Lacerta MGEN Quick Start Manual

Lacerta MGEN – a first aid box
Your Lacerta MGEN is a very reliable device, which usually works for many years without
hustles. However, should you encounter a problem, we are providing you here with a
collection of troubleshooting Tipps. Mostly, only some maintainence is needed that you can
do yourself easily.
- the camera is not responsive, error messages like "wrong camera mode" "camera init.
failed" or "camera off" are displayed.
Try another power source. Reload firmware.
- at updating with MGEN App fails, there are error messages like "firmware file may be
corrupt" "cannot get camera boot version"
There is no contact to the camera. Try applying 12V when updating, maybe your USB source
is not powerful enough. Next, check the PIN contacts in the jacks at camera and handbox,
they man be bent or corroded. Use a good light and magnifying glass to check.
PIN is bent to a wrong row PINs uneven, some bent to the back
A strong piece of wire gives a good hook if you file a sharp dent into it, next to ist end. Try to
get hold of the bent PIN and bring it back into the correct position, so all are on the same level
nicely in a row. From moisture and extended use the PINs can get corroded and need to be
cleaned.
As MGENs handbox houses two jacks of different size near each other (ST4 and camera), it
may happen accidentally that you push your ST4 cable into the camera jack, and PINs get
bent. Always connect the cam cable first!
Also check the cable itself, sometimes a contact may get loose. Try a replacement cable, it is a
simple network cable (not crossed).
If the problem persists, there may be a contact problem between the cameras double platine:
Unscrew the front plate of the camera (a T2 extension may help to get a better grip, screw it in
and tilt it while unscrewing). Touch your water pipe to unload any possible static electricity.
Unscrew the 3 screws and carefully take out the platine stack. The rear platine should sit
firmly into ist PIN socket, gently press it back if it gots loose.