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FAQ - Frequently "Answered" Questions
Smoker Models
Q:
What is included with my smoker purchase?
A:
Please check our website for the individual smoker descriptions and check out the information under the 'For the
Customer' tab. ALL smokers are NSF certified. We recommend ordering a cover to protect your smoker.
General Questions & Hints
Q:

Why do I need to read the instructions?

A:
Thank you for purchasing a Smokin-ItÒ smoker. We sincerely appreciate your decision and trust our smoker will
meet your expectations in both the quality of the results and the value of our product. While we understand you
may be ready to operate your new smoker, please take a few minutes to read through the instructions, as it will
serve to enhance your experience in the months and years ahead
Q:

Does the smoker come assembled?

A:
You will need to attach the casters on the bottom of the legs, the drip pan slides under the smoker and
attach the cord hooks to the two screws on the back of the smoker. Some models are packed with long black
bars on the top for protection during shipping, please recycle them.
Q:

What is the temperature range of the smoker?

A:
The smokers with analog controls have a temperature range of 100-250°F. With the analog temperature controls
it is normal to see a difference from the set point temperature to the actual internal air temperature. The smoker
uses a thermo couple to read temperature inside the smoker and has a temperature spread of +/- 30°F.
Smokers with Digital and Digital-WiFi controls have temperature range of 0-325°F and +/- 3°F
Q:
What is the major difference between the analog smoker and the digital smoker?
A:
With the standard analog controller you will see normal temperature swings up to +/-30°. You will see this more at
the start of the smoke due to the cold food being placed in the smoker and the smoker working to get up to
temperature. The analog controller will reach 250°F.
The digital controllers will hold the temperature within +/-3°. The digital controllers will reach 325°F. It will let you
set the temperature and the time for your smoke. The Digital-WiFi smoker will let you use your smartphone/tablet
to monitor your smoker. Please note: never place the probe under water to be cleaned. This will cause the probe
to fail and void the warranty on replacement of the probe.
Q:
What type of voltage does the smoker require?
A:
All smokers operate on a standard 120-volt outlet
Q:
What type of heating element is in the smokers?
A:
~ Model #1
~ Model #2, #2D & #2D-WiFI
~ Model #3, #3D & #3D-WiFi
~ Model #3.5D & #3.5D-WiFi
~ Model #4, #4D & # 4D-WiFi
~ Model #5D & #5D-WiFi
Q:
Why are the heating elements different sizes?
A:
The reason for the difference is the different sizes of the smokers. The performance is the same on all units, you
cannot place a bigger element in a different smoker.
1.
We currently offer free shipping in lower 48 – USA
Check our website for additional accessories for your smoker!!
400-watt heating element
800-watt heating element
1200-watt heating element
1300-watt heating element
1500-watt heating element
Twin 900-watt heating elements
Mission Statement:
To provide the best product at the
best price and provide superior
customer service for all your
Smokin-It Ò needs
Innovative products
No retail mark ups or middleman

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Summary of Contents for Smokin-It D 3

  • Page 1 Why do I need to read the instructions? Thank you for purchasing a Smokin-ItÒ smoker. We sincerely appreciate your decision and trust our smoker will meet your expectations in both the quality of the results and the value of our product. While we understand you...
  • Page 2 How do I register my smoker purchase? Use the link at the bottom of our website home page to register your smoker: https://www.smokin-it.com/register.asp How do I place a probe in the smoker? Use the smoke hole on top of the smoker to place a probe or thermometer probe in the smoker, do not place by...
  • Page 3 When my smoker arrived there was a scratch on top, how can this be fixed? The smoker has a water base wax coating on the outside surface for protection during shipping. The finish is temporary and will wear off in time. The wax can be removed on the top surface of the smoker by using a stainless steel cleaner and a pad.
  • Page 4 Why do I have a small fire in my smoke box? You may need to reduce the amount of wood in the wood firebox. Remember less is better! If there is a large buildup of grease you will need to clean the inside of the smoker and the temperature probe to prevent fires. Why can I not get the wood firebox back in my smoker? It will only fit in the smoker one way.
  • Page 5 Where do I get recipes for my smoker? We added The Lazy Q book for information and recipes to our website. Please join our customer forum http://www.smokinitforums.com/ or follow us on Pinterest, Twitter and Instagram for great smokin’ tips and recipes from customers.
  • Page 6 Accessories What is the total height when a smoker is placed on a cart? Smoker Model #1 on a cart will be 30” from top of smoker to the floor Smoker Model #2’s, & #3’s will be 46” (See cart instruction on our website for full dimensions) Why does the smoker not come with all rack holders filled? We want the customer to be able to customize their smoker for their specific needs, so we provide the basics Does my cover have a warranty?
  • Page 7 Yes, from time to time, it will be located on the home page of our website and social media and is based on inventory at the time. Please review Specials and Exclusions Policy on our website. www.smokin-it.com/v/vspfiles/files/specialsandexclusions.pdf I set up a wish list but cannot locate it? Click on the ‘my account’...
  • Page 8 FedEx to set this up. If you need an item faster than FedEx Ground note our FedEx Shipping Options document on our website. www.smokin-it.com/v/vspfiles/files/FedExShip.pdf...
  • Page 9 Built to last - We want you to only purchase one smoker in your lifetime. Smokin-It is built to last a lifetime!! Sustainable/Green - We try to recycle as much as we can for shipping supplies, scratch & dent products and keep...
  • Page 10 (Please do not text as it only provides the capability of one person to answer and we want to keep records on your account of your concerns) (Updated address 5.2014) Check our FAQ, new 'For the Customer' and the Smokin-It customer forum all on our website for additional information Please send us any questions or concerns you have if you do not see your answer here Please contact us at smokin.it.info@gmail.com...

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