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● ● Problem Solution Ensure the email address you input is correct. Can't receive the verification Pls check if the email (subject: Email verification code code) was delivered into your spam folder. Ensure the volume on your smartphone is all the way up.
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Problem Solution The camera Refresh the device list by swiping down on your will not show smartphone. in the device list after Exit the app and login again. successful pairing. The camera Re-insert the power adapter and restart the appears device as sometimes it can be caused offline.
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Problem Solution Won’t Check to see if the WIFI password has been connect to changed. the internet. Check the audio settings on your phone and allow microphone the app to have access to the microphone. isn’t working. The video is Change the recording setting to HD to show the not clear.
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1. Cannot bind camera device? ☆ ☆ ☆ ☆ ☆ 2. Cannot connect to Internet? ☆ ☆ 3. Video quality is not clear? 4. Cannot replay video? ☆ ☆ 5. If the Wi-Fi is hidden, why cannot I find any network or camera device? 6.
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7. I have forgotten my password 8. Can more than one person view my camera 9. How many cameras can add to the smartphone app? 10.Why can’t some smartphones show the video? 11. Can the night vision be turned off?
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The distance between user and products should be no less than 20cm.
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