King Corporation. All Rights Reserved.
  • Page 19 Confirm the Gift Card being used, has not been previously activated (it cannot be issued twice) ▪ Performing Test balance inquiry TransArmor Registration POS Terminal ERROR Verifone Device ERROR Server Not Allowed (514) Copyright 2020 Burger King Corporation. All Rights Reserved.
  • Page 20 ✓ There is no update or fix for a tamper message, the device must be replaced ✓ Contact Verifone via leasing portal email to order a new device Copyright 2020 Burger King Corporation. All Rights Reserved.

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