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ELLE N5_UM_GB_04-08-08
12/08/08
Unable to receive incoming calls
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Make sure your mobile phone is switched on and connected to a network (check
for overloaded or unavailable network)
•
Check your subscription status with your operator (credit, SIM card valid, etc.)
•
Make sure you have not forwarded incoming calls (see page 30)
•
Make sure that you have not barred certain calls
The caller's name does not appear when a call is received
•
Check that you have subscribed to this service with your operator
•
Your caller has concealed his/her number
The sound quality of the calls is not optimal
•
You can adjust the volume during a call by means of the
•
Check the radio reception icon level
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes this
service
•
Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not dialled
•
Make sure that you have correctly recorded the number in your file
•
Make sure that you have selected the country prefix when calling a foreign country
I am unable to create a file in my directory
•
Make sure that your SIM card directory is not full; delete some files or save the files
in the product directory (i.e. your professional or personal directories)
•
Check the "Call barring" option for "Incoming calls" to be sure that the
"Except SIM directory" feature is not activated
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability
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I cannot access my voicemail
•
Make sure your operator's voicemail number is correctly entered in "My
Numbers"
•
Try later if the network is busy
I am unable to send and receive messages MMS,Vox MMS
•
Check your phone memory available as it might be full
•
Contact your network operator to check service availability and check MMS
parameters (see page 42)
•
Verify the server centre number or your MMS profile with your operator
•
The server centre may be saturated; try again later
key
The
•
You have saved too many short messages on your SIM card; delete some of them
or archive them in the product memory
The << - >> icon is displayed
•
You are outside of the network coverage area
I have already entered 3 incorrect PIN codes
•
Contact your network operator to obtain the PUK code (Personal Unblocking
Key)
I am unable to connect my telephone to my computer
•
Install first of all Alcatel's PC suite
•
Use "Install the connection" and perform the installation
•
Check that your computer meets the requirements for Alcatel's PC Suite
installation
I am unable to download new files
•
Check for free space
•
Delete some files
•
Select the MicroSD Card to store the files you downloaded
•
Check your subscription status with your operator
The phone can't be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your mobile phone is visible to other
users (see page 51)
icon is displayed on my standby screen
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