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PPP Taking Care Your Personal Alarm Setup & User Manual

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Your
Personal
Alarm
SET-UP & USER GUIDE

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Summary of Contents for PPP Taking Care Your Personal Alarm

  • Page 1 Your Personal Alarm SET-UP & USER GUIDE...
  • Page 2 Welcome This step-by-step guide includes simple instructions on installing and using your Personal Alarm. Please keep it in a safe place for future reference. By choosing our service you are joining thousands of satisfied customers who are staying safe and independent in their own homes.
  • Page 3 What’s in your Personal Alarm box? Alarm unit Telephone adapter Telephone lead Power adapter Alarm pendant (comes with neck cord and wrist strap) We’re happy to help if you have any questions Please call us on 0800 085 7310 Lines open 9am–5pm...

  • Page 5: Table Of Contents

    Contents Setting up your alarm ..... 6 Choosing where to put your alarm unit Connect the leads and power ....... 7 - 8 Set the time and date ........... 9 - 10 ....11 - 12 Test the alarm unit and alarm pendant Using your alarm Your alarm pendant ..........

  • Page 6: Setting Up Your Alarm

    Setting up your alarm Your alarm service has already been set up with your details and those of your emergency contacts. There are now four steps to follow: • Step One CHOOSING WHERE TO PUT YOUR ALARM UNIT • Step Two CONNECT THE LEADS AND POWER •...
  • Page 7 Choosing where to put your alarm unit Step One C H O OS IN G WH ERE TO P UT YOUR A L A RM U N IT Choosing the right place for your alarm unit is important; it should be placed next to a telephone socket with an accessible power socket available on the same wall within 3 metres of the alarm unit.
  • Page 8 Connect the leads and power Step Two CO N N ECT T HE LE A D S A N D P OWER • Unplug the existing telephone from the telephone wall socket (or broadband filter if fitted) • Plug the telephone adapter into the alarm unit socket labelled •...
  • Page 9 Connect the leads and power • If your home has broadband, please ensure the alarm unit is plugged into the ADSL filter provided by your broadband supplier. If you do not have one you will need to contact your broadband supplier. BROADBAND LINE •...
  • Page 10 Step Three SE T TH E TIM E A ND DAT E Make sure you have completed steps one and two before you continue. You should see a green LED light on your alarm unit. When you set the date and time, you won’t see them shown on the alarm unit, but we need this information if we see a problem that requires us to send you an alert.

  • Page 11: Set The Time And Date

    Set the time and date • Make sure you know today’s date. Then lift the telephone handset and type the following: *61* • Now add the day of the month (01-31) • Add the month (01-12) • Add the last two digits of this year (00-99) •...

  • Page 12: Test The Alarm Unit And Alarm Pendant

    Step Four TE S T T H E AL A RM U NI T AN D A L AR M PENDA NT • The alarm pendant works with your alarm unit. You must link them up by pressing and holding the alarm pendant's button until the light flashes.
  • Page 13 Test the alarm unit and alarm pendant • The testing works out the range of the unit in your home and garden and identifies any blackspots. The alarm pendant should work up to 75m away from the unit. • The operator will guide you through testing at several spots in your home.

  • Page 14: Your Alarm Pendant

    Your alarm pendant • The alarm pendant works with your alarm unit. • When you press the button, a red light will show and the alarm will alert our 24 hour Emergency Resolution team. • The operator will know who you are and where you live, even if you cannot speak or hear them.
  • Page 15 Your alarm pendant The alarm pendant will automatically tell the 24 hour Emergency Resolution team when its battery is low and they will contact you to arrange a replacement. T H E L I G H T O N YO UR A L A RM PENDANT •...

  • Page 16: Your Alarm Unit

    Your alarm unit The speaker on your unit is where you will hear the voice of someone from the Emergency Resolution team. To work properly, the alarm unit must be plugged into both a power socket and telephone socket at all times. Radio Antenna Cancel Button (Green)
  • Page 17 Your alarm unit TH E L I G H T S O N YO U R A L ARM U NI T STATUS LIGHT THIS MEANS (GREEN/RED) Green light on Alarm is working Red light flashing Battery is getting low (every 4 seconds) Red light flashing Telephone line...

  • Page 18: Making An Emergency Call

    Making an emergency call If you need help, press either your alarm pendant button or the red button on the alarm unit. The alarm indicator will flash red. The alarm unit will announce ‘Do not worry, contacting assistance. Please wait while we connect you to an operator’...

  • Page 19: Quarterly Testing

    C AN CE L L IN G A N A L A RM C AL L • If you press the red help button by accident, just wait 5 seconds and press the green cancel button on the alarm unit. The unit will not let you cancel immediately (to avoid accidental cancellation).

  • Page 20: Extension Devices

    Extension devices Do you have any other devices that also use the telephone line? This could include extension phones or TV set-top boxes. They must also be plugged into the unit using the telephone adapter . In turn, must be plugged into the socket labelled These steps are essential, as they let the unit disconnect any extension telephones when raising an...
  • Page 21 Extension devices WA R N I N G : PL EAS E B E AWA RE An alarm call will not reach the Emergency Resolution team if the extension leads are not plugged into the alarm unit and your telephone extension is in use or off the hook. If there is a fault on your telephone line this will also stop the alarm call reaching the Emergency Resolution team.

  • Page 22: Help And Support

    Help and support TH I N G S TO REM EM B ER Remember to wear your unit connected to the alarm pendant at all times. mains power. Keep the alarm unit Ensure your emergency connected to the mains contacts are aware power at all times.
  • Page 23 We’re happy to help if you have any questions Please call us on 0800 085 7310 Lines open 9am–5pm, Monday to Friday Don't Expose the alarm unit to water or other liquids. Connect cables other than those supplied with the alarm unit.

  • Page 24: Common Faults

    CO MM O N FAU LT S FAULT SOLUTION The alarm unit says: Check the alarm unit is plugged ‘Warning – telephone into a working telephone socket. line disconnected’. The alarm unit will not work unless connected to a working telephone line.

  • Page 25: Specifications

    SPEC IF IC AT I O NS All batteries should be disposed of in accordance with the latest legislation TECHNICAL DETAILS Weight: 572g (939g packaged) Dimensions: 185mm x 122mm x 41mm (WxLxD) Mains power: 230v ac 13A electrical socket (3 Watts) Stand-by battery: 2500mAhr capacity (continually internally charged) Back-up time:...
  • Page 26 D EC L AR ATI ON O F CONFO RMIT Y Our alarm manufacturer Tunstall declares that the radio equipment is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following address: www.tunstall.co.uk/approvals Our policy of continual development means that product specification and appearance may change without notice.
  • Page 27 Your fee includes a lifetime warranty on all equipment...
  • Page 28 LL | PA | 0720 We’re happy to help if you have any questions Please call us on 0800 085 7310 Lines are open 9am–5pm, Monday to Friday. PPP Taking Care, trading as Taking Care Linhay House Linhay Business Park Ashburton...

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