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Troubleshooting
S I T U AT I O N
Status indicator does
not illuminate.
Indicator does not flash blue after
plugging in the vehicle connector.
Indicator starts to flash red
while charging.
Indicator illuminates red.
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H O M E S T A T I O N L E V E L 2 C H A R G E R
C A U S E
Charger is not receiving power.
Vehicle battery is fully charged.
Plug is not properly connected.
Charger has detected an error.
Charger has encountered a fault.
Charger has detected a fault.
A C T I O N
Ask a certified electrician to check that the power input is connected correctly
and the power is within operating range of the unit.
Disconnect the charger from power source and reconnect after 10 seconds to power
cycle the charger.
If the problem persists, contact Customer Support at (833) 532-2778.
Check if the EV battery is fullly charged.
Check if the vehicle connector is fully inserted to the EV.
If the problem persists, contact Customer Support at (833) 532-2778.
Wait until the temporary error is resolved and the charger returns to normal condition,
typically less than 10 seconds.
Disconnect the charger from the vehicle, wait for the error to clear, and reconnect the
charger to the vehicle.
If the error persists, disconnect the charger from power source and reconnect after
10 seconds to power cycle the charger.
If the error is not resolved, contact Customer Support at (833) 532-2778.
Disconnect the charger from the vehicle, wait for the error to clear, and reconnect
the charger to the vehicle.
If the error persists, disconnect the charger from power source and reconnect after
10 seconds to power cycle the charger.
If the error is not resolved, contact Customer Support at (833) 532-2778.
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