Troubleshooting - PURE StreamR Splash User Manual

Troubleshooting

Problem
Speaker doesn't
switch on
Speaker is not
charging
Speaker is not
connecting over
Bluetooth
Unable to listen to
the radio
Poor reception
Station showing as
off-air
Alexa doesn't
respond
A preset corner did
not save
18
Solution
• Connect your speaker to another USB power outlet.
• If there is no indication of power to the speaker, try testing another USB
cable.
• If your StreamR Splash has been exposed to water, allow it to dry
completely before charging.
• On your mobile/controlling device, turn the Bluetooth feature off and
back on.
• Make sure you're using a compatible Bluetooth device.
• Remove/forget the speaker from the list of paired devices on your
mobile/controlling device, then go through the setup process again.
• Ensure your mobile/controlling device are within Bluetooth connection
range.
• Restart your mobile device.
• Check the radio coverage in your area.
• Fully extend the auxiliary cable.
• Press the Autotune button on the rear of the speaker.
• Move your speaker away from other radio receivers.
• Check if Alexa is available in your country.
• Check if your StreamR Splash is paired to the mobile device over
Bluetooth and within range.
• Check if your mobile/controlling device has a data connection or access
to the Internet.
• Make sure you have set up your Amazon Alexa account in the Pure Home
app, and that the app is open and running on your mobile device.
• Ensure you have enabled location settings on your mobile device.
• Make sure the radio station is playing on the speaker.
• Configure the preset corner again.
See "Presets"
.
StreamR Splash User Guide