Arlo Essential Video Doorbell User Manual
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Arlo Essential Video Doorbell User Manual

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Summary of Contents for Arlo Essential Video Doorbell

  • Page 1 Essential Video Doorbell Wire-Free User Manual...

  • Page 2: Table Of Contents

    Get Started Charge the battery before installation ..................... 8 Use the Arlo app for installation and setup ..................9 Tips for optimal WiFi performance ....................9 Connect your mobile device to a 2.4 GHz WiFi network during setup ........10 Doorbell LED ............................
  • Page 3 Adjust the flicker setting ........................49 View device information ........................49 Remove a device from your account ..................... 49 Restart the doorbell from the Arlo app ..................50 Modes, Rules, and Alerts Arm or disarm all your Arlo devices ....................51 Modes ..............................
  • Page 4 Scan the QR code during Chime 2 setup ..................69 Arlo doesn’t discover your Chime 2 during setup ............... 70 Your Chime 2 doesn’t ring when the Arlo doorbell is pressed ..........70 Reset the Chime 2 ..........................71 Can’t see video streams in a browser .................... 72 Not receiving push notifications .....................

  • Page 5: Get To Know Your Doorbell

    1. Get to Know Your Doorbell A better way to see the complete picture at your door. Your Arlo Essential Video Doorbell Wire-Free can be powered by a rechargeable battery or hardwired. Connect directly to WiFi for easy setup. When motion is detected, receive notifications and view live video from your phone.

  • Page 6: If You Choose To Wire Your Doorbell

    3. Optional: Connect a wired chime on page 22. Get the Arlo app Download the Arlo app. The Arlo app lets you create an Arlo account in the cloud and set up and manage all your Arlo devices. Note: If you already use the Arlo app, make sure that you’re using the latest version.

  • Page 7: Do More With Arlo

    You can add these options: • Arlo Chime 2. The Arlo Chime 2 may be included with your Essential Video Doorbell Wire- Free, or sold separately. Your Chime 2 lets you receive instant alerts from your wire-free Essential Video Doorbell and your Arlo cameras. For more information, see Chapter 3.

  • Page 8: Get Started

    Note: If you haven’t installed your doorbell yet, we recommend that you wait to insert the battery into the doorbell until you are ready to follow the steps in the Arlo app to install and set up your doorbell.

  • Page 9: Use The Arlo App For Installation And Setup

    2. Follow the instructions in the Arlo app to install and set up your wire-free Arlo Essential Video Doorbell. Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https:// my.arlo.com/#/login...

  • Page 10: Connect Your Mobile Device To A 2.4 Ghz Wifi Network During Setup

    Connect your mobile device to a 2.4 GHz WiFi network during setup If you’re connecting your wire-free Essential Video Doorbell directly to your router’s WiFi network, it’s important to understand that your mobile device must connect to the same WiFi network as the doorbell during setup.

  • Page 11: Doorbell Led

    Rapid flashing white. The Arlo app discovered your doorbell. • Flashing amber. The Arlo app did not discover your doorbell. Make sure that both your doorbell and your mobile device are connected to the same 2.4 GHz WiFi network. Get Started...

  • Page 12: Choose A Good Spot To Mount Your Doorbell

    Essential Video Doorbell Wire-Free LED behavior after setup • Slow breathing pattern white. The doorbell detected motion. • Solid white. The doorbell is connected to a call. Fading white. The call from the doorbell ended. • Choose a good spot to mount your doorbell The best location for your doorbell varies by household and outdoor environment.

  • Page 13: Mount Your Doorbell Wire-Free

    Essential Video Doorbell Wire-Free Mount your doorbell wire-free Note: If you want to hardwire your doorbell, which is optional, see Hardwire your wire-free Essential Video Doorbell on page 24. 1. Place the mounting plate on the wall where you want to mount your doorbell, and mark the locations for the two screw holes.

  • Page 14: Test Motion Detection

    You can use the motion detection test to find the right motion sensitivity setting for your doorbell. 1. Open the Arlo app. 2. Tap the gear icon next to the Essential Video Doorbell Wire-Free. 3. Tap Device Utilities > Motion Detection Test. 4. Move in front of the camera.

  • Page 15: Recharge The Battery After Installation

    Warning: Do not leave the doorbell outdoors without the battery installed. Doing so can result in water intrusion into the doorbell. 1. Locate the release pin that came with your wire-free Arlo Essential Video Doorbell. Alternatively, you can use a paperclip or a similar object.

  • Page 16: Chime Options For Your Doorbell

    When the doorbell is secured, there is a click sound. Chime options for your doorbell The wire-free Arlo Essential Video Doorbell offers several chime options. To hear a ring when someone presses your doorbell, you can connect the doorbell to an Arlo Chime 2, your home’s traditional chime, a smart home voice assistant system, your mobile device (for SIP video call), or an Arlo Chime with a compatible Arlo SmartHub or base station.
  • Page 17 Arlo Chime, sold separately. If you have an Arlo SmartHub or base station, you can use it to add an Arlo Chime to your Arlo account. When an Arlo chime is on your account, you can pair it with your Arlo doorbell.

  • Page 18: Meet Your Chime 2

    3. Arlo Chime 2 The Arlo Chime 2 is optional. Depending on the product you purchase, the Arlo Chime 2 may be included with your Arlo Essential Video Doorbell Wire-Free, or sold separately. The Arlo Chime 2 lets you receive instant alerts from your Arlo doorbell and your Arlo cameras.

  • Page 19: Do More With Your Chime 2

    Arlo Smart subscription. You can pair more than one Arlo doorbell with your Chime 2. For example, if you have two Arlo Essential Video Doorbells (Wired or Wire-Free), you can set both to trigger your Arlo Chime.

  • Page 20: Chime 2 Led

    Essential Video Doorbell Wire-Free Chime 2 LED The Arlo Chime 2 LED indicates the chime status and activity. When the chime first powers on, the LED lights solid white for a brief period. During regular operation, the LED is off except when the Chime 2 is making a sound.

  • Page 21: Use Silent Mode To Stop The Chime 2 From Ringing

    Use silent mode to stop the Chime 2 from ringing The Chime 2 rings when it’s paired to your Essential Video Doorbell and someone presses the doorbell button. To stop the Chime 2 from ringing, select silent mode for the doorbell.

  • Page 22: Optional: Connect A Wired Chime

    Voltage requirements If you choose to wire your wire-free Essential Video Doorbell, the voltage must be 8 – 24 VAC and a transformer is required.

  • Page 23: Check The Voltage Level Printed On The Doorbell Transformer

    Essential Video Doorbell Wire-Free Use a multimeter to check the voltage of a transformer 1. Disconnect your existing doorbell. To do this, unmount or unscrew your existing doorbell to expose the wiring or AC terminals on the back. 2. Set your multimeter to AC (the V with a wavy line on top or next to it).

  • Page 24: Change From Wire-Free To Wired Installation

    Change from wire-free to wired installation If you already set up your doorbell wire-free, and now want to hardwire it, you must first remove the doorbell from your Arlo account, then re-add it in the Arlo app and follow the instructions for a wired doorbell.
  • Page 25 Essential Video Doorbell Wire-Free Installation overview You must use the Arlo app for installation and setup. The Arlo app guides you through hardwired installation in this order: 1. Turn off your power at the breaker. Warning: Failure to turn off your power might result in serious injury.

  • Page 26: Battery Charging With A Hardwired Doorbell

    Additionally, frequent use of the doorbell can result in complete battery drain because the doorbell battery only charges when not in use. You can use the Arlo app to verify changes in the battery percentage, but you will not see a charging icon when the doorbell is hardwired.

  • Page 27: Use Your Doorbell

    Doorbell recording in your Arlo library. If you want to receive the call on a different phone, you can log out of the Arlo app on the first smartphone and log into the Arlo app on another smartphone or tablet.

  • Page 28: Respond To A Visitor With A Quick Reply

    7. When you’re finished, tap End. Respond to a visitor with a Quick Reply 1. When you receive a call from the wire-free Essential Video Doorbell, tap Accept. 2. If you’re prompted to allow Arlo to access the camera, tap OK.

  • Page 29: Play A Message From A Visitor

    Essential Video Doorbell Wire-Free Play a message from a visitor If a visitor leaves a message after pressing your doorbell, the message is saved in your Arlo library. 1. Open the Arlo app. 2. Tap Library. 3. Tap the doorbell recording.

  • Page 30: Control The Doorbell Led

    Turn the doorbell siren on and off Your doorbell includes a siren that you can turn on to discourage tampering by an unwanted visitor. With an Arlo Smart plan, you can activate the siren from the push notification sent on motion detection.
  • Page 31 Essential Video Doorbell Wire-Free 3. Tap Activate Siren. If you have multiple Arlo devices with sirens, you’re prompted to select a device. 4. Swipe the Siren icon to the right. The siren remains active for five minutes or until you turn it off.

  • Page 32: View And Record Videos

    6. View and Record Videos When you open the Arlo app, the Devices page displays your doorbell’s camera feed. Tap to turn the siren on and off Live camera feed from the doorbell Tap Play to stream the camera feed...

  • Page 33: View Your Doorbell's Camera Feed

    Video Settings. 1. Open the Arlo app. 2. Tap Library. 3. Tap any live video or prerecorded video from your Arlo library. A full screen view displays. 4. To pan and zoom using a mobile device: •...

  • Page 34: Take A Snapshot From Live Video

    2. Tap the camera feed image. 3. Tap the microphone icon . 4. The first time you use 2-Way Audio, allow Arlo to use your phone’s microphone. 5. Tap the microphone button. Two-way audio automatically opens, allowing you to use 2-Way Audio.

  • Page 35: Motion Detection Activity Zones

    Essential Video Doorbell Wire-Free Motion detection activity zones With an Arlo Smart subscription, you can designate zones within the doorbell camera view where you want the camera to detect and record motion. Add an activity zone 1. Open the Arlo app.

  • Page 36: View Recordings And Snapshots

    Recordings are encrypted with your user name and password. You can access your recordings from the Arlo app on your mobile device or by using a web browser to visit https://my.arlo.com/#/login. You can download recordings from the cloud and save them.

  • Page 37: Download Recordings

    Essential Video Doorbell Wire-Free Use the filter You can use the filter to find and view recordings based on criteria that you select. 1. Open the Arlo app. 2. Tap Library. 3. Tap Filter in the upper left corner of the page.
  • Page 38 3. Tap a recording. 4. Tap Share. 5. Share the file. Donate recordings for research You can donate video or snapshot files to Arlo to use for research and development of Arlo products. 1. Open the Arlo app. 2. Tap Library.

  • Page 39: Change Your Settings

    7. Change Your Settings Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https:// my.arlo.com/#/login...
  • Page 40 Essential Video Doorbell Wire-Free • SMS text message. When someone attempts to log in to your Arlo account, Arlo sends a text message to the phone number that you verified for two-step verification. Enter the security code from the text message to complete the log in.

  • Page 41: Use Face Or Fingerprint Authentication

    Android devices: Android OS version 6.0 or higher A compatible Android device with fingerprint authentication Turn fingerprint authentication on and off for the Arlo app 1. Enable fingerprint authentication on your iPhone or Android device. 2. Open the Arlo app.

  • Page 42: Customize Your Profile

    5. Slide the toggle Face ID to the right (on) or left (off). Customize your profile You can enter your name, add a profile photo and home address, and opt-in or opt-out of Arlo news and support updates. Add a profile picture 1.

  • Page 43: Change Your Arlo Password

    4. Enter your profile settings. 5. Tap Save at the bottom of the page. Change your Arlo password You can change your password in the Arlo app or by logging in to my.arlo.com. 1. Open the Arlo app. 2. Tap Settings.

  • Page 44: Grant Access To Friends

    Essential Video Doorbell Wire-Free Grant access to friends You can add friends to your Arlo account. Friends can view live streams from your cameras; record video clips; view, share, mark as favorite, and delete clips from your library; and take snapshots.

  • Page 45: Change The Time Zone

    Selecting Allow Access Rights allows this friend to change your account and camera settings. 8. Tap Send Invite. An email message is sent inviting your friend to create an Arlo account. This friend’s name is displayed with the status Pending. When the friend accepts your invitation, the status changes to Accepted.

  • Page 46: Doorbell Settings

    Note: If you already added your doorbell in the Arlo app and you selected battery (not wired), then you’ll need to remove your doorbell from the Arlo app and re-add it selecting wired in order to change the chime setting.
  • Page 47 This change takes effect on the next video stream or motion recording. 1. Open the Arlo app. 2. Tap the gear icon next to the wire-free Essential Video Doorbell. 3. Tap Video Settings. 4. Move the slider to increase or decrease the video brightness.
  • Page 48 Your doorbell comes with an Auto HDR feature that is enabled by default. When your doorbell’s camera detects an image that would benefit from HDR, it automatically applies HDR unless you use the Arlo app to disable Auto HDR. With Auto HDR...

  • Page 49: Adjust The Flicker Setting

    The default setting is Auto (60 Hz), but you can change this setting to 50 Hz. 1. Open the Arlo app. 2. Tap the gear icon next to the wire-free Essential Video Doorbell. 3. Tap Flicker Adjustment. 4. Tap a setting.

  • Page 50: Restart The Doorbell From The Arlo App

    Essential Video Doorbell Wire-Free Restart the doorbell from the Arlo app 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the doorbell. 4. Scroll down to the bottom of the page and tap Restart. Change Your Settings...

  • Page 51: Modes, Rules, And Alerts

    8. Modes, Rules, and Alerts You can arm or disarm Arlo devices that detect motion or audio, either individually or all at the same time. You can also can set up a schedule to automatically arm each device. Your doorbell always detects motion. When it is armed, it alerts you when motion is detected, and can be set up to ring a chime.

  • Page 52: Select A Mode

    Then during the daytime, the doorbell could both record and notify you when motion is detected. You can create different modes for the same doorbell or camera, but each Arlo device can only use one mode at a time.

  • Page 53: Rules For Modes

    Rules for modes Each mode uses one or more rules. You can set these options. Trigger device. If your doorbell is your only Arlo device, it is the trigger device that detects • motion. If you use additional Arlo cameras or devices, you can create rules where one Arlo device triggers another.

  • Page 54: Change Motion Sensitivity

    Change motion sensitivity You can edit a rule to change the motion sensitivity level for your cameras. 1. Open the Arlo app. 2. Tap Mode. 3. Tap the wire-free Essential Video Doorbell. 4. Tap Edit next to the mode. 5. Tap Edit next to the rule.

  • Page 55: Manage Alerts

    Arlo notifications on your phone, you must install the Arlo app on your phone. Note: If you log out of the Arlo app on your smartphone or mobile device, you will stop receiving push notifications. 1. Open the Arlo app.
  • Page 56 Geofencing is a virtual fence around a location called a zone. You can use Arlo Geofencing to arm, disarm, or resume schedule modes when your mobile device is in zone or out of zone. To set up geofencing, you must use your mobile device and allow the Arlo app to use your location.
  • Page 57 1. Enable GPS or location services so that Arlo can locate your device. 2. Enable WiFi. 3. Download the Arlo app and log in on each mobile device that you plan to enable for geofencing. For Arlo Geofencing to work on your device, you must adjust the settings on your Android or...

  • Page 58: Geofencing With Multiple Mobile Devices

    Your camera uses this mode when your mobile device is within the radius of your camera’s location. Most people select Disarmed while they’re home. If you use more than one enabled mobile device, you might be asked to select an Arlo device to connect it to.
  • Page 59 • (Required when your friend wants to participate in geofencing) Your friend is logged in to the Arlo app on his or her mobile device and the GPS or location service is enabled on your friend’s mobile device. Enable or disable geofencing for friends’ mobile devices 1.

  • Page 60: Use Your Doorbell To Trigger Another Camera To Record

    10. Select an action device and tap Next. This is the Arlo device that performs an action when the trigger device detects motion or sound. You can select the same Arlo device you’re using as a trigger or a different Arlo device.
  • Page 61 Essential Video Doorbell Wire-Free 2. Tap the wire-free Essential Video Doorbell. 3. Tap the menu on the upper-right corner of the page to open it. 4. Tap Motion settings. 5. To receive alerts when your doorbell detects motion, tap Motion Triggered Alerts.

  • Page 62: Arlo Connect

    Echo Show, Fire TV, or Fire tablet. Alexa can also notify you when motion is detected by your Arlo cameras. To use the Arlo Skill, you need a connected wire-free Essential Video Doorbell and one of these Amazon devices: •...
  • Page 63 Ask Amazon Alexa “Alexa, enable Arlo skill” to receive instructions in your Alexa app to link your Arlo account with your Alexa account. • In the Alexa app, search for the Arlo Skill and select Enable Skill to link your Arlo account with your Alexa account. Use the Arlo Skill After you enable the Arlo Alexa Skill, you can try using these commands: “Alexa, show me <camera name>.”...

  • Page 64: Add Your Doorbell To The Google Assistant App

    For more information, see Google Assistant Help: Control smart home devices. Use Arlo with IFTTT You can use the Arlo app with IFTTT (If This Then That), a free cloud-based service that connects smart home devices and applications. To add Arlo to your IFTTT app, visit ifttt.com/arlo.

  • Page 65: 10. Troubleshooting

    (not Dark) under Settings > Display & Brightness. • If your phone is small, consider using the Arlo app on a tablet to set up your doorbell. • If the infrared (IR) LED on the doorbell is lit red while you are scanning the QR code, cover the LED with your thumb.

  • Page 66: Arlo Doesn't Discover Your Doorbell During Setup

    Essential Video Doorbell Wire-Free Arlo doesn’t discover your doorbell during setup After your doorbell scans the QR code in the Arlo app during setup, the Arlo app attempts to discover your wire-free Essential Video Doorbell on the same WiFi network that your phone is connected to.

  • Page 67: Remove The Doorbell From Its Mount

    Resetting your Video Doorbell returns it to default settings. Your doorbell is also removed from your Arlo account when you reset it. This means that you must use the Arlo app to add and set up your Video Doorbell after a reset.

  • Page 68: Optimize Your Doorbell Battery Life

    10 seconds. When the doorbell resets, the LED on the front of the doorbell flashes white. 5. To add the doorbell to your Arlo account and set it up, open the Arlo app and tap Add New Device.

  • Page 69: Scan The Qr Code During Chime 2 Setup

    When you use the Arlo app to set up your Chime 2, you’re prompted to use your mobile device to scan the QR code located on the chime. If the Arlo app doesn’t read this QR code, try the following: •...

  • Page 70: Arlo Doesn't Discover Your Chime 2 During Setup

    Essential Video Doorbell Wire-Free • Try setting up your Arlo device with a different mobile device. For example, if you tried using a tablet to set up your Arlo device, try using a smartphone instead. • Take a picture of the QR code, and scan the picture of the QR code.

  • Page 71: Reset The Chime 2

    The Chime 2 must be plugged in to an indoor power outlet that supplies continuous power AC power. If your Arlo Chime 2 still doesn’t ring, reset it and add it back to your Arlo account. For more information, see the following section, Reset the Chime www.arlo.com/en-us/support/...

  • Page 72: Can't See Video Streams In A Browser

    Make sure that your browser isn’t blocking the plug-in and that you’re using the latest version of Adobe Flash. Your router might be blocking the ports to which Arlo sends data. To make sure that Arlo can stay connected, you must keep ports 443 and 80 open on your router. Also see the following sections WiFi signal interference and Out of range.

  • Page 73: Not Receiving Push Notifications

    Essential Video Doorbell Wire-Free Not receiving push notifications You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile device. Arlo registers your device for push notification when you log in. If you used the logout option instead of simply exiting the app, you must log back in to the app.

  • Page 74: I Can't Log In To My Arlo Account

    I can’t log in to my Arlo account If you can’t sign in to your Arlo account in the Arlo app or Arlo web portal, select the scenario that applies to you. Follow the instructions to regain access to your account and/or Arlo cameras.

  • Page 75: Troubleshoot Arlo Geofencing

    Prepare your mobile device for geofencing on page 57. • A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as Shutapp or Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable any apps that suppress the Arlo app.
  • Page 76 PN 202-50027-02 Trademarks © Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. Amazon and all related logos are trademarks of Amazon.
  • Page 77 Essential Video Doorbell Wire-Free • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 78 Essential Video Doorbell Wire-Free Radiation Exposure Statement: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body. Déclaration d’exposition aux radiations: Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un...

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