Livongo Health IN TOUCH Owner's Manual
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Livongo Health IN TOUCH Owner's Manual

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IN TOUCH
BLOOD GLUCOSE MONITORING SYSTEM
®
Owner's Manual

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Summary of Contents for Livongo Health IN TOUCH

  • Page 1 IN TOUCH BLOOD GLUCOSE MONITORING SYSTEM ® Owner’s Manual...

  • Page 2: Table Of Contents

    Activity Monitor Settings Lancing Device Sounds Control Solution Reminders Calibrate Control Chapter 3 – Getting Started Turning On and Setting up your In Touch Meter ® Chapter 10 – Your Personal Web Portal Your In Touch Meter ® Logging In...
  • Page 3 Chapter 13 – Troubleshooting Issues With Tests Basic Troubleshooting Error Messages Communication Errors Getting Support Chapter 14 – Specications and Limitations Specications Operating Ranges Electrical & Power Ratings Environmental Chapter 15 – Warranty and Compliance Limitations On Warranty For Warranty Service FCC Caution FCC Radiation Exposure Statement Privacy Policy...

  • Page 4: Blood Glucose Monitoring System

    This • In Touch Blood Glucose Test Strips ® Owner’s Manual has important information about the system and how it works. Please read it carefully before using In Touch because it will help ® • In Touch Lancing Device ®...

  • Page 5: In Touch ® Test Strips

    Lancets, ® ® which are disposable sterile lancets to draw small amounts of capillary blood from the fingertip to test with the In Touch meter and test strips. ® The In Touch Lancing Device is intended for single patient use.

  • Page 6: In Touch ® Data Management System

    Any items that are used to measure glucose like test strips, lancets, and alcohol swabs, must be disposed of safely to avoid the risk of • Critically ill patients should not be tested with the In Touch Meter. ®...

  • Page 7: Register Your In Touch ® Blood Glucose Monitoring System

    Your Doctor • Always wash your hands thoroughly with soap and water and dry well after handling the meter, test strips, or your lancing device. Please use your In Touch with care. If you experience symptoms that ® are not consistent with your blood glucose test results, and you have •...

  • Page 8: Chapter 2 - Components

    Blood Glucose Monitoring System only. Use each test strip ® only once, and then discard it. It is important to note that you should You have everything you will need in your In Touch Blood Glucose ® Monitoring Kit to check and send your blood glucose to your personal not reapply blood to the test strip.

  • Page 9: Lancing Device

    Device Cover Lancing Device The picture above shows your lancing device. This is the part of the In Touch Blood Glucose Monitoring System that takes the blood sample. ® To use it, you should: 1. Unscrew the lancing device cover from the body of the lancing device.

  • Page 10: Control Solution

    4. Adjust the puncture depth by rotating the lancing device cover. Control Solution There are a total of 6 puncture depth settings. To reduce discomfort, The In Touch Blood Glucose Monitoring System Glucose Control ® use the lowest setting that still produces an adequate drop of blood: Solution comes as vials of Level 1 and Level 2 solutions.

  • Page 11: Chapter 3 - Getting Started

    Chapter 3 Getting Started Turning On and Setting up your In Touch Meter ® You need to do very little to set up and use your meter. It will be partially charged but check to make sure that the battery is at least 50% full before...

  • Page 12: Your In Touch ® Meter

    ® To save battery, your In Touch meter will go to sleep mode after ® 2 minutes of non-use. You can also “sleep” your In Touch meter by ® pressing the On/Off button briefly. To “Power Down” and turn off...

  • Page 13: The Display Screen

    The Display Screen 10:22 AM Sat, Feb 7 CHECK TRENDS MESSAGES TEAM SETTINGS ACTIVITY 1. Signal strength 2. Current date and time 3. Battery level and charging state 4. Check your blood glucose level 5. Trends for information on your performance 6.

  • Page 14: How To Check Your Blood Glucose

    1. To save power, the meter will go to sleep when it’s not being used. To Power On and Wake Up your In Touch press the ON/OFF button ® MESSAGES on the right side of the meter. If your In Touch is in the sleep mode, ® SETTINGS TEAM you can also “wake-up”...
  • Page 15 CHECK 3. The screen will display “Insert Strip.” Insert the test strip with the arrow facing into the device as shown in the Figure. 10:22 AM Sat, Feb 7 Ready to Check Glucose Last BG Steps & Calories 141 mg/dL 2021 Steps 10:22 AM Sat, Feb 7 115.5 Cals...
  • Page 16 CHECK NOTE: If the strip is removed before you start the check, the screen will 10. The test can be canceled at any time by either removing the strip or display a message, “Strip removed, please insert another strip if you pressing the Cancel button.

  • Page 17: Mealtime Tags

    CHECK NOTE: Do not press the test strip directly against the skin. Touch the test strip gently to the blood drop. 12. After your blood glucose is displayed on the screen, you can quickly 10:22 AM Sat, Feb 7 10:22 AM Sat, Feb 7 and easily tag your blood glucose result with important information Carbs (grams): Carbs (grams):...
  • Page 18 CHECK 10:22 AM Sat, Feb 7 10:22 AM Sat, Feb 7 10:22 AM Sat, Feb 7 10:22 AM Sat, Feb 7 10:22 AM Sat, Feb 7 Short Insulin (Units): Long Insulin (Units): Long Insulin (Units): Please select the type of insulin 0 Units 0 Units 20 Units...

  • Page 19: Changing Your Selections

    If you press Yes, your data will be sent If you are feeling fine, for example, just tap “I feel fine” to record this securely to your health record in the In Touch Data Management ®...
  • Page 20 Data Management System within a minute; from there, you ® can send the data directly to your coach or your healthcare team. 17. You can also view your results online in the In Touch Data 10:22 AM Sat, Feb 7 10:22 AM Sat, Feb 7 Management System at: www.intouch.livongo.com or get a summary...

  • Page 21: If Data Transmission Is Unsuccessful

    If there are only one or two bars of wireless signal strength on your device, it may result in unreliable transmission or reception of your data. The signal strength indicator is located at the top of the In Touch screen.
  • Page 22 250 mg/dL or below ® 50 mg/dL and you DO NOT feel ill: • Test your In Touch with a control solution (see Chapter 9). ® • Wash your hands, dry them thoroughly, and check again using your fingertip.

  • Page 23: Chapter 5 - Viewing Results

    TRENDS Logbook Chapter 5 Viewing Results and Trends Your In Touch stores 1000 records in its on-board memory. This gives ® you a convenient view of what’s been happening. There is a quick and easy way to review your results: Tap the Trends icon on the home screen.

  • Page 24: Logbook-Mealtime Values

    (eaten), and the carbs, if entered for that meal. 8:30 AM Back Logbook-Mealtime Values If you want to review your meal time blood glucose values, In Touch ® 10:22 AM Sat, Feb 7 can also display blood glucose values for Breakfast (B), Lunch (L), Dinner LogBook (D) for each of your meals.

  • Page 25: Patterns & Stats

    Back Next Back Back Patterns & Stats In Touch also provides Quick Views of your blood glucose statistics, ® displaying averages and standard deviation (how much your blood glucose value fluctuates around the average in those periods), highs, 10:22 AM Sat, Feb 7 10:22 AM Sat, Feb 7 lows, and percentage of your blood glucose values within your set targets.

  • Page 26: Snapshot Summary

    5322 13866 Back Back Steps and Calories Your In Touch automatically records your steps and the number of ® calories you burned. Your results for the week can be displayed by tapping the Activity button. 10:22 AM Sat, Feb 7 10:22 AM Sat, Feb 7 Patterns &...

  • Page 27: Chapter 6 - Sharing With Your Team

    Chapter 6 session that you might have scheduled. Sharing with Your Team You can send your results to your Team via In Touch : a health coach ® that you may work with, your doctor, a family member or to your mobile phone.

  • Page 28: Mymd

    TEAM 10:22 AM Sat, Feb 7 10:22 AM Sat, Feb 7 10:22 AM Sat, Feb 7 10:22 AM Sat, Feb 7 Send to: Send to: Confirm? Sharing with MyCoach HOME 832-390-2269 Are you sure want to share your personal data with your Health Coach? <- Backspace <- Backspace...

  • Page 29: Myfamily

    TEAM MyMD 10:22 AM Sat, Feb 7 10:22 AM Sat, Feb 7 10:22 AM Sat, Feb 7 10:22 AM Sat, Feb 7 Confirm? Sharing with MyMD Share & Connect Confirm? HOME HOME HOME Are you sure want to Are you sure want to MyCoach MyMD share your personal data...

  • Page 30: Chapter 7 - Your Messages

    Inbox. Messages include reminders, healthy living tips, and communications from your health team. To view your messages, tap the Message icon on the Home screen. You will see you In Touch Inbox with the letter ®...
  • Page 31 MESSAGES Answer on the Go: One feature of the messaging of In Touch is that ® you will be notified when you are close to running out of blood glucose strips. When you are about 21 days away from running out an automatic message will ask you if you would like to re-order.
  • Page 32 If you use the optional In Touch Data Management System you won’t lose any data because ® the data will be retained in the logbooks of your secure personal account in the In Touch Data Management System. ®...

  • Page 33: Chapter 8 - Your Activity

    “sleep” (to conserve battery) and lock the screen, but the activity monitor will still be active. When you press the On/Off button, it will wake up In Touch . When you tap the Stop button, the activity ®...

  • Page 34: Chapter 9 - Settings

    Customer Service at 1-800-945-4355. The telephone number and email Activity Activity Control Control address is also listed in the About menu of In Touch under the Settings ® Menu. About The About menu contains important information about your In Touch ®...

  • Page 35: Airplane Mode

    To do this, simply tap the Meds and set it to Insulin Y/N, and your In Touch will prompt you, should you wish, to record your insulin dose ® when you are checking your blood glucose. In Touch does not do any ® calculation or make any recommendation for insulin doses and is simply...

  • Page 36: Sounds

    SETTINGS Sounds You can set the sounds of In Touch by selecting whether you want any ® sound (beep) when you are making selections on the touch screen, or to know when enough blood is applied to the test strip, when checking is completed and the reading is being submitting and received, and for your selected reminders (medication or blood glucose checking).
  • Page 37 SETTINGS 10:22 AM Sat, Feb 7 10:22 AM Sat, Feb 7 10:22 AM Sat, Feb 7 10:22 AM Sat, Feb 7 About Reminders Reminder #1 Reminder #1 HOME HOME HOME HOME Language Reminder #1 Off Reminder #2 Sounds Medication Off Off...

  • Page 38: Calibrate Control

    This function allows you to test the meter and test strip functions using a control solution to make sure they are working properly. The value will be stored in the memory of In Touch and can be sent to your account ®...

  • Page 39: Chapter 10 - Your Personal Web Portal

    Chapter 10 Livongo for Diabetes Your Personal Web Portal username While your blood glucose values are stored in In Touch’s memory, password ® the In Touch meter can transfer the data to the In Touch Data Forgot Password? ® ®...

  • Page 40: Dashboard

    Above Your Log Book 09/08 09/09 09/10 09/11 09/12 09/13 09/14 09/15 09/16 09/17 09/18 09/19 09/20 09/21 (mg/dL) Breakfast Lunch Dinner Contact: 866-455-5643 Terms of Use | Privacy Statemen ©2014 Livongo Health TUES 9/09 9/10 THURS 9/11 9/12 9/13...
  • Page 41 No Meal I don’t feel well User Input 09/11 Short Acting: 8 IU Contact: 1-800-945-4355 Terms of Use | Privacy Statemen ©2015 Livongo Health Long Acting: 5 IU 7:20 PM No Meal I don’t feel well User Input Short Acting:...
  • Page 42 PREFERRED TIME: Morning The preferred contact method & time will be used for Livongo Coaches to contact you. Contact: 1-800-945-4355 Terms of Use | Privacy Statemen ©2015 Livongo Health Contact: 1-800-945-4355 Terms of Use | Privacy Statemen ©2015 Livongo Health...

  • Page 43: Chapter 11 - Checking Your In Touch ® Meter

    In Touch Control Solution contains a known concentration of glucose ® • Shake the control solution well before using it. to help you do this. It is used to check that the In Touch Blood Glucose ® CAUTION: The In Touch Glucose Control Solution ranges printed on the ®...
  • Page 44 The second method can be accessed through the Home screen. 1. Press the ON/OFF button on the side to wake up In Touch and go to ® Settings > Calibrate > Control. Tap the Calibrate-Control panel which will then bring you to the screen to insert the blood glucose test strip.
  • Page 45 3. Insert a strip into the meter. When you insert a strip in the meter, it will wake up the meter and indicate that it is checking the test strip. NOTE: If the strip is removed before you start, the screen will go blank. If a control is not performed within 2 minutes of inserting the strip, the screen will go blank.

  • Page 46: Control Solution Troubleshooting

    • Always check the expiration date. Do not use expired control solution. marked in your blood glucose log as a control sample. Should you use the optional In Touch Data Management System your controls will • You can store the control solution closed and at room temperature at be clearly separate and marked within your blood glucose logbooks.

  • Page 47: Chapter 12 - Maintenance

    Cleaning and Disinfecting Your In Touch ® of is DISPATCH Hospital Cleaner Disinfectant TowelsTM can be found at www.intouch.livongo.com We recommend that you clean and disinfect your In Touch meter at ® least once a week. Clean and disinfect your meter at least 1 time per week using DISPATCH...
  • Page 48 The In Touch Blood Glucose Meter has been validated for 1,825 cleaning Cleaning and Disinfecting Your Meter ® and disinfection cycles. Please obtain a new meter after cleaning and Clean and disinfect your meter at least 1 time per week using Caltech...

  • Page 49: Battery

    Service at 1-800-945-4355. Customer Service is available 24 hours a day, 365 days a year or e-mail intouchsupport@livongo.com. When charging using the USB charger, you will not be able to use In Touch to do any checking of your blood glucose and the display ®...

  • Page 50: Storing Your In Touch ® Meter & Strips

    Storing Your In Touch Meter & Strips ® Your meter is a delicate electronic device that should be handled with care. Severe shock, such as that caused by dropping the meter, could damage it. The meter and test strips only work in the temperature range of 41˚F to 113˚F.
  • Page 51 Temperature too Low. The outside temperature is too low to give an accurate reading and is below 41°F. Basic Troubleshooting 1. Make sure that the colored- labeled side of the In Touch test strip is ® Glucose Strip Coding Error. The In Touch Blood Glucose Test Strips are ®...
  • Page 52 Out of Range: LOW. Communication Error. Please try again. Sometimes if you are not in cellular range, your blood glucose results will not be transmitted. You will receive this message, but the results will be stored in In Touch memory ®...
  • Page 53 Environmental • The storage temperature range for the meter: -13°F to 115°F (-25°C to 46°C). • The storage temperature range for the test strips: 41°F to 86°F (5°C to Chapter 14 30°C). • The meter operational temperature range: 41°F to 113°F (5°C to Specifications and Limitations 45°C).
  • Page 54 FCC Caution with instructions. Any changes or modifications not expressly approved by the party • We have no knowledge of the performance of the In Touch meter ® responsible for compliance could void the user’s authority to operate when used with test strips other than In Touch Strips.
  • Page 55 Privacy Policy As the manufacturer of In Touch , Livongo Health is committed to ® securing your personal information responsibly and in compliance with the law. We pledge that we will not share or sell your personal information with marketers or third parties. The information you voluntarily share with us will only be used to help us provide you a better service in the future.
  • Page 56 Copyright Livongo Health, Inc. 2014. All rights reserved. In Touch is a trademark of Livongo Health, Inc. ® PL 00115.B...

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